HESK Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Starts from $24.91 / Month when Billed Yearly
Flavourart
Department of Education
Cira
ArkansasTrusted by teams including Flavourart
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is HESK?
HESK is a one stop shop for all Help Desk needs. HESK is a web based customer support system that aims to provide user friendly support, easy management of tickets and communication with the customers. With the modular architecture of HESK, user can easily integrate it into an existing back-office applications such as CRM and eCommerce systems without having to worry about leaky integrations or limitations in scale.
Pricing
Starts from $24.91 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2HESK Software Demo
HESK was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider HESK
- Team types
- Large Enterprises, Medium Business
Why teams choose HESK
User-friendly design simplifies support processes.
Modular architecture allows for easy integration.
Web-based access ensures availability from anywhere.
Is HESK right for you?
What buyers should know before shortlisting HESK
HESK is a versatile web-based help desk solution that emphasizes user-friendly support and easy ticket management. Its modular architecture allows for integration with existing systems, making it a practical choice for many businesses.
HESK pros and cons
- HESK pros
User-friendly design simplifies support processes.
Modular architecture allows for easy integration.
Web-based access ensures availability from anywhere.
- HESK cons
Customization may be limited for specific needs.
Basic reporting tools may not suffice for analytics.
Ready to try it?
Get started with HESK
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare HESK side-by-side with top Help Desk Software alternatives.
What is the pricing of HESK?
HESK reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 5 reviews, with consistently positive feedback.
What buyers like
- User-friendly support system
- Easy ticket management
- Modular architecture
Common complaints
- Limited customization options
- Basic reporting features
- No mobile app available
Are you using HESK?
What users are saying
RN
Ricky N
11/17/23
"Hesk helpdesk helps me helps me help my users"
What do you like best about Hesk? Our school system uses another software "solution" for the maintenence help desk, but for my needs in the IT ...
Read more
AU
Anonymous User
06/14/22
"From the best open source ticketing systems"
What do you like best about Hesk? Hesk has an amazing equilibration between receiving support requests via the built-in forms systems or via an IMAP ...
Read more
CB
Calvin B
08/19/21
"Amazing Helpdesk Software!"
What do you like best about Hesk? It's incredibly easy to create support articles and manage support tickets, very user friendly for any outsiders and ...
Read more
PH
Phil H
12/18/20
"A fantastic option for small businesses who need a support desk"
What do you like best about Hesk? Full disclosure: I'm comfortable hacking around with PHP and poking at a server so I may be a bit biased, but I have ...
Read more
AN
Adam N
11/23/20
"Amazing Open-Source Help Desk/Knowledgebase Application!"
What do you like best about Hesk? The new version 3 Hesk has an amazing interface both on the front and back ends. Simple yet intuitive controls, ...
Read more
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- A demo or quick answers, your call
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What are the features of HESK?
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
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Storing a document, usually, a digital document, in a document management system is known as document storage (DMS). We now employ electroni…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
HESK security and data handling
Key compliance certifications and security features for IT and security teams evaluating HESK.
Certifications
Alternatives to HESK
HESK Customers
Flavourart
Department of Education
Cira
Arkansas
HESK Support Options
Frequently Asked Questions About HESK
Common questions buyers ask before choosing HESK.
HESK is a Help Desk Software. HESK offers Incident Management, Multi-Channel Communication, Document Storage, Customizable Branding, Ticket Management and many more functionalities.
Buyers commonly note the following limitations of HESK: Customization may be limited for specific needs.; Basic reporting tools may not suffice for analytics.; Technical setup could be challenging for some users..
Some top alternatives to HESK includes Zoho Desk, Freshservice, Freshdesk, Teamwork Desk and Spiceworks Help Desk.
HESK offers Free Trial, Subscription pricing models
The starting price of HESK is $24.91/Month when Billed Yearly
Free buyer scorecard
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].