8.9
Spot Score
Helprace Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $9 / User / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Helprace?
Helprace is a help desk and ticketing system that enables to run help desk in minutes. With Helprace, team will be able to manage customer tickets, schedule and manage appointments, collect feedback and more within minutes of having Helprace up and running. Features include: Supports unlimited agents and customers, Smart scheduling with drag-n-drop capabilities, Blacklisting & whitelisting of customers, Ticket templates & automation for recurring problems, Customer satisfaction surveys & comment management tools, Customizable reports for customer history and follow-ups.
Pricing
Starts from $9 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Helprace Software Demo
Helprace was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Helprace
- Use cases
- Retail, Financial Services, Information Technology and Services.
- Team types
- CEOs, Directors
- Company size
- 1 to 50 Employees.
Why teams choose Helprace
Integrated Feedback System: Combines ticketing, forums, and feedback in one platform, facilitating community engagement and idea collection.
User-Friendly Interface: Designed for ease of use, making it accessible for teams without extensive technical expertise.
Customizable Branding: Offers options to align the platform's appearance with your company's branding, enhancing the customer experience.
Is Helprace right for you?
What buyers should know before shortlisting Helprace
Helprace is a user-friendly help desk solution that allows teams to manage tickets and appointments efficiently. Its quick setup and smart scheduling features make it appealing for businesses looking to enhance customer support rapidly.
Helprace pros and cons
- Helprace pros
Integrated Feedback System: Combines ticketing, forums, and feedback in one platform, facilitating community engagement and idea collection.
User-Friendly Interface: Designed for ease of use, making it accessible for teams without extensive technical expertise.
Customizable Branding: Offers options to align the platform's appearance with your company's branding, enhancing the customer experience.
- Helprace cons
Customization options may be limited.
Reporting features might not meet all needs.
Ready to try it?
Get started with Helprace
Start your free trial — no credit card required.
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See how it stacks up
Compare Helprace side-by-side with top Help Desk Software alternatives.
What is the pricing of Helprace?
Helprace Pricing Plans
Tickets
Unlimited Mailboxes
Domain Mapping
Custom Domain SSL
Adaptive Smart Search
Drafts
Show more +
Community
Unlimited Articles & Storage
Domain Mapping
Custom Domain SSL
Adaptive Smart Search
Drafts
Show more +
Docs
Unlimited Articles & Storage
Domain Mapping
Custom Domain SSL
Adaptive Smart Search
Drafts
Show more +
Self-Service
Unlimited Articles & Storage
Domain Mapping
Custom Domain SSL
Self-Service Portal
Instant Answers
Show more +
Helprace reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 4 reviews, with strong overall satisfaction.
What buyers like
- Quick setup
- Unlimited agents and customers
- Smart scheduling
Common complaints
- Limited customization options
- Basic reporting features
- Can be complex for new users
What users are saying
KL
Ken Leonard
05/25/21
Very easy to implement
PROS & CONS What are the best aspects of this product? easy to implement and easy for customers to access What aspects are problematic or could ...
Read more
KL
Ken Leonard
05/11/18
Very easy to implement
PROS & CONS What are the best aspects of this product? easy to implement and easy for customers to access What aspects are problematic or could ...
Read more
G
Gregory
05/05/16
Great and complete help desk solution
We use Helprace complete help desk solution with ticketing, community and KB. Plenty of features, user-friendly UI. Everything is perfect and we are ...
Read more
WZ
Walter Zadanchuk
03/11/15
A decent helpdesk and community solution for any small business
The ticketing system is quite solid and it’s far ahead of email that most small businesses are used to. The selling point however is the community and ...
Read more
What are the features of Helprace?
Alerts (Escalation) in Helprace refer to the automated notification system that ensures critical issues receive timely attention based on pr…
Automated Routing in Helprace is the intelligent process of directing incoming support tickets or requests to the most appropriate support t…
Community Forums in Helprace provide a collaborative space where users can post questions, share insights, and engage in discussions related…
Contract (SLA Management) in Helprace involves the administration of Service Level Agreements (SLAs) that define the expected response and r…
Customizable Branding in Helprace allows organizations to align their help desk interface with their corporate identity by adjusting visual…
Document Storage in Helprace refers to the capability to securely upload, organize, and access files and documents related to customer suppo…
Incident Management in Helprace encompasses the process of logging, categorizing, prioritizing, and resolving support incidents that impact…
The Knowledge Base in Helprace is a structured repository of articles, FAQs, tutorials, and guides aimed at empowering users to find answers…
Known Issue Management in Helprace helps support teams track, communicate, and resolve recurring or widespread problems affecting multiple u…
Live Chat in Helprace provides real-time communication between customers and support agents, offering instant assistance for resolving issue…
Macros, also known as Templated Responses, in Helprace are predefined messages that agents can use to respond to common queries or standard…
Multi-Channel Communication in Helprace enables support teams to engage with customers across various platforms such as email, web portals,…
The Self-Service Portal in Helprace is a dedicated platform where customers can access help resources, submit and track tickets, and partici…
Social Media Integration in Helprace allows support teams to monitor and respond to customer inquiries, feedback, or complaints made through…
Surveys & Feedback in Helprace provide tools for gathering customer opinions, satisfaction ratings, and service-related insights after ticke…
Ticket Management in Helprace refers to the core process of tracking, organizing, and resolving customer support requests from submission to…
Helprace security and data handling
Key compliance certifications and security features for IT and security teams evaluating Helprace.
Certifications
Developer & data
Alternatives to Helprace
Why buyers keep looking beyond Helprace
Helprace offers basic integrations, but lacks support for popular tools like Slack, Microsoft Teams, and CRM platforms. This can hinder seamless workflows for teams relying on these tools.
Helprace's modular pricing model requires purchasing separate plans for different features (e.g., Helpdesk, Community, Docs), which can become costly and confusing for users seeking an all-in-one solution.
Some users have reported that Helprace is slow to implement new features and improvements, which may be a drawback for businesses needing rapid enhancements.
While generally user-friendly, some users have encountered small UX issues, such as slow-loading forums, which can affect overall satisfaction.
Helprace's support is primarily through online tickets during business hours, which may not meet the needs of businesses requiring 24/7 assistance.
Users have noted that Helprace's reporting and analytics capabilities are basic, lacking advanced features like time tracking and customizable dashboards.
Helprace Support Options
Frequently Asked Questions About Helprace
Common questions buyers ask before choosing Helprace.
Helprace is a Help Desk Software. Helprace offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.
Buyers commonly note the following limitations of Helprace: Customization options may be limited.; Reporting features might not meet all needs.; Initial complexity may require training..
Some top alternatives to Helprace includes Zoho Desk, Freshservice, Freshdesk, Zendesk Support and BoldDesk.
Helprace offers Free Trial, Subscription pricing models
The starting price of Helprace is $9/User/Month when Billed Yearly
Ready to try it?
Get started with Helprace
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].