8.9
SpotScore
Helprace Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $9 / User / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Helprace?
Helprace is a help desk and ticketing system that enables to run help desk in minutes. With Helprace, team will be able to manage customer tickets, schedule and manage appointments, collect feedback and more within minutes of having Helprace up and running. Features include: Supports unlimited agents and customers, Smart scheduling with drag-n-drop capabilities, Blacklisting & whitelisting of customers, Ticket templates & automation for recurring problems, Customer satisfaction surveys & comment management tools, Customizable reports for customer history and follow-ups.
Pricing
Starts from $9 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Helprace Software Demo
Helprace was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Helprace
- Use cases
- Retail, Financial Services, Information Technology and Services.
- Team types
- CEOs, Directors
- Company size
- 1 to 50 Employees.
Why teams choose Helprace
Integrated Feedback System: Combines ticketing, forums, and feedback in one platform, facilitating community engagement and idea collection.
User-Friendly Interface: Designed for ease of use, making it accessible for teams without extensive technical expertise.
Customizable Branding: Offers options to align the platform's appearance with your company's branding, enhancing the customer experience.
Is Helprace right for you?
What buyers should know before shortlisting Helprace
Helprace is a user-friendly help desk solution that allows teams to manage tickets and appointments efficiently. Its quick setup and smart scheduling features make it appealing for businesses looking to enhance customer support rapidly.
Helprace pros and cons
- Helprace pros
Integrated Feedback System: Combines ticketing, forums, and feedback in one platform, facilitating community engagement and idea collection.
User-Friendly Interface: Designed for ease of use, making it accessible for teams without extensive technical expertise.
Customizable Branding: Offers options to align the platform's appearance with your company's branding, enhancing the customer experience.
- Helprace cons
Customization options may be limited.
Reporting features might not meet all needs.
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Start your free trial — no credit card required.
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See how it stacks up
Compare Helprace side-by-side with top Help Desk Software alternatives.
What is the pricing of Helprace?
Helprace Pricing Plans
Tickets
Unlimited Mailboxes
Domain Mapping
Custom Domain SSL
Adaptive Smart Search
Drafts
Show more +
Community
Unlimited Articles & Storage
Domain Mapping
Custom Domain SSL
Adaptive Smart Search
Drafts
Show more +
Docs
Unlimited Articles & Storage
Domain Mapping
Custom Domain SSL
Adaptive Smart Search
Drafts
Show more +
Self-Service
Unlimited Articles & Storage
Domain Mapping
Custom Domain SSL
Self-Service Portal
Instant Answers
Show more +
Weighing your options?
Not sure if Helprace fits your budget?
Helprace reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 4 reviews, with strong overall satisfaction.
What buyers like
- Quick setup
- Unlimited agents and customers
- Smart scheduling
Common complaints
- Limited customization options
- Basic reporting features
- Can be complex for new users
Are you using Helprace?
What users are saying
KL
Ken Leonard
05/25/21
Very easy to implement
PROS & CONS What are the best aspects of this product? easy to implement and easy for customers to access What aspects are problematic or could ...
Read more
KL
Ken Leonard
05/11/18
Very easy to implement
PROS & CONS What are the best aspects of this product? easy to implement and easy for customers to access What aspects are problematic or could ...
Read more
G
Gregory
05/05/16
Great and complete help desk solution
We use Helprace complete help desk solution with ticketing, community and KB. Plenty of features, user-friendly UI. Everything is perfect and we are ...
Read more
WZ
Walter Zadanchuk
03/11/15
A decent helpdesk and community solution for any small business
The ticketing system is quite solid and it’s far ahead of email that most small businesses are used to. The selling point however is the community and ...
Read more
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What are the features of Helprace?
Alerts (Escalation) in Helprace refer to the automated notification system that keeps critical issues receiving timely attention based on pr…
Automated Routing in Helprace is the intelligent process of directing incoming support tickets or requests to the most appropriate support t…
Community Forums in Helprace provide a collaborative space where users can post questions, share insights, and engage in discussions related…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
Customizable Branding in Helprace lets organizations align their help desk interface with their corporate identity by adjusting visual eleme…
Storing a document, usually, a digital document, in a document management system is known as document storage (DMS). We now employ electroni…
Incident Management in Helprace covers logging, categorizing, prioritizing, and resolving support incidents that affect customers. It handle…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
Macros, also known as Templated Responses, in Helprace are predefined messages that agents use to respond to common queries and standard sit…
Multi-Channel Communication in Helprace lets support teams engage with customers across various platforms such as email, web portals, live c…
The Self-Service Portal in Helprace is a dedicated platform where customers can access help resources, submit and track tickets, and partici…
Social Media Integration in Helprace allows support teams to monitor and respond to customer inquiries, feedback, or complaints made through…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket Management in Helprace refers to the core process of tracking, organizing, and resolving customer support requests from submission to…
Helprace security and data handling
Key compliance certifications and security features for IT and security teams evaluating Helprace.
Certifications
Developer & data
Alternatives to Helprace
Why buyers keep looking beyond Helprace
Helprace offers basic integrations, but lacks support for popular tools like Slack, Microsoft Teams, and CRM platforms. This can hinder seamless workflows for teams relying on these tools.
Helprace's modular pricing model requires purchasing separate plans for different features (e.g., Helpdesk, Community, Docs), which can become costly and confusing for users seeking an all-in-one solution.
Some users have reported that Helprace is slow to implement new features and improvements, which may be a drawback for businesses needing rapid enhancements.
While generally user-friendly, some users have encountered small UX issues, such as slow-loading forums, which can affect overall satisfaction.
Helprace's support is primarily through online tickets during business hours, which may not meet the needs of businesses requiring 24/7 assistance.
Users have noted that Helprace's reporting and analytics capabilities are basic, lacking advanced features like time tracking and customizable dashboards.
Helprace Support Options
Frequently Asked Questions About Helprace
Common questions buyers ask before choosing Helprace.
Helprace is a Help Desk Software. Helprace offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.
Buyers commonly note the following limitations of Helprace: Customization options may be limited.; Reporting features might not meet all needs.; Initial complexity may require training..
Some top alternatives to Helprace includes Zoho Desk, Freshservice, Freshdesk, Zendesk Support and BoldDesk.
Helprace offers Free Trial, Subscription pricing models
The starting price of Helprace is $9/User/Month when Billed Yearly
Free buyer scorecard
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A weighted help desk software scorecard to assess Helprace objectively and compare it against the alternatives.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].