Deskero Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $9 / User / Month when Billed Yearly
WConsulting
AES
Ciel
Alycbur
EniTrusted by teams including WConsulting
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Deskero?
Deskero is a powerful help desk software that keeps workflows simple and intuitive thanks to the push of a button. Powerful tools taken from experts at Deskero Technologies will enable to run a team of agents on a simple interface, which is optimized on mobile devices. Each help desk request becomes a task with less manual intervention, on an easy to use software.
Pricing
Starts from $9 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Deskero Software Demo
Deskero was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Deskero
- Use cases
- E-commerce, Technology, Education
- Team types
- Customer Support Manager, IT Support Specialist
- Company size
- 10–200 employees
Why teams choose Deskero
User-Friendly Interface: Deskero's intuitive design ensures that both agents and customers can navigate the platform with ease, reducing the learning curve and enhancing user experience.
Multichannel Support: The software consolidates customer interactions from various channels, including email, live chat, and social media, into a single platform, facilitating efficient support management.
Workflow Automation: Deskero offers automation capabilities that help streamline repetitive tasks, saving time and improving agent productivity.
Is Deskero right for you?
What buyers should know before shortlisting Deskero
Deskero offers a user-friendly help desk solution that simplifies workflows through automation. Its mobile optimization makes it a great choice for teams on the go, though it may lack some advanced features.
Deskero pros and cons
- Deskero pros
User-Friendly Interface: Deskero's intuitive design ensures that both agents and customers can navigate the platform with ease, reducing the learning curve and enhancing user experience.
Multichannel Support: The software consolidates customer interactions from various channels, including email, live chat, and social media, into a single platform, facilitating efficient support management.
Workflow Automation: Deskero offers automation capabilities that help streamline repetitive tasks, saving time and improving agent productivity.
- Deskero cons
Limited advanced features may not meet all needs.
Basic reporting tools could restrict insights.
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Start your free trial — no credit card required.
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Compare Deskero side-by-side with top Help Desk Software alternatives.
What is the pricing of Deskero?
Deskero Pricing Plans
Grow
Social network ticketing
Automatic assignment
Live chat
Desktop notifications
Full APIs
Business
Complete multi-channel
Ticket assignment rules
Chat & feedback widget
Service levels
Scenarios (automation)
Premium
Multi-brand management
Time tracking
Extended business & logic rules
Free internal agents
Extra support & customizations
Deskero reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 70 reviews, with strong overall satisfaction.
What buyers like
- Intuitive interface
- Mobile optimization
- Task automation
Common complaints
- Limited advanced features
- Basic reporting tools
- May lack integrations
Are you using Deskero?
What users are saying
A
Anonymous
07/24/19
goooooooodddddddd
What do you like best? ottimo prodotto semplice e funzionale per la gestione dei ticket e attività clienti What do you dislike? il prodotto non ...
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A
Anonymous
07/15/19
Deskero
What do you like best? Deskero has helped us manage how we communicate to our customers. As part of the admin at Zuhri medicare, I am glad to say ...
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A
Anonymous
07/15/19
Simple easy and effective Help Desk
What do you like best? Deskero is such an intuitive simple and easy to deploy and use help desk solution and we are so pleased to make good use of ...
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A
Anonymous
07/06/19
Deskero Review - An Amazing tool
What do you like best? I like that the tool is very effective when it comes to communication both in-house and with customers and it comes to with a ...
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A
Anonymous
06/28/19
Great program
What do you like best? Never had issues, tracks performance as needed and is super simple to use What do you dislike? Nothing at the moment, I ...
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A
Anonymous
06/27/19
Didn't expect much, but I am pleasantly surprised.
What do you like best? Deskero allows me to manage my clients requests very easily & stay on top of my business. It has helped me a lot. What do ...
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What are the features of Deskero?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
Automated Routing in Deskero directs incoming customer inquiries to the most appropriate support agents or teams based on predefined criteri…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
Deskero allows companies to personalize the entire support interface, including customer portals, emails, and dashboards, to reflect their u…
Deskero's document storage provides a centralized, secure location for support-related files such as manuals, contracts, and troubleshooting…
Incident Management in Deskero helps support teams handle unplanned disruptions or service interruptions affecting customers. Support teams…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Live Chat in Deskero offers real-time, direct communication between customers and support agents, giving immediate assistance and faster iss…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
Multi-Channel Communication in Deskero consolidates support requests from various platforms—such as email, social media, live chat, and web…
Deskero's Self Service Portal gives customers a dedicated online space to access the knowledge base, submit support tickets, and track reque…
Deskero connects popular social networks like Facebook and Twitter directly with the help desk system, automatically transforming customer p…
Surveys & Feedback in Deskero provide tools to capture customer opinions and satisfaction levels after each support interaction. Organizatio…
Ticket Management is the core feature of Deskero, designed to capture, track, and resolve customer support requests. The platform organizes…
Deskero security and data handling
Key compliance certifications and security features for IT and security teams evaluating Deskero.
Certifications
Developer & data
Alternatives to Deskero
Why buyers keep looking beyond Deskero
Some users have reported that Deskero's reporting tools are basic and may not meet the needs of businesses requiring in-depth analytics. While it offers data export options, the process can be manual and may not provide the level of detail desired for comprehensive reporting.
Although Deskero offers integrations with popular tools like Slack and Zapier, some users have found the available integrations to be limited compared to other help desk software. This can be a significant factor for businesses relying on a diverse set of tools for their operations.
While Deskero allows for some customization, users have noted that the options for branding and theme customization are somewhat limited. The ability to fully tailor the interface to match a company's branding may not be as extensive as desired.
Deskero offers mobile applications for iOS and Android; however, some users have reported that the mobile versions may lack certain advanced features available in the desktop version. This could impact the ability to manage support tasks effectively while on the go.
Despite its user-friendly interface, some users have mentioned that new agents may require time to become independent due to the system's complexity. This could lead to longer onboarding times and potential inefficiencies in support operations.
Deskero Customers
WConsulting
AES
Ciel
Alycbur
Eni
Bi Factory
Verso
On
Energuate
Xenios
Deskero Support Options
Frequently Asked Questions About Deskero
Common questions buyers ask before choosing Deskero.
Deskero is a Help Desk Software. Deskero offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.
Buyers commonly note the following limitations of Deskero: Limited advanced features may not meet all needs.; Basic reporting tools could restrict insights.; Not suitable for larger teams requiring complex solutions..
Some top alternatives to Deskero includes Zoho Desk, Freshservice, Freshdesk, Teamwork Desk and BoldDesk.
Deskero offers Free Trial, Subscription pricing models
The starting price of Deskero is $9/User/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].