8.7
Spot Score
ProProfs Help Desk Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $10 / User / Month when Billed Yearly
Adobe
Acer
opencart
Lazy Cloud Lodge
Military Cruise DealsTrusted by many companies including Adobe
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is ProProfs Help Desk?
From the simple interface, to the powerful base features, everything in this package was thought through. ProProfs Help Desk is the perfect solution for companies needing help ticketing software, web based training (WBT), managing online content, providing scheduling and tracking capabilities, email marketing campaigns all in one easy to use system.
Pricing
Starts from $10 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
ProProfs Help Desk Software Demo
ProProfs Help Desk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ProProfs Help Desk
- Team types
- Large Enterprises, Medium Business
Why teams choose ProProfs Help Desk
The intuitive interface makes it easy for teams to adopt.
Combines help desk functionality with training tools for comprehensive support.
Customizable workflows enhance operational efficiency.
Is ProProfs Help Desk right for you?
What buyers should know before shortlisting ProProfs Help Desk
ProProfs Help Desk is an intuitive solution that combines ticketing with training and content management. While it excels in simplicity and ease of use, larger organizations may find it lacking in advanced features and scalability.
ProProfs Help Desk pros and cons
- ProProfs Help Desk pros
The intuitive interface makes it easy for teams to adopt.
Combines help desk functionality with training tools for comprehensive support.
Customizable workflows enhance operational efficiency.
- ProProfs Help Desk cons
Advanced reporting features may be lacking.
Limited integrations with other software.
Ready to try it?
Get started with ProProfs Help Desk
Start your free trial — no credit card required.
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See how it stacks up
Compare ProProfs Help Desk side-by-side with top Help Desk Software alternatives.
What is the pricing of ProProfs Help Desk?
ProProfs Help Desk Pricing Plans
Essentials
Unlimited Tickets: Unlimited
Inboxes: 3
Departments & Teams: 3
Ticket History: 1 Year
Auto-Response
Show more +
Premium
Unlimited Tickets: Unlimited
Inboxes: 5
Departments & Teams: 5
Ticket History: Unlimited
Includes features of Essentials plan, plus
Show more +
Enterprise
Includes features of Premium plan, plus
Inboxes: Unlimited
Departments & Teams: Unlimited
Customer Support: Onboarding & Success Manager
ProProfs Help Desk reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 16 reviews, with consistently positive feedback.
What buyers like
- User-friendly interface
- Comprehensive ticketing system
- Integrated training features
Common complaints
- Limited advanced reporting
- May lack some integrations
- Not suitable for large enterprises
What users are saying
BB
Bratislav Bojic
03/01/21
An all-in-one ticketing solution
The best part about the tool is its shared inbox where tickets coming from different channels such as social media, chat, as well as emails can be ...
Read more
AM
Anuj Mishra
12/30/20
Great Tool for Monitoring Customer Service Operations
The experience so far with ProProfs Help Desk has indeed been a memorable one. We recommend this tool for businesses that wish to make data-driven ...
Read more
PB
Prachi B
06/05/20
Perfect For Instant Ticket Resolution
What do you like best? Thanks to ProProfs Help Desk, my customer-facing team is now able to address customer concerns in minimum time. It brings all ...
Read more
JO
Jordi O
06/04/20
A Complete Help Desk All-Rounder
What do you like best? The most striking feature about this tool is that it automatically assigns tickets to the right agents and teams, saving us a ...
Read more
MA
Muhammad A
05/11/20
Powerful Tool for Customer Support
What do you like best? The best part about ProProfs Help Desk is canned responses and shared inbox. Both these features are amazing when it comes to ...
Read more
DC
David C
04/27/20
Everything you would expect from an omnichannel helpdesk
What do you like best? The complexity vs simplicity. Proprofs were able to include the whole support suite in one tool and yet they were able to ...
Read more
What are the features of ProProfs Help Desk?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
Storing a document, usually, a digital document, in a document management system is known as document storage (DMS). We now employ electroni…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
ProProfs Help Desk security and data handling
Key compliance certifications and security features for IT and security teams evaluating ProProfs Help Desk.
Certifications
Developer & data
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ProProfs Help Desk Customers
Adobe
Acer
opencart
Lazy Cloud Lodge
Military Cruise Deals
Horse Saddle Shop
ProProfs Help Desk Support Options
Frequently Asked Questions About ProProfs Help Desk
Common questions buyers ask before choosing ProProfs Help Desk.
ProProfs Help Desk is a Help Desk Software. ProProfs Help Desk offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.
Buyers commonly note the following limitations of ProProfs Help Desk: Advanced reporting features may be lacking.; Limited integrations with other software.; Not designed for large-scale enterprise use..
Some top alternatives to ProProfs Help Desk includes Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk and BoldDesk.
ProProfs Help Desk offers Free Trial, Subscription, Quotation Based pricing models
The starting price of ProProfs Help Desk is $10/User/Month when Billed Yearly
Ready to try it?
Get started with ProProfs Help Desk
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
