Halp Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Starts from $15 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Halp?
Halp is a powerful help desk solution for IT support organizations. Stop wasting valuable time manually logging trouble tickets with Halp, designed to accommodate the needs of any size help desk support staff with an affordable low cost per agent model. Get instant email notifications directly to agents eliminating routine ticket checking. With Halp, organizations can manage complex organizations with limitless users, unlimited cases, unlimited tickets, keywords, automated SLA reports, self-service stats & more.
Pricing
Starts from $15 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:🇺🇸
Halp Software Demo
Halp was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Halp
- Team types
- Freelancers / Consultants, Large Enterprises
Why teams choose Halp
Affordable pricing per agent model.
Instant notifications reduce manual checking.
Unlimited capacity for users and tickets.
Is Halp right for you?
What buyers should know before shortlisting Halp
Halp is a robust help desk solution designed for IT support organizations, offering an affordable model that scales with user needs. Its focus on automation and instant notifications makes it a practical choice for teams looking to streamline their ticketing process.
Halp pros and cons
- Halp pros
Affordable pricing per agent model.
Instant notifications reduce manual checking.
Unlimited capacity for users and tickets.
- Halp cons
Customization options may be limited.
Basic reporting may not meet all needs.
Ready to try it?
Get started with Halp
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Halp side-by-side with top Help Desk Software alternatives.
What is the pricing of Halp?
Halp Pricing Plans
Standard
$15
/User/Month
Unlimited custom tickets, fields, and forms
Unlimited requesters and Slack channels
Unlimited queues
Use standalone or connect with Jira Cloud or Zendesk
Create automated workflows
Show more +
Premium
$30
/User/Month
Includes features of Standard plan, plus
White label Slackbot
Custom Slackbot messaging
Custom email messaging
Custom outbound email domain
Show more +
Enterprise
$45
/User/Month
Includes features of Premium plan, plus
Custom security reviews and compliance
Integrate with Slack Enterprise Grid
Slack-based support
Halp reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 65 reviews, with strong overall satisfaction.
What buyers like
- Instant email notifications
- Affordable pricing model
- Unlimited users and tickets
Common complaints
- Limited customization options
- May not scale well for large teams
- Basic reporting features
Are you using Halp?
What users are saying
RL
Ryan L
03/31/23
"Halp Assist"
What do you like best about Halp? It makes working with it together with slack very much automated. What do you dislike about Halp? nothing much for ...
Read more
AU
Anonymous User
12/14/22
"Halp is great for creating tickets and alerts for certain issues!"
What do you like best about Halp? The fact that it is so easy to use, easy to respond to, and easy to review! What do you dislike about ...
Read more
JA
Jake A
07/15/22
"Highly recommend Halp to anyone using slack and service desks ( jira, zendesk)"
What do you like best about Halp? Halp enables IT ( and other depts) to work efficiently while offering a friendly interface for end users to get the ...
Read more
AU
Anonymous User
07/14/22
"Halp is like a dream come true"
What do you like best about Halp? - Completely removes the friction out of creating and updating tickets in Jira - It is really easy to configure and ...
Read more
AS
A S
07/13/22
"Halp is a intuitive way for both users and technicians to solve problems."
What do you like best about Halp? The fact that HALP is integrated into Teams - a platform that the business I, along with much of the business world ...
Read more
HC
Hoey C
05/04/22
"Halp has completely changed the way we do IT support"
What do you like best about Halp? Our ability to handle IT support issues quickly in conversation mode has enabled us to provide a much higher level ...
Read more
- See if Halp fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Halp?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
Your customers and agents can meet in the forum and help each other solve problems. Every forum post is converted to a ticket. Your customer…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
Storing a document, usually, a digital document, in a document management system is known as document storage (DMS). We now employ electroni…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Halp security and data handling
Key compliance certifications and security features for IT and security teams evaluating Halp.
Certifications
Developer & data
Alternatives to Halp
Halp Support Options
Frequently Asked Questions About Halp
Common questions buyers ask before choosing Halp.
Halp is a Help Desk Software. Halp offers Incident Management, Multi-Channel Communication, Document Storage, Customizable Branding, Ticket Management and many more functionalities.
Buyers commonly note the following limitations of Halp: Customization options may be limited.; Basic reporting may not meet all needs.; Scalability issues for larger organizations..
Some top alternatives to Halp includes Zoho Desk, Teamwork Desk, HelpDesk, Jitbit Helpdesk and HappyFox Assist AI.
Halp offers Free Trial, Subscription pricing models
The starting price of Halp is $15/User/Month
Free buyer scorecard
Evaluate Halp with the help desk software buyer scorecard
A weighted help desk software scorecard to assess Halp objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].