8.7
Spot Score
Desk360 Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
Starts from $19 / Month when Billed Yearly, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Desk360?
Desk360 is a provider of help desk software from the Help Desk Company. Desk360's help desk software is designed to help to manage help desk, build better customer relationships and improve technical services organization. The help desk software is used by thousands of companies worldwide to make their business run more smoothly. From a single customer facing portal to standard SaaS offerings. With a low monthly subscription fee, user can provide multiple customers with access to help desk system to service the needs of customers and internal personnel.
Pricing
Starts from $19 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Desk360 Software Demo
Desk360 was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Desk360
- Team types
- Large Enterprises, Medium Business
Why teams choose Desk360
Desk360's user-friendly interface simplifies customer interactions.
The affordable pricing model makes it accessible for many businesses.
The software supports multiple customers, enhancing its usability.
Is Desk360 right for you?
What buyers should know before shortlisting Desk360
Desk360 offers a straightforward help desk solution ideal for small to medium-sized businesses. Its affordability and ease of use make it a popular choice among companies looking to streamline customer support.
Desk360 pros and cons
- Desk360 pros
Desk360's user-friendly interface simplifies customer interactions.
The affordable pricing model makes it accessible for many businesses.
The software supports multiple customers, enhancing its usability.
- Desk360 cons
May lack advanced features for larger enterprises.
Reporting tools are basic compared to competitors.
Ready to try it?
Get started with Desk360
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Desk360 side-by-side with top Help Desk Software alternatives.
What is the pricing of Desk360?
Desk360 reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 70 reviews, with consistently positive feedback.
What buyers like
- User-friendly interface
- Affordable subscription model
- Multi-customer access
Common complaints
- Limited advanced features
- Basic reporting tools
- No free trial available
What users are saying
AN
Azra N
08/15/23
"product review for Desk360"
What do you like best about Desk360? East to accessible and hassle-free very nice What do you dislike about Desk360? Sometimes it takes too much time ...
Read more
BK
Bulut K
05/22/23
"One Inbox For All"
What do you like best about Desk360? Whatsapp Business API and official partnership with Meta makes it much easier to integrate cross platforms. What ...
Read more
BK
Bulut K
05/22/23
"One Inbox For All"
What do you like best about Desk360? Whatsapp Business API and official partnership with Meta makes it much easier to integrate cross platforms. What ...
Read more
AU
Anonymous User
05/03/23
"Efficiently Smart"
What do you like best about Desk360? Such an easy process from ticket to solution. The support is spot on! What do you dislike about Desk360? Nothing ...
Read more
F
Furkan
03/31/23
"The Best Customer Experince"
What do you like best about Desk360? The technical support team and the help of the project manager were invaluable to us. What do you dislike about ...
Read more
F
Furkan
03/31/23
"The Best Customer Experince"
What do you like best about Desk360? The technical support team and the help of the project manager were invaluable to us. What do you dislike about ...
Read more
What are the features of Desk360?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Desk360 security and data handling
Key compliance certifications and security features for IT and security teams evaluating Desk360.
Certifications
Developer & data
Alternatives to Desk360
Desk360 Support Options
Frequently Asked Questions About Desk360
Common questions buyers ask before choosing Desk360.
Desk360 is a Help Desk Software. Desk360 offers Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Customizable Branding, Ticket Management and many more functionalities.
Buyers commonly note the following limitations of Desk360: May lack advanced features for larger enterprises.; Reporting tools are basic compared to competitors.; No free trial may deter some potential users..
Some top alternatives to Desk360 includes Zoho Desk, Freshservice, Freshdesk, Deskero and BoldDesk.
Desk360 offers Free Trial, Freemium, Subscription, Quotation Based pricing models
The starting price of Desk360 is $19/Month when Billed Yearly
Ready to try it?
Get started with Desk360
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].