8.5
Spot Score
MyAlice Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Add to compare
Starts from $27 / Month when Billed Yearly
Swag Kicks
Newme
Maybelline New York
Rwanda MartTrusted by many companies including Swag Kicks
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
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What is MyAlice?
MyAlice is a help desk and customer support software that enables companies to easily centralize and manage customer support and IT requests. This help desk and customer support solution comes with a wide range of features such as ticket management, knowledge management, reporting and analytics, email integration, multi-channel communication, self-service portal for smartphones and tablets, performance reports tracking time spent on an issue, various roles and permissions for administration, and training sessions.
Pricing
Starts from $27 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:🇺🇸
MyAlice Software Demo
MyAlice was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider MyAlice
- Team types
- Large Enterprises, Medium Business
Why teams choose MyAlice
MyAlice's centralized management streamlines support processes.
The multi-channel communication feature enhances customer engagement.
Robust ticket management allows for efficient issue resolution.
Is MyAlice right for you?
What buyers should know before shortlisting MyAlice
MyAlice provides a comprehensive help desk solution that centralizes customer support effectively. Its multi-channel capabilities and ticket management features make it suitable for businesses looking to enhance their customer service.
MyAlice pros and cons
- MyAlice pros
MyAlice's centralized management streamlines support processes.
The multi-channel communication feature enhances customer engagement.
Robust ticket management allows for efficient issue resolution.
- MyAlice cons
The learning curve may be challenging for new users.
Customization options are limited compared to competitors.
Ready to try it?
Get started with MyAlice
Start your free trial — no credit card required.
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See how it stacks up
Compare MyAlice side-by-side with top Help Desk Software alternatives.
What is the pricing of MyAlice?
MyAlice Pricing Plans
Premium
$9 per Month billed Yearly
$12 per Month billed Monthly
Unlimited customers
Live Chat, Line, Telegram, Viber, Facebook, and Instagram
WhatsApp business
Show more +
Enterprise
$27 per Month billed Yearly
$36 per Month billed Monthly
Includes features of Premium plan, plus
WhatsApp catalog & commerce
Full onboarding & migration
Show more +
MyAlice reviews and ratings
What buyers like
- Centralized support management
- Multi-channel communication
- Robust ticket management
Common complaints
- Steeper learning curve
- Limited customization options
- No free version available
What are the features of MyAlice?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
MyAlice security and data handling
Key compliance certifications and security features for IT and security teams evaluating MyAlice.
Certifications
Security features
Developer & data
Alternatives to MyAlice
MyAlice Customers
Swag Kicks
Newme
Maybelline New York
Rwanda Mart
MyAlice Support Options
Frequently Asked Questions About MyAlice
Common questions buyers ask before choosing MyAlice.
MyAlice is a Help Desk Software. MyAlice offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Customizable Branding and many more functionalities.
Buyers commonly note the following limitations of MyAlice: The learning curve may be challenging for new users.; Customization options are limited compared to competitors.; No free version may limit initial exploration..
Some top alternatives to MyAlice includes Zoho Desk, Freshservice, Freshdesk, Zendesk Support and BoldDesk.
MyAlice offers Free Trial, Subscription, Quotation Based pricing models
The starting price of MyAlice is $27/Month when Billed Yearly
Ready to try it?
Get started with MyAlice
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].