8.7
SpotScore
Helpy Reviews in July 2026: User Ratings, Pros & Cons
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Helpy Reviews & Ratings
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Spotsaas Editor’s POV
Helpy is tailored for small and medium enterprises, providing a versatile help desk solution with a focus on relationship management. While it offers essential features for IT departments, larger organizations may find it lacking in advanced capabilities.Read more
Helpy pros and cons
Designed for small to medium enterprises
Comprehensive support tools
Versatile features for IT departments
User-friendly interface
Limited advanced features
Not suitable for large enterprises
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Showing 1-2 out of 2
OP
Orlando P
01/04/20
Helpy allows customers to offer a live support service
What do you like best? What I liked the best about Helpy is its user interface, which has an environment very similar to that of an email platform, so learning to use it was a simple task. There are also other features that I like like as: - It has a Recaptcha system to protect the spam help service. - Integrates with Google Analytics to send usage statistics for reports and visualization. What do you dislike? I have encountered an inconvenience in the reports of the agents not ...
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SS
Sebastian S
12/21/19
Helpy is the future of the help desk service for companies
What do you like best? Helpy meets all the requirements required by the organization where I work. I like it, because it has a help desk board in real time, which shows the cases received, pending and resolved, as well as the average response or resolution time. It also has a section of reports that provides information about the incidents by agent in an estimated date of time. What do you dislike? Honestly the interface has some resolution problems, since it is not fully responsive, ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].