Researched and Edited by Rajat Gupta
Last updated: August 21, 2026 · How we review
Live Chat Software overview
Spotsaas tracks 66 products in Live Chat Software, ranked by SpotScore — a blend of feature coverage, verified review ratings, and value. 91 let you start on a free trial, and 62 keep a free plan you can stay on. Most buyers here are Customer support managers coordinating multi-channel real-time chat for e-commerce websites.
- 66
- products listed
- 91
- offer a free trial
- 62
- have a free plan
- 117
- priced per subscription
- 61
- quote on request
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- ZoomInfo Chat — Transform your website chats into valuable connections.
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Editor's Summary · Live Chat Software
Intercom and LiveChat share the top SpotScore of 9.8 — Intercom at 4.3/5 from 2,278 reviews and LiveChat at 4.4/5 from 2,017 reviews — with Intercom covering proactive messaging and product tours alongside chat, and LiveChat known for speed, reliability, and a deep ticketing integration. Freshchat scores 4.5/5 from 191 reviewers at a 9.5 SpotScore with a freemium plan, a modern alternative for teams that want AI bot deflection and omnichannel inbox management without Intercom-level pricing. JivoChat earns a 4.2/5 from 106 reviews at a 9.6 SpotScore with a freemium option, popular with e-commerce sites needing multi-channel chat across website, WhatsApp, and social at a low entry cost.
Live chat software lets website visitors and app users message a business in real time, routed to support agents or automated bot flows to handle FAQs and qualify leads. The main buyers are customer support managers at e-commerce companies and SaaS customer success teams handling inbound inquiries.
Quick picks for Live Chat Software
- Best overall — Intercom
- Best for e-commerce multi-channel chat — JivoChat
- Best for SMB teams on a budget — Freshchat
- Best free option — Freshchat
Who gets the most from Live Chat Software
- 1Customer support managers coordinating multi-channel real-time chat for e-commerce websites
- 2Sales team leads using live chat to qualify leads and boost conversion rates on SaaS platforms
- 3Small business owners seeking cost-effective, easy-to-integrate live chat solutions for customer engagement
How to choose Live Chat Software
If you need strong integration with marketing and analytics tools, filter by products showing third-party integrations like LiveChat. For automation and lead qualification, sort by automation features and filter by user-friendly interfaces like Intercom. When budget is a priority, filter by cost-effective or freemium options such as JivoChat or tawk.to.
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Related to Live Chat Software
Frequently Asked Questions About Live Chat Software
Stuck on something? We're here to help with all the questions and answers in one place.
The most important Live Chat Software features to evaluate are Self Service Portal, Contact Management, Marketing Automation, Customer Support, Multiple Company, Multi-user Login. Most buyers prioritize ease of use, reporting, and integration capabilities when choosing a solution. Look for tools that cover your core workflow before comparing advanced features.
Live Chat Software pricing varies widely — from free plans to enterprise contracts. 15 products on Spotsaas offer a free plan or trial, including LiveChat, Crisp, JivoChat. Paid plans typically start around $10–$50/month per user. Check individual product pages for current pricing.
The top rated Live Chat Software based on verified user reviews and SpotScore are ChatGen, Subiz, RumbleTalk. These tools consistently score highest on ease of use, feature depth, and customer support quality. Ratings are updated monthly based on real buyer feedback.
To choose the right Live Chat Software, start by listing your must-have features — commonly Self Service Portal, Contact Management, Marketing Automation, Customer Support, Multiple Company, Multi-user Login. Then filter by team size, budget, and integrations you already use. Compare at least 3 options and use free trials to test before committing. Spotsaas lets you compare side-by-side in minutes.
Yes — 15 Live Chat Software on Spotsaas offer a free plan or free trial. Popular free options include LiveChat, Crisp, JivoChat. Free plans typically cover core features for small teams; paid upgrades unlock advanced reporting, integrations, and support.
The best Live Chat Software for small businesses are affordable, quick to set up, and scale without complexity. Top picks for small teams are Intercom, LiveChat, tawk.to. Look for tools with per-user pricing, no long-term contracts, and strong onboarding support to minimize ramp-up time.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].