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Best Service Desk Software For Free

Top picks for Service Desk Software available for Free

Streamlining support, satisfied customers, simplified.

5.0

Excellent

Free Trial available

Freemium

Starts from $79/Month

Efficient support, simplified.

5.0

Excellent

Free Trial available, Try Now

Freemium not available

Back offers custom pricing plan

Streamline teamwork with seamless ticketing.

4.8

Excellent

Free trial not available

Freemium

Starts from $18/Month when Billed Yearly

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List of the Best Service Desk Software For Free as of June 2026

Scopedesk - Service Desk Software

Scopedesk

Streamlining support, satisfied customers, simplified.

Best for: SMB teams · Mid-market · Enterprise

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What is Scopedesk?

Scopedesk is a Help Desk Software as a Service that streamlines ticket management on both sides of the help desk. It offers powerhouse features such as Multiple Ticket Queues, Predefined Ticket Actions, Full Ticket History, and Email Notifications. This service is suitable for businesses of any ...

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Free Trial·

Starts from $79/Month, also offers free forever plan

Back - Service Desk Software

Back

Efficient support, simplified.

Best for: SMB teams · Mid-market · Enterprise

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What is Back?

Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain knowledge so user can deliver world-class support. It is an effective help desk software for small to medium ...

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Free TrialTry Free →·

Back offers custom pricing plan

Suptask - Service Desk Software

Suptask

Streamline teamwork with seamless ticketing.

Best for: SMB teams · Mid-market · Enterprise

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What is Suptask?

Suptask revolutionizes ticketing in teams. Our platform facilitates a seamless transition between conversation on Slack to a comprehensive ticketing system without needing to exit the app. We promote inter-team collaboration, eliminating obstacles between teams, and drastically reducing ...

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Starts from $18/Month when Billed Yearly, also offers free forever plan

Centreon - Service Desk Software

Centreon

Unlock your full IT potential with Centreon.

Best for: SMB teams · Mid-market · Enterprise

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What is Centreon?

Centreon is a comprehensive, proactive monitoring solution with powerful insights into complexities of IT structures, both local and in the cloud. This system helps companies make business decisions with confidence, reducing risk and eliminating blind spots. It also provides seamless ...

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Free TrialTry Free →·

Centreon offers custom pricing plan

Vertask - Service Desk Software

Vertask

Streamline your service desk with Vertask.

Best for: SMB teams · Mid-market · Enterprise

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What is Vertask?

Vertask is an affordable and flexible service desk software that is designed to help optimize and accelerate any business providing services. Vertask's powerful ITIL-based knowledge management framework, Suite of Service Desk Applications, and Real Time Reporting enable you to take service desk ...

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Free TrialTry Free →·

Starts from $5/Month, also offers free forever plan

Deepser - Service Desk Software

Deepser

Efficiently handle customer issues with customizable support.

Best for: SMB teams · Mid-market · Enterprise

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What is Deepser?

Deepser Service Desk Software is designed for companies of any size, across any industry, that have customers with issues or problems. The software allows to setup and customize customer support team. User can let unassigned tickets build up in a queue for additional staff to handle.

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Free TrialTry Free →·

Deepser offers custom pricing plan

GLPI - Service Desk Software

GLPI

Elevate your management with streamlined efficiency.

Best for: SMB teams · Mid-market · Enterprise

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What is GLPI?

GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all ...

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Free TrialTry Free →
Mint Service Desk - Service Desk Software

Mint Service Desk

Streamline your customer service with Mint Service Desk.

Best for: SMB teams · Mid-market · Enterprise

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What is Mint Service Desk?

Mint Service Desk is a cloud based customer service and desktop support software system for managing customer service related tasks like customer, tickets, tasks, time tracking, and calendar. It is a single platform with tools and instant wizards to help and create support desk software ...

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Mint Service Desk offers custom pricing plan

HaloITSM - Service Desk Software

HaloITSM

Streamline IT service management for seamless operations.

Best for: SMB teams · Mid-market · Enterprise

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What is HaloITSM?

HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise tickets based on the content in our knowledge base. A dashboard helps you keep ...

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Free Trial·

HaloITSM offers custom pricing plan

ALVAO Service Desk - Service Desk Software

ALVAO Service Desk

Efficiently manage requests and streamline workflows with ALVAO Service Desk.

Best for: SMB teams · Mid-market · Enterprise

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What is ALVAO Service Desk?

ALVAO Service Desk is a powerful tool for internal service teams, designed for ease of use and fostering effective communication. This software solution enables companies to gain an effective look into their workload with clearer priorities, better organization of departments, and improved ...

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Free TrialTry Free →·

Starts from $3/User/Month

IBM Control Desk - Service Desk Software

IBM Control Desk

Streamline your service desk with intelligent asset management.

Best for: SMB teams · Mid-market · Enterprise

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What is IBM Control Desk?

IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time they are acquired, provide a single view of IT services delivered to end users, deliver real-time service ...

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Free Trial·

IBM Control Desk offers custom pricing plan

InvGate Service Desk - Service Desk Software

InvGate Service Desk

Streamlining service operations, one ticket at a time.

Best for: SMB teams · Mid-market · Enterprise

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What is InvGate Service Desk?

Invgate Service Desk is a powerful, yet easy to use Service Desk Software that provides an end-to-end solution for supporting customers and processes. With its flexible Service Desk module, e-ticketing, helpdesk, inventory management, and customizable reporting, InvGate is the good solution for ...

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Free TrialTry Free →·

InvGate Service Desk offers custom pricing plan

Halo Service Desk - Service Desk Software

Halo Service Desk

Effortlessly manage IT support with Halo.

Best for: SMB teams · Mid-market · Enterprise

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What is Halo Service Desk?

Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy for agents to deliver fast, first call resolution while improving customer ...

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Free Trial·

Starts from $40/User/Month

Service Creatio - Service Desk Software

Service Creatio

Streamline your service requests with ease.

Best for: SMB teams · Mid-market · Enterprise

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What is Service Creatio?

Service Creatio is a service desk software that automates the process of managing end users and their requests. It was designed to automate the end-user support task with unique features such as knowledge base, cloud service, dashboard, and push-notifications.

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Free TrialTry Free →·

Starts from $45/User/Month

Tikit - Service Desk Software

Tikit

Effortlessly streamline and enhance customer support.

Best for: SMB teams · Mid-market · Enterprise

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What is Tikit?

Tikit is the perfect tool for Teams and employees to enjoy a seamless support experience. Built to reduce ticket capacity, quickly respond to customer enquiries and automate workflows. With Tikit, benefit from the AI-powered ticket deflection, email and Teams chat ticket creation, efficient ...

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Free Trial·

Starts from $90/Month when Billed Yearly

SolarWinds Service Desk - Service Desk Software

SolarWinds Service Desk

Streamline IT service management with SolarWinds.

Best for: SMB teams · Mid-market · Enterprise

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What is SolarWinds Service Desk?

SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of their issues and integrated tools that make it easier to deliver the right services at the right time.

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Free TrialTry Free →·

Starts from $19/User/Month

Freshservice - Service Desk Software

Freshservice

Streamline your support process with ease.

Best for: SMB teams · Mid-market · Enterprise

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What is Freshservice?

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...

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Free Trial·

Starts from $19/User/Month when Billed Yearly

Richdesk - Service Desk Software

Richdesk

Empower exceptional customer service and support with RichDesk.

Best for: SMB teams · Mid-market · Enterprise

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What is Richdesk?

RichDesk is an innovative helpdesk and asset management software solution designed to optimize customer service and employee support. It contains all the necessary features to do just that – incident and service templates, email and knowledge base templates, resource calendars, CMDB with asset ...

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Free Trial·

Richdesk offers custom pricing plan

Vivantio - Service Desk Software

Vivantio

Simplify your IT processes with ease.

Best for: SMB teams · Mid-market · Enterprise

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What is Vivantio?

Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive dashboard and report system enables to make informed decisions at a glance.

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Free Trial·

Starts from $42/User/Month

ManageEngine ServiceDesk Plus - Service Desk Software

ManageEngine ServiceDesk Plus

Solving IT problems, keeping businesses running smoothly.

Best for: SMB teams · Mid-market · Enterprise

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What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ...

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Free Trial·

ManageEngine ServiceDesk Plus offers custom pricing plan

Frequently Asked Questions About Service Desk Software

Stuck on something? We're here to help with all the questions and answers in one place.

The most important Service Desk Software features to evaluate are Self Service Portal, Customer Support, Live Chat, Alerts (Escalation), Contract (SLA Management), Knowledge Base. Most buyers prioritize ease of use, reporting, and integration capabilities. Look for tools that cover your core workflow before comparing advanced features.

Service Desk Software pricing varies widely — from free plans to enterprise contracts. 15 products on Spotsaas offer a free plan or trial:

The top rated Service Desk Software based on verified user reviews and SpotScore are Scopedesk, Back, Suptask. These tools score highest on ease of use, feature depth, and customer support — updated monthly from real buyer feedback.

Start by listing your must-have features — commonly Self Service Portal, Customer Support, Live Chat, Alerts (Escalation), Contract (SLA Management), Knowledge Base. Then filter by team size, budget, and integrations you already use. Compare at least 3 options using free trials before committing. Spotsaas lets you compare side-by-side in minutes.

Yes — 15 Service Desk Software on Spotsaas offer a free plan or trial. Free plans cover core features for small teams; paid upgrades unlock advanced reporting and integrations.

The best Service Desk Software for small businesses are affordable, quick to set up, and scale without complexity. Look for per-user pricing, no long-term contracts, and strong onboarding support.

About the reviewer

Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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