TechExcel ServiceWise Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2TechExcel ServiceWise offers custom pricing plan
Premier Health
TriTechTrusted by many companies including Premier Health
Overview
Pricing
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is TechExcel ServiceWise?
TechExcel ServiceWise is a robust ticketing system solution designed to meet the needs of enterprises. Through its robust functionality, you can host and execute ITIL and other IT processes. This software package has all the features you need in a ticketing system, like ticketing, workflow, events and tasks, self-service, and more. This makes it a great fit for companies of all sizes. With TechExcel ServiceWise, you'll get the advanced ticketing features
Pricing
TechExcel ServiceWise offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2SSO & MFA supported
Data residency:Global
TechExcel ServiceWise Software Demo
TechExcel ServiceWise was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider TechExcel ServiceWise
- Use cases
- Industries include IT Service Management, Healthcare, Education
- Team types
- Typical users are Service Desk Managers, IT Support Specialists
- Company size
- 50-500 employees.
Why teams choose TechExcel ServiceWise
Streamlined Operations: With TechExcel ServiceWise, your team can automate routine tasks, freeing up valuable time for more strategic initiatives. Imagine the productivity boost as manual processes are transformed into seamless workflows.
Enhanced Customer Satisfaction: We know that happy customers lead to loyal ones. ServiceWise provides tools for tracking and resolving issues efficiently, ensuring your clients receive timely support and feel valued at every interaction.
Comprehensive Reporting: Gain actionable insights with robust reporting features. You'll have access to real-time data that helps you make informed decisions, allowing your organization to adapt quickly to changing needs and trends.
Is TechExcel ServiceWise right for you?
What buyers should know before shortlisting TechExcel ServiceWise
TechExcel ServiceWise is a comprehensive ticketing system tailored for enterprises, supporting ITIL processes and offering a wide range of functionalities. It's suitable for organizations of all sizes but may be complex for smaller teams.
TechExcel ServiceWise pros and cons
- TechExcel ServiceWise pros
Streamlined Operations: With TechExcel ServiceWise, your team can automate routine tasks, freeing up valuable time for more strategic initiatives. Imagine the productivity boost as manual processes are transformed into seamless workflows.
Enhanced Customer Satisfaction: We know that happy customers lead to loyal ones. ServiceWise provides tools for tracking and resolving issues efficiently, ensuring your clients receive timely support and feel valued at every interaction.
Comprehensive Reporting: Gain actionable insights with robust reporting features. You'll have access to real-time data that helps you make informed decisions, allowing your organization to adapt quickly to changing needs and trends.
- TechExcel ServiceWise cons
Initial setup can be time-consuming.
May require training for effective use.
Ready to try it?
Get started with TechExcel ServiceWise
Start your free trial — no credit card required.
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See how it stacks up
Compare TechExcel ServiceWise side-by-side with top Service Desk Software alternatives.
What is the pricing of TechExcel ServiceWise?
TechExcel ServiceWise uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
TechExcel ServiceWise Pricing Plans
TechExcel ServiceWise reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 4 reviews, with clear strengths and a few common watchouts.
What buyers like
- Robust ticketing system
- ITIL process support
- Self-service capabilities
Common complaints
- Complex setup process
- May overwhelm small teams
- Limited customization options
What users are saying
AU
Anonymous User
09/17/21
"ServiceWise"
What do you like best about ServiceWise? ServiceWise helps sort my work tickets in the easiest way What do you dislike about ServiceWise? Nothing to ...
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AU
Anonymous User
03/18/18
"Clunky User Experience "
What do you like best about ServiceWise? Does it’s job! Can keep track of Support tickets and send the off to other departments and Queues. What do ...
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AU
Anonymous User
03/17/18
"ServiceWise, a dated product"
What do you like best about ServiceWise? The amount of information that you can use in ServiceWise is incredibly in-depth. What do you dislike about ...
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AU
Anonymous User
10/24/16
"Easy to use"
What do you like best about ServiceWise? I like that it is a program that is simple for the user to use. It makes sending in for support an easy thing ...
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TechExcel ServiceWise security and data handling
Key compliance certifications and security features for IT and security teams evaluating TechExcel ServiceWise.
Certifications
Security features
Developer & data
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Why buyers keep looking beyond TechExcel ServiceWise
Users might seek alternatives if they require more user-friendly interfaces, as some find TechExcel ServiceWise complex and challenging to navigate, impacting their overall efficiency and user experience.
Organizations with specific industry needs may look for tailored solutions, as TechExcel ServiceWise may not offer the specialized features required for niche sectors or unique operational workflows.
Scalability can be a concern; businesses experiencing rapid growth may find that TechExcel ServiceWise does not scale effectively, prompting them to explore options that better support expanding teams and increased workloads.
Integration with existing systems is crucial; users might consider alternatives if they encounter difficulties connecting TechExcel ServiceWise with other critical software applications, hindering seamless operations and data flow.
Cost-effectiveness is a key factor; organizations may explore alternatives if they perceive TechExcel ServiceWise as expensive compared to competitors offering similar features at lower prices, impacting budget allocations.
TechExcel ServiceWise Customers
Premier Health
TriTech
TechExcel ServiceWise Support Options
Frequently Asked Questions About TechExcel ServiceWise
Common questions buyers ask before choosing TechExcel ServiceWise.
Buyers commonly note the following limitations of TechExcel ServiceWise: Initial setup can be time-consuming.; May require training for effective use..
Some top alternatives to TechExcel ServiceWise includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and Scopedesk.
TechExcel ServiceWise offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by TechExcel ServiceWise. You can visit TechExcel ServiceWise pricing page to get the latest pricing.
Ready to try it?
Get started with TechExcel ServiceWise
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].