HR365 Helpdesk Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $49 / Month
KPMG
Apollo Bank
SIEMENS
Cricket Australia
HORIZON GLOBALTrusted by many companies including KPMG
Overview
Pricing
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is HR365 Helpdesk?
HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full customisation, it's the perfect solution for any company's ticketing needs. Streamline and optimise your help desk processes to ensure each and every issue is addressed promptly and efficiently, with benefits such as reduced wait-times and improved customer satisfaction. Suitable for any sized organisation, HR365 Helpdesk
Pricing
Starts from $49 / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
HR365 Helpdesk Screenshots
HR365 Helpdesk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider HR365 Helpdesk
- Use cases
- HR Tech, Consulting, Education
- Team types
- HR Managers, Payroll Specialists
- Company size
- 50 to 500 employees
Why teams choose HR365 Helpdesk
Provides multiple roles such as agent, supervisor, and users, accommodating different levels of employees to request help easily.
Advanced ticketing system that distributes tickets based on teams' expertise, making support across various departments seamless.
Simplifies communication through focused ticketing and email features, enhancing customer support.
Is HR365 Helpdesk right for you?
What buyers should know before shortlisting HR365 Helpdesk
Helpdesk 365 has garnered high praise in the past 12 months, and it's not surprising given its impressive array of features. Users appreciate its versatility, with multiple roles catering to all levels of employees, making it a suitable helpdesk tool for businesses of any size.
The advanced ticketing system stands out for its efficiency in distributing tickets based on team expertise, streamlining support across various departments like HR, IT, and Finance. The software's emphasis on straightforward communication through ticketing and email features enhances customer support effectively.
Moreover, the integration with O365 SharePoint adds another layer of convenience for users. The simplicity of the interface and data control capabilities further contribute to its appeal.
While some users mentioned minor dislikes, such as the need for further integration improvements, the overall consensus remains highly positive, highlighting Helpdesk 365 as a reliable, user-friendly solution for efficient business operations.
HR365 Helpdesk pros and cons
- HR365 Helpdesk pros
Provides multiple roles such as agent, supervisor, and users, accommodating different levels of employees to request help easily.
Advanced ticketing system that distributes tickets based on teams' expertise, making support across various departments seamless.
Simplifies communication through focused ticketing and email features, enhancing customer support.
- HR365 Helpdesk cons
Newcomers may find the richness of features and customizations overwhelming without adequate support.
Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
Ready to try it?
Get started with HR365 Helpdesk
Start your free trial — no credit card required.
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Compare HR365 Helpdesk side-by-side with top Service Desk Software alternatives.
What is the pricing of HR365 Helpdesk?
HR365 Helpdesk Pricing Plans
Standard
$49
/Month
Upto 50 users
2 support tickets
Free updates via MS store
Integrates with Office 365
SharePoint-hosted app
Show more +
Plus
$99
/Month
All features in Standard Plus,
Upto 200 users
4 support tickets
Commonly users service fields
Dashboard
Show more +
Premium
$149
/Month
All Features in Plus Plus,
Upto 500 users
Unlimited support
Customer satisfaction Surveys
Free updates with support
Show more +
Enterprise
$249
/Month
All features in Premium Plus,
Upto 1000 users
Kanban View
Escalate Tickets
Custom columns
Show more +
HR365 Helpdesk reviews and ratings
Buyer sentiment
Buyer sentiment is cautious across 20 reviews, with several recurring concerns in feedback.
What buyers like
- Provides multiple roles such as agent, supervisor, and users, accommodating different levels of employees to request help easily.
- Advanced ticketing system that distributes tickets based on teams' expertise, making support across various departments seamless.
- Simplifies communication through focused ticketing and email features, enhancing customer support.
Common complaints
- Newcomers may find the richness of features and customizations overwhelming without adequate support.
- Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
What users are saying
CM
chandra m
01/05/24
"The perfect Helpdesk tool for any sized business"
What do you like best about Helpdesk 365? It has multiple roles such as agent, supervisor, and users. This gives an allowance to every level employee ...
Read more
MM
Muruthi M
01/05/24
"The Greatest and Most Effective Helpdesk I Have Used"
What do you like best about Helpdesk 365? When it comes to handling business operations more so customer related issues, Helpdesk 365 offers best ...
Read more
GM
Gathenya M
01/05/24
"The Effective Ticketing Solution for Help Desk Purposes"
What do you like best about Helpdesk 365? The tool has created a feature for ticketing, and this brings a focused option where communications is made ...
Read more
CM
chandra m
01/05/24
"The perfect Helpdesk tool for any sized business"
What do you like best about Helpdesk 365? It has multiple roles such as agent, supervisor, and users. This gives an allowance to every level employee ...
Read more
GM
Gathenya M
01/05/24
"The Effective Ticketing Solution for Help Desk Purposes"
What do you like best about Helpdesk 365? The tool has created a feature for ticketing, and this brings a focused option where communications is made ...
Read more
MM
Muruthi M
01/05/24
"The Greatest and Most Effective Helpdesk I Have Used"
What do you like best about Helpdesk 365? When it comes to handling business operations more so customer related issues, Helpdesk 365 offers best ...
Read more
HR365 Helpdesk security and data handling
Key compliance certifications and security features for IT and security teams evaluating HR365 Helpdesk.
Certifications
Developer & data
Alternatives to HR365 Helpdesk
Why buyers keep looking beyond HR365 Helpdesk
Users may seek alternatives to HR365 Helpdesk if they require more customizable features that cater specifically to their organizational needs, allowing for tailored workflows and improved efficiency in HR processes.
Organizations experiencing rapid growth might look for scalable solutions that can adapt to their increasing workforce demands, ensuring that support systems can grow alongside the company.
Companies with a limited budget may explore cost-effective alternatives that provide essential helpdesk functionalities without compromising on service quality or user experience.
Users seeking integrations with other software tools might consider alternatives that offer better compatibility with existing systems, enhancing overall productivity and communication across departments.
Organizations prioritizing user experience may look for alternatives that offer a more intuitive interface, facilitating quicker onboarding and a smoother support experience for both employees and HR personnel.
HR365 Helpdesk Customers
KPMG
Apollo Bank
SIEMENS
Cricket Australia
HORIZON GLOBAL
MSX
nha
Pan Foundation
TRY Childrens Services
ZERO Motorcycles
HR365 Helpdesk Support Options
Frequently Asked Questions About HR365 Helpdesk
Common questions buyers ask before choosing HR365 Helpdesk.
Buyers commonly note the following limitations of HR365 Helpdesk: Newcomers may find the richness of features and customizations overwhelming without adequate support.; Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities..
Some top alternatives to HR365 Helpdesk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Teamwork Desk and Scopedesk.
HR365 Helpdesk offers Free Trial, Subscription pricing models
The starting price of HR365 Helpdesk is $49/Month
Ready to try it?
Get started with HR365 Helpdesk
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].