ManageEngine ServiceDesk Plus Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
HIPAAManageEngine ServiceDesk Plus offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ServiceDesk Plus is the complete package.
Pricing
ManageEngine ServiceDesk Plus offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRHIPAASSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
ManageEngine ServiceDesk Plus Software Demo
ManageEngine ServiceDesk Plus was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ManageEngine ServiceDesk Plus
- Team types
- Large Enterprises, Medium Business
Why teams choose ManageEngine ServiceDesk Plus
Offers a complete suite of IT management tools.
24x7 monitoring ensures proactive issue resolution.
User-friendly interface simplifies complex IT tasks.
Is ManageEngine ServiceDesk Plus right for you?
What buyers should know before shortlisting ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a robust IT service management solution that provides a wide range of tools for IT departments. Its comprehensive features and 24x7 monitoring capabilities make it a strong choice for organizations looking to streamline their IT operations.
ManageEngine ServiceDesk Plus pros and cons
- ManageEngine ServiceDesk Plus pros
Offers a complete suite of IT management tools.
24x7 monitoring ensures proactive issue resolution.
User-friendly interface simplifies complex IT tasks.
- ManageEngine ServiceDesk Plus cons
May be too complex for smaller teams.
Ongoing maintenance is necessary for optimal performance.
Ready to try it?
Get started with ManageEngine ServiceDesk Plus
Start your free trial — no credit card required.
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See how it stacks up
Compare ManageEngine ServiceDesk Plus side-by-side with top Service Desk Software alternatives.
What is the pricing of ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
ManageEngine ServiceDesk Plus Pricing Plans
ManageEngine ServiceDesk Plus reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 150 reviews, with strong overall satisfaction.
What buyers like
- Comprehensive IT tools
- 24x7 monitoring
- Advanced IT service management
Common complaints
- Can be overwhelming for new users
- Requires ongoing maintenance
- Higher cost for advanced features
What users are saying
HM
Hassan M
02/15/24
"BEST ITSM compliant Service Desk Solution"
What do you like best about ManageEngine ServiceDesk Plus? Detailed and easy to use with respect to configurations, Service Desk Flows, Managing ...
Read more
SS
Sherif S
11/28/23
"ManageEngine Engineer"
What do you like best about ManageEngine ServiceDesk Plus? Easy GUI more secure more faster Enhanced monthly
AA
Aamir A
11/03/23
"ITIL based Service Desk"
What do you like best about ManageEngine ServiceDesk Plus? Ease of use, has many built-in modules, integrate with office 365, has many buil-in reports ...
Read more
FA
Faiz A
10/30/23
"Best Ticketing/IT Help Desk Tool"
What do you like best about ManageEngine ServiceDesk Plus? ManageEngine ServiceDesk Plus is best ticketing/IT Helpdesk tool I have used till now. The ...
Read more
JC
Jayachandran C M
10/12/23
"Review for ManageEngine ServiceDesk Plus"
What do you like best about ManageEngine ServiceDesk Plus? Helpdesk Management and Asset Management What do you dislike about ManageEngine ServiceDesk ...
Read more
NS
Niladri S
09/20/23
"Best product"
What do you like best about ManageEngine ServiceDesk Plus? Very useful and user friendly environment. Infra teams are using this product to get alerts ...
Read more
- See if ManageEngine ServiceDesk Plus fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of ManageEngine ServiceDesk Plus?
Asset management is the practise of keeping track of your assets. Asset management allows you to efficiently manage assets while also extend…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
ManageEngine ServiceDesk Plus security and data handling
Key compliance certifications and security features for IT and security teams evaluating ManageEngine ServiceDesk Plus.
Certifications
Security features
Developer & data
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ManageEngine ServiceDesk Plus Customers
ManageEngine ServiceDesk Plus Support Options
Frequently Asked Questions About ManageEngine ServiceDesk Plus
Common questions buyers ask before choosing ManageEngine ServiceDesk Plus.
ManageEngine ServiceDesk Plus is a Service Desk Software. ManageEngine ServiceDesk Plus offers Incident Management, Asset Management, Knowledge Base, Self Service Portal, Live Chat and many more functionalities.
Buyers commonly note the following limitations of ManageEngine ServiceDesk Plus: May be too complex for smaller teams.; Ongoing maintenance is necessary for optimal performance.; Higher costs for advanced features could be a barrier..
Some top alternatives to ManageEngine ServiceDesk Plus includes SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk and Scopedesk.
ManageEngine ServiceDesk Plus offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by ManageEngine ServiceDesk Plus. You can visit ManageEngine ServiceDesk Plus pricing page to get the latest pricing.
Ready to try it?
Get started with ManageEngine ServiceDesk Plus
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
