GLPI Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
Airbus
Habitat
Doctolib
la-poste
ComdataTrusted by many companies including Airbus
Overview
Pricing
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is GLPI?
GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all sizes, GLPI offers streamlined efficiency, flexibility and control. It is the perfect software to help manage time, resources, and networks.
Pricing
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSingle Sign-On (SSO)
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
GLPI Software Demo
GLPI was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider GLPI
- Use cases
- IT Management, Education, Healthcare
- Team types
- IT Managers, Help Desk Technicians
- Company size
- 50-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose GLPI
Highly customizable open-source IT asset management and support ticket system
Intuitive graphical interface with easy handling and reporting features
Comprehensive ticket management and integration capabilities
Is GLPI right for you?
Best for customizable IT asset and service management in mid-to-large companies.
Choose GLPI if
- You need a flexible, open-source platform with strong IT asset and ticket management.
- Your organization requires integrated project, financial, and configuration management capabilities.
- Your IT team values an intuitive interface with robust reporting and analytics features.
Consider alternatives if
- Your organization lacks dedicated IT support staff or minimal IT infrastructure.
- You require extensive marketplace integrations and advanced out-of-the-box connectors.
What buyers should know before shortlisting GLPI
GLPI stands out as a highly customizable open-source IT asset and support ticket system that has garnered praise for its adaptability to varying needs. Users appreciate its comprehensive ticket management capabilities and integration possibilities.
The platform's intuitive graphical interface and ease of use make handling tasks a breeze, while its reporting features add value to operational efficiency. GLPI's flexibility and availability of plugins enhance its usability and customization options, catering to diverse requirements.
While some users mention occasional dislikes such as limited resource consumption or minor interface issues, the overall consensus portrays GLPI as a top-tier choice for IT asset management and service desk operations. Its free nature and strong community support further solidify its position as a reliable solution for organizations seeking control over their IT resources and efficient ticketing systems.
GLPI pros and cons
- GLPI pros
Highly customizable open-source IT asset management and support ticket system
Intuitive graphical interface with easy handling and reporting features
Comprehensive ticket management and integration capabilities
- GLPI cons
Steep learning curve for newcomers due to feature richness and customization options
Limited selection in the Marketplace restricting advanced functionalities
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Compare GLPI side-by-side with top Service Desk Software alternatives.
What is the pricing of GLPI?
GLPI Pricing Plans
GLPI Community
CMDB
Helpdesk
Financial Management
Project Management
Administration
Show more +
GLPI Network Cloud
Price for 1 IT agent
IT assets unlimited
End users unlimited
Support L.3 unlimited
Community plugins*
Show more +
On-premises Basic
Up to 10 IT agents
Up to 500 IT assets
End users unlimited
Support L.3 unlimited
Community plugins
Show more +
On-premises Standard
Up to 50 IT agents
Up to 5000 IT assets
End users unlimited
Support L.3 unlimited
Community plugins
Show more +
GLPI reviews and ratings
Buyer sentiment
Overall, users praise GLPI for its customization, comprehensive ITSM features, and ease of use, while noting some challenges with complexity and marketplace limitations.
What buyers like
- Customizability
- Ease of use
- Reporting and analytics
Common complaints
- Steep learning curve
- Limited marketplace integrations
What users are saying
MA
Michael A
12/14/23
"GLPI is the best open source ITIL system I ever met."
What do you like best about GLPI? Very customizable open-source IT assets management & support ticket system with a large supporting community. What ...
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JA
Javier A
11/13/23
"Complete and highly integrable ticket management"
What do you like best about GLPI? It is an open source tool that allows you to perform a complete ticket management that can be adjusted to your needs
JA
Javier A
11/13/23
"Complete and highly integrable ticket management"
What do you like best about GLPI? It is an open source tool that allows you to perform a complete ticket management that can be adjusted to your needs
JG
Joseph G
01/10/23
"GLPI excellent platform for IT Asset Management"
What do you like best about GLPI? GLPI is an extraordinary IT asset and IT service management system. One aspect that stands out the most is that it ...
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FF
Francisco F
07/29/22
"The best way to keep track of your tickets."
What do you like best about GLPI? GLPI is a tool that provides an excellent graphical interface, handling is very easy to use and provides reporting ...
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AA
Ahmed A
06/27/22
"Excellent open source for service desk"
What do you like best about GLPI? A complete ITSM solution. Easy to use and customize. An excellent tools for assest management and servce desk opertation
GLPI security and data handling
Key compliance certifications and security features for IT and security teams evaluating GLPI.
Certifications
Security features
Alternatives to GLPI
Why buyers keep looking beyond GLPI
Users may seek alternatives to GLPI due to its complex interface, which can pose a steep learning curve for new users, hindering productivity and efficient ticket management for IT teams.
Organizations requiring seamless integration with other software solutions might find GLPI lacking, as it may not support certain modern applications or services essential for their workflow.
Some users may experience performance issues with GLPI, particularly in larger environments, prompting them to consider more robust alternatives that can handle high volumes of data and user activity without lag.
The need for advanced reporting and analytics features might drive users away from GLPI, as they may find its built-in tools insufficient for their strategic decision-making processes.
Budget constraints can also lead users to explore alternatives, as GLPI's licensing costs or associated expenses may not align with the financial resources available for IT management tools.
GLPI Customers
Airbus
Habitat
Doctolib
la-poste
Comdata
Rent-a-car
Senju
GLPI Support Options
Frequently Asked Questions About GLPI
Common questions buyers ask before choosing GLPI.
GLPI is a strong fit if: You need a flexible, open-source platform with strong IT asset and ticket management.; Your organization requires integrated project, financial, and configuration management capabilities.. Consider alternatives if: Your organization lacks dedicated IT support staff or minimal IT infrastructure.; You require extensive marketplace integrations and advanced out-of-the-box connectors..
Buyers commonly note the following limitations of GLPI: Steep learning curve for newcomers due to feature richness and customization options; Limited selection in the Marketplace restricting advanced functionalities; Occasional lack of proper support for complex configurations.
Some top alternatives to GLPI includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and Scopedesk.
GLPI offers Free Trial, Open-source, Subscription pricing models
The starting price is not disclosed by GLPI. You can visit GLPI pricing page to get the latest pricing.
Ready to try it?
Get started with GLPI
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].