GLPI Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
Airbus
Habitat
Doctolib
la-poste
ComdataTrusted by teams including Airbus
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is GLPI?
GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all sizes, GLPI offers streamlined efficiency, flexibility and control. It is the perfect software to help manage time, resources, and networks.
Pricing
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSingle Sign-On (SSO)
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
GLPI Software Demo
GLPI was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider GLPI
- Use cases
- IT Management, Education, Healthcare
- Team types
- IT Managers, Help Desk Technicians
- Company size
- 50-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose GLPI
Highly customizable open-source IT asset management and support ticket system
Intuitive graphical interface with easy handling and reporting features
Comprehensive ticket management and integration capabilities
Is GLPI right for you?
Best for customizable IT asset and service management in mid-to-large companies.
Choose GLPI if
- You need a flexible, open-source platform with strong IT asset and ticket management.
- Your organization requires integrated project, financial, and configuration management capabilities.
- Your IT team values an intuitive interface with robust reporting and analytics features.
Consider alternatives if
- Your organization lacks dedicated IT support staff or minimal IT infrastructure.
- You require extensive marketplace integrations and advanced out-of-the-box connectors.
What buyers should know before shortlisting GLPI
GLPI is a free, open-source IT asset and support ticket system built for organizations that want direct control over their infrastructure and data. Before shortlisting, verify that your team can manage the learning curve—the interface requires more configuration than commercial alternatives like Jira Service Management, and you'll need either internal IT expertise or budget for implementation support.
Check whether GLPI's plugin ecosystem covers your specific integrations; while it connects to Active Directory, LDAP, and common ticketing workflows, some enterprise systems require custom development. Pricing is zero upfront, but factor in hosting costs (if self-hosted), staff time for setup and ongoing maintenance, and potential plugin licensing if you need advanced features.
In demos, test the reporting module against your actual KPI requirements—some users report that custom reports require SQL knowledge, and the default dashboards may not surface the metrics your leadership needs without configuration.
GLPI pros and cons
- GLPI pros
Highly customizable open-source IT asset management and support ticket system
Intuitive graphical interface with easy handling and reporting features
Comprehensive ticket management and integration capabilities
- GLPI cons
Steep learning curve for newcomers due to feature richness and customization options
Limited selection in the Marketplace restricting advanced functionalities
Ready to try it?
Get started with GLPI
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare GLPI side-by-side with top Service Desk Software alternatives.
What is the pricing of GLPI?
GLPI Pricing Plans
GLPI Community
CMDB
Helpdesk
Financial Management
Project Management
Administration
Show more +
GLPI Network Cloud
Price for 1 IT agent
IT assets unlimited
End users unlimited
Support L.3 unlimited
Community plugins*
Show more +
On-premises Basic
Up to 10 IT agents
Up to 500 IT assets
End users unlimited
Support L.3 unlimited
Community plugins
Show more +
On-premises Standard
Up to 50 IT agents
Up to 5000 IT assets
End users unlimited
Support L.3 unlimited
Community plugins
Show more +
Weighing your options?
Not sure if GLPI fits your budget?
GLPI reviews and ratings
Buyer sentiment
Overall, users praise GLPI for its customization, comprehensive ITSM features, and ease of use, while noting some challenges with complexity and marketplace limitations.
What buyers like
- Customizability
- Ease of use
- Reporting and analytics
Common complaints
- Steep learning curve
- Limited marketplace integrations
Are you using GLPI?
What users are saying
MA
Michael A
12/14/23
"GLPI is the best open source ITIL system I ever met."
What do you like best about GLPI? Very customizable open-source IT assets management & support ticket system with a large supporting community. What ...
Read more
JA
Javier A
11/13/23
"Complete and highly integrable ticket management"
What do you like best about GLPI? It is an open source tool that allows you to perform a complete ticket management that can be adjusted to your needs
JA
Javier A
11/13/23
"Complete and highly integrable ticket management"
What do you like best about GLPI? It is an open source tool that allows you to perform a complete ticket management that can be adjusted to your needs
JG
Joseph G
01/10/23
"GLPI excellent platform for IT Asset Management"
What do you like best about GLPI? GLPI is an extraordinary IT asset and IT service management system. One aspect that stands out the most is that it ...
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FF
Francisco F
07/29/22
"The best way to keep track of your tickets."
What do you like best about GLPI? GLPI is a tool that provides an excellent graphical interface, handling is very easy to use and provides reporting ...
Read more
AA
Ahmed A
06/27/22
"Excellent open source for service desk"
What do you like best about GLPI? A complete ITSM solution. Easy to use and customize. An excellent tools for assest management and servce desk opertation
- See if GLPI fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of GLPI?
Asset management is the practise of keeping track of your assets. Asset management allows you to efficiently manage assets while also extend…
Contract management is the process of overseeing agreements from their inception to their implementation by the designated party and the con…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
GLPI security and data handling
Key compliance certifications and security features for IT and security teams evaluating GLPI.
Certifications
Security features
Alternatives to GLPI
Why buyers keep looking beyond GLPI
Steep learning curve on setup and navigation slows initial deployment for IT teams unfamiliar with open-source ticketing platforms
Limited native integrations with modern SaaS tools — teams needing Slack, Microsoft Teams, or Salesforce connectors often add separate middleware
Performance degrades in environments with 500+ concurrent users or 100k+ ticket backlogs without significant server optimization
Reporting limited to basic ticket counts and SLA metrics — lacks forecasting, trend analysis, and custom dashboard builders that finance and leadership require
Licensing model (free self-hosted vs. paid cloud) creates confusion; organizations with 200+ staff typically find commercial alternatives cheaper than internal hosting costs
GLPI Customers
Airbus
Habitat
Doctolib
la-poste
Comdata
Rent-a-car
Senju
GLPI Support Options
Frequently Asked Questions About GLPI
Common questions buyers ask before choosing GLPI.
GLPI is a Service Desk Software. GLPI offers Asset Management, Ticket Management, Incident Management, Knowledge Base, Self Service Portal and many more functionalities.
GLPI is a strong fit if: You need a flexible, open-source platform with strong IT asset and ticket management.; Your organization requires integrated project, financial, and configuration management capabilities.. Consider alternatives if: Your organization lacks dedicated IT support staff or minimal IT infrastructure.; You require extensive marketplace integrations and advanced out-of-the-box connectors..
Buyers commonly note the following limitations of GLPI: Steep learning curve for newcomers due to feature richness and customization options; Limited selection in the Marketplace restricting advanced functionalities; Occasional lack of proper support for complex configurations.
Some top alternatives to GLPI includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and Scopedesk.
GLPI offers Free Trial, Open-source, Subscription pricing models
The starting price is not disclosed by GLPI. You can visit GLPI pricing page to get the latest pricing.
Ready to try it?
Get started with GLPI
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].