Mint Service Desk Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
Mint Service Desk offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Mint Service Desk?
Mint Service Desk is a cloud based customer service and desktop support software system for managing customer service related tasks like customer, tickets, tasks, time tracking, and calendar. It is a single platform with tools and instant wizards to help and create support desk software solution and save time on daily operations.
Pricing
Mint Service Desk offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Mint Service Desk Software Demo
Mint Service Desk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Mint Service Desk
- Use cases
- IT support teams, Customer service departments, Help desk operations
- Team types
- Support agents, IT administrators
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose Mint Service Desk
Cloud-based platform enabling easy access
Integrated tools like ticketing, time tracking, and calendar
Instant wizards to speed up daily operations
Is Mint Service Desk right for you?
Best for small to medium IT support teams needing simple, integrated cloud service desk.
Choose Mint Service Desk if
- You want a cloud-based platform with easy access and low setup complexity.
- You need integrated tools like ticketing, time tracking, and calendar in one system.
- You prefer instant wizards to streamline daily support operations and save time.
Consider alternatives if
- Your organization requires extensive customization beyond standard service desk features.
- You need an on-premise deployment or highly secure environment not supported by this tool.
What buyers should know before shortlisting Mint Service Desk
Mint Service Desk is a cloud-based solution that simplifies customer service and desktop support tasks. Its user-friendly design and comprehensive task management features make it a solid choice for teams looking to streamline operations.
Mint Service Desk pros and cons
- Mint Service Desk pros
Cloud-based platform enabling easy access
Integrated tools like ticketing, time tracking, and calendar
Instant wizards to speed up daily operations
- Mint Service Desk cons
Lack of detailed pricing information
Limited publicly available user feedback on advanced features
Ready to try it?
Get started with Mint Service Desk
Try the free plan and upgrade when ready.
Still comparing?
See how it stacks up
Compare Mint Service Desk side-by-side with top Service Desk Software alternatives.
What is the pricing of Mint Service Desk?
Mint Service Desk uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Mint Service Desk Pricing Plans
Free MintSD
Agents : Up to 3
Asset Management
Incident Management
API Access
Service Level Management
Show more +
MintSD - 10
Agents : Up to 10
Asset Management
Incident Management
API Access
Service Level Management
Show more +
MintSD - 25
Agents : Up to 25
Asset Management
Incident Management
API Access
Service Level Management
Show more +
MintSD - 50
Agents : Up to 50
Asset Management
Incident Management
API Access
Service Level Management
Show more +
Weighing your options?
Not sure if Mint Service Desk fits your budget?
Mint Service Desk reviews and ratings
Buyer sentiment
Overall positive user sentiment highlighting ease of use and integrated support features.
What buyers like
- Ease of use
- Integrated ticketing and time tracking
- Cloud accessibility
Common complaints
- Pricing transparency
- Limited advanced feature feedback
Are you using Mint Service Desk?
What users are saying
MW
Mariusz W
10/31/23
"Easy to use and implement Service Desk System with good support."
What do you like best about Mint Service Desk? Easy to use and implement system. Quite nice interface with good functionality. Support is very ...
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MW
Mariusz W
10/31/23
"Easy to use and implement Service Desk System with good support."
What do you like best about Mint Service Desk? Easy to use and implement system. Quite nice interface with good functionality. Support is very ...
Read more
AU
Anonymous User
09/16/22
"Best system for complaint management in logistics and food market"
What do you like best about Mint Service Desk? We use MintSD daily as the platform for complaint management and tracking deliveries. I like its ...
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AU
Anonymous User
09/16/22
"Best system for complaint management in logistics and food market"
What do you like best about Mint Service Desk? We use MintSD daily as the platform for complaint management and tracking deliveries. I like its ...
Read more
AW
Andrzej W
07/27/22
"Easy to use, friendly, fast and complete."
What do you like best about Mint Service Desk? Easy to learn and use for beginners and complete for advanced users. Very good and logical for ...
Read more
AW
Andrzej W
07/27/22
"Easy to use, friendly, fast and complete."
What do you like best about Mint Service Desk? Easy to learn and use for beginners and complete for advanced users. Very good and logical for ...
Read more
- See if Mint Service Desk fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Mint Service Desk?
Asset management is the practise of keeping track of your assets. Asset management allows you to efficiently manage assets while also extend…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
A ticketing system is a software tool that enables organizations to efficiently manage and track customer inquiries, complaints, and request…
The time tracking feature is primarily used by businesses that bill customers based on the time it takes to resolve a problem. Staff can qui…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
Mint Service Desk security and data handling
Key compliance certifications and security features for IT and security teams evaluating Mint Service Desk.
Developer & data
Alternatives to Mint Service Desk
Mint Service Desk Support Options
Frequently Asked Questions About Mint Service Desk
Common questions buyers ask before choosing Mint Service Desk.
Mint Service Desk is a Service Desk Software. Mint Service Desk offers Ticket Management, Ticketing System, Asset Management, Time Tracking, Customer Support and many more functionalities.
Mint Service Desk is a strong fit if: You want a cloud-based platform with easy access and low setup complexity.; You need integrated tools like ticketing, time tracking, and calendar in one system.. Consider alternatives if: Your organization requires extensive customization beyond standard service desk features.; You need an on-premise deployment or highly secure environment not supported by this tool..
Buyers commonly note the following limitations of Mint Service Desk: Lack of detailed pricing information; Limited publicly available user feedback on advanced features; Potentially less suited for very large enterprises with complex needs.
Some top alternatives to Mint Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and Richdesk.
Mint Service Desk offers Freemium, Quotation Based pricing models
The starting price is not disclosed by Mint Service Desk. You can visit Mint Service Desk pricing page to get the latest pricing.
Ready to try it?
Get started with Mint Service Desk
Get started with the free plan — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].