TOPdesk Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
TOPdesk offers custom pricing plan
Peterborough
UniDesk
University of Memphis
Aston University
Kramp GroupTrusted by many companies including Peterborough
Overview
Pricing
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is TOPdesk?
TOPdesk helps companies run a more efficient and profitable Help Desk. Support technicians can track the cases they close and learn best practices from others in the organization. Call center agents can see what cases technicians are working on and prioritize tickets to keep the queue moving. Best of all, it's affordable and easy to use! It can automatically assign help desk tickets to technicians when they respond via e-mail or web immediately.
Pricing
TOPdesk offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web-based — no mobile app
Installed - Windows
Installed - Mac
TOPdesk Software Demo
TOPdesk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider TOPdesk
- Use cases
- IT Service Management, Facilities Management, Education
- Team types
- IT Managers, Service Desk Analysts
- Company size
- 50 to 5,000 employees
Why teams choose TOPdesk
Streamlined Incident Management: TOPdesk simplifies the way your team handles incidents, allowing you to respond faster and more effectively. You'll notice a reduction in response times, which means happier end-users and a more efficient IT department.
Enhanced Collaboration: With its intuitive interface, TOPdesk promotes seamless communication among team members. Administrators can easily assign tasks and share updates, ensuring everyone is on the same page—ultimately driving a more cohesive work environment.
Customizable Workflows: You have the flexibility to tailor workflows to meet your organization's unique needs. This adaptability not only enhances user experience but also aligns with your specific operational goals, making it easier for managers to implement changes as needed.
Is TOPdesk right for you?
What buyers should know before shortlisting TOPdesk
TOPdesk is a service desk software that streamlines help desk operations for companies. Its affordability and ease of use make it an attractive option for organizations looking to improve their support processes without breaking the bank.
TOPdesk pros and cons
- TOPdesk pros
Streamlined Incident Management: TOPdesk simplifies the way your team handles incidents, allowing you to respond faster and more effectively. You'll notice a reduction in response times, which means happier end-users and a more efficient IT department.
Enhanced Collaboration: With its intuitive interface, TOPdesk promotes seamless communication among team members. Administrators can easily assign tasks and share updates, ensuring everyone is on the same page—ultimately driving a more cohesive work environment.
Customizable Workflows: You have the flexibility to tailor workflows to meet your organization's unique needs. This adaptability not only enhances user experience but also aligns with your specific operational goals, making it easier for managers to implement changes as needed.
- TOPdesk cons
Customization options may be limited for specific needs.
Basic reporting features may not suffice for larger teams.
Ready to try it?
Get started with TOPdesk
Start your free trial — no credit card required.
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See how it stacks up
Compare TOPdesk side-by-side with top Service Desk Software alternatives.
What is the pricing of TOPdesk?
TOPdesk uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
TOPdesk Pricing Plans
Essential
Incident Management
Asset Management
Self-service Portal
Dashboard & Reporting
Knowledge Base
Show more +
Engaged
Includes the features of Essential plan, plus
Change Management
Contract and SLA Management
Survey Module
Operations Management
Show more +
Excellent
Includes the features of Engaged plan, plus
Project Management
Webshop
24/5 support
Annual health check
Show more +
TOPdesk reviews and ratings
Buyer sentiment
Buyer sentiment is cautious across 1 reviews, with several recurring concerns in feedback.
What buyers like
- Efficient ticket tracking
- Affordable pricing
- Easy to use
Common complaints
- Limited customization options
- Basic reporting features
- No mobile app
What users are saying
L
Lewis
06/27/20
One of those annoying sites which isn't…
One of those annoying sites which isn't upfront about it's costs. Not even a "starts from" or an estimate slider. That's a big red flag that it'll be ...
Read more
TOPdesk security and data handling
Key compliance certifications and security features for IT and security teams evaluating TOPdesk.
Certifications
Developer & data
Alternatives to TOPdesk
Why buyers keep looking beyond TOPdesk
Users may seek alternatives to TOPdesk due to its complex interface, which can lead to a steep learning curve for new team members, hindering productivity and user adoption.
Organizations with specific industry needs might find that TOPdesk lacks tailored features, prompting them to explore solutions that better align with their unique operational requirements.
Budget constraints can drive users to consider more cost-effective options, especially if they find that TOPdesk's pricing does not justify the value received compared to other available tools.
Some teams may require more robust integration capabilities with existing systems and applications, leading them to alternative platforms that offer seamless compatibility and enhanced workflow efficiency.
Users might look for alternatives if they desire more customizable reporting and analytics features, as they need deeper insights into their service management performance that TOPdesk may not fully provide.
TOPdesk Customers
Peterborough
UniDesk
University of Memphis
Aston University
Kramp Group
Sword IT Solutions
TOPdesk Support Options
Frequently Asked Questions About TOPdesk
Common questions buyers ask before choosing TOPdesk.
Buyers commonly note the following limitations of TOPdesk: Customization options may be limited for specific needs.; Basic reporting features may not suffice for larger teams.; No mobile application for remote access..
Some top alternatives to TOPdesk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and Help Desk Premier.
TOPdesk offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by TOPdesk. You can visit TOPdesk pricing page to get the latest pricing.
Ready to try it?
Get started with TOPdesk
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].