Tikit Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $90 / Month when Billed Yearly
Overview
Pricing
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Tikit?
Tikit is the perfect tool for Teams and employees to enjoy a seamless support experience. Built to reduce ticket capacity, quickly respond to customer enquiries and automate workflows. With Tikit, benefit from the AI-powered ticket deflection, email and Teams chat ticket creation, efficient reporting and Power BI integration. Quicker, easier and more effective ticketing is now possible.
Pricing
Starts from $90 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Tikit Software Demo
Tikit was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Tikit
- Use cases
- Martech, Revtech, Fintech
- Team types
- Sales Managers, Account Executives
- Company size
- 50-500 employees, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Tikit
AI-powered ticket deflection reducing ticket volume
Integration with email and Teams chat for easy ticket creation
Power BI integration for efficient reporting
Is Tikit right for you?
Best for medium businesses needing AI-driven, Teams-integrated service desk solutions.
Choose Tikit if
- You want to reduce ticket volume using AI-powered ticket deflection.
- Your team relies heavily on Microsoft Teams and email for communication.
- You need robust reporting with Power BI integration for data insights.
Consider alternatives if
- Your organization has fewer than 50 employees and requires a very simple ticketing tool.
- You need highly specialized or industry-specific ITSM features not supported by Tikit.
What buyers should know before shortlisting Tikit
Tikit is designed to streamline support processes with AI-driven features that enhance efficiency. Its integration with Teams and focus on automation makes it a valuable tool for teams looking to improve their support experience.
Tikit pros and cons
- Tikit pros
AI-powered ticket deflection reducing ticket volume
Integration with email and Teams chat for easy ticket creation
Power BI integration for efficient reporting
- Tikit cons
No publicly available starting price, which may complicate budgeting
Potential learning curve due to customizable workflows
Ready to try it?
Get started with Tikit
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Tikit side-by-side with top Service Desk Software alternatives.
What is the pricing of Tikit?
Tikit Pricing Plans
Microsoft Teams Ticketing
Unlimited Users & Agents
Ticket Creation from Teams Chat
Ticket Creation from Email
AI Powered Ticket Deflection
Custom Statuses and Categories
Show more +
Microsoft 365 Service Desk
Everything in Teams Ticketing Plus,
Advanced Automations
Full API Access
Intune Connector
Power Automate Connector
Show more +
Tikit reviews and ratings
Buyer sentiment
Buyers generally appreciate Tikit's ease of use, AI-driven ticket management, and integration capabilities, though some note pricing opacity and customization complexity.
What buyers like
- Ease of use
- AI-powered ticket deflection
- Integration with Microsoft Teams and Power BI
Common complaints
- Pricing transparency
- Workflow customization complexity
What users are saying
AU
Anonymous User
08/05/22
"Tikit review"
What do you like best about Tikit? That it's streamed lined from Microsoftware. Makes it easy to stay on top of things when everything is ...
Read more
Tikit security and data handling
Key compliance certifications and security features for IT and security teams evaluating Tikit.
Developer & data
Alternatives to Tikit
Why buyers keep looking beyond Tikit
Users may seek alternatives to Tikit if they prioritize enhanced privacy features, as some platforms offer more robust data protection and user control over information shared.
Those looking for a more customizable experience might explore alternatives that allow greater personalization in interface and functionality, catering to specific user preferences.
Users dissatisfied with Tikit's community engagement or content moderation may turn to other platforms that emphasize healthier interaction and better support for niche interests.
Some users may prefer alternative solutions with unique features like integrated productivity tools or multi-platform support, which can enhance overall usability and convenience in their daily activities.
Tikit Support Options
Frequently Asked Questions About Tikit
Common questions buyers ask before choosing Tikit.
Tikit is a strong fit if: You want to reduce ticket volume using AI-powered ticket deflection.; Your team relies heavily on Microsoft Teams and email for communication.. Consider alternatives if: Your organization has fewer than 50 employees and requires a very simple ticketing tool.; You need highly specialized or industry-specific ITSM features not supported by Tikit..
Buyers commonly note the following limitations of Tikit: No publicly available starting price, which may complicate budgeting; Potential learning curve due to customizable workflows; Limited information on advanced ITSM features compared to enterprise-focused tools.
Some top alternatives to Tikit includes Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Zoho Desk and Scopedesk.
Tikit offers Free Trial, Subscription pricing models
The starting price of Tikit is $90/Month when Billed Yearly
Ready to try it?
Get started with Tikit
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].