Tikit Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $90 / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Tikit?
Tikit is the perfect tool for Teams and employees to enjoy a seamless support experience. Built to reduce ticket capacity, quickly respond to customer enquiries and automate workflows. With Tikit, benefit from the AI-powered ticket deflection, email and Teams chat ticket creation, efficient reporting and Power BI integration. Quicker, easier and more effective ticketing is now possible.
Pricing
Starts from $90 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Tikit Software Demo
Tikit was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Tikit
- Use cases
- Martech, Revtech, Fintech
- Team types
- Sales Managers, Account Executives
- Company size
- 50-500 employees, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Tikit
AI-powered ticket deflection reducing ticket volume
Integration with email and Teams chat for easy ticket creation
Power BI integration for efficient reporting
Is Tikit right for you?
Best for medium businesses needing AI-driven, Teams-integrated service desk solutions.
Choose Tikit if
- You want to reduce ticket volume using AI-powered ticket deflection.
- Your team relies heavily on Microsoft Teams and email for communication.
- You need robust reporting with Power BI integration for data insights.
Consider alternatives if
- Your organization has fewer than 50 employees and requires a very simple ticketing tool.
- You need highly specialized or industry-specific ITSM features not supported by Tikit.
What buyers should know before shortlisting Tikit
Tikit is designed to streamline support processes with AI-driven features that enhance efficiency. Its integration with Teams and focus on automation makes it a valuable tool for teams looking to improve their support experience.
Tikit pros and cons
- Tikit pros
AI-powered ticket deflection reducing ticket volume
Integration with email and Teams chat for easy ticket creation
Power BI integration for efficient reporting
- Tikit cons
No publicly available starting price, which may complicate budgeting
Potential learning curve due to customizable workflows
Ready to try it?
Get started with Tikit
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Tikit side-by-side with top Service Desk Software alternatives.
What is the pricing of Tikit?
Tikit Pricing Plans
Microsoft Teams Ticketing
Unlimited Users & Agents
Ticket Creation from Teams Chat
Ticket Creation from Email
AI Powered Ticket Deflection
Custom Statuses and Categories
Show more +
Microsoft 365 Service Desk
Everything in Teams Ticketing Plus,
Advanced Automations
Full API Access
Intune Connector
Power Automate Connector
Show more +
Weighing your options?
Not sure if Tikit fits your budget?
Tikit reviews and ratings
Buyer sentiment
Buyers generally appreciate Tikit's ease of use, AI-driven ticket management, and integration capabilities, though some note pricing opacity and customization complexity.
What buyers like
- Ease of use
- AI-powered ticket deflection
- Integration with Microsoft Teams and Power BI
Common complaints
- Pricing transparency
- Workflow customization complexity
Are you using Tikit?
What users are saying
AU
Anonymous User
08/05/22
"Tikit review"
What do you like best about Tikit? That it's streamed lined from Microsoftware. Makes it easy to stay on top of things when everything is ...
Read more
- See if Tikit fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of Tikit?
Artificial Intelligence (AI) refers to the simulation of human intelligence by machines, enabling them to perform tasks that typically requi…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
A ticketing system is a software tool that enables organizations to efficiently manage and track customer inquiries, complaints, and request…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
Tikit security and data handling
Key compliance certifications and security features for IT and security teams evaluating Tikit.
Developer & data
Alternatives to Tikit
Why buyers keep looking beyond Tikit
Lacks advanced privacy controls — teams prioritizing data encryption and granular permission settings typically switch to platforms like Signal or Telegram
Missing customization options for UI and workflows — users needing branded interfaces or role-specific dashboards explore alternatives
Moderation tools are basic — communities managing sensitive discussions or niche groups often migrate to platforms with stronger spam filters and member verification
No native productivity integrations — users wanting built-in task management, calendar sync, or file storage typically add separate tools like Slack or Notion
Tikit Support Options
Frequently Asked Questions About Tikit
Common questions buyers ask before choosing Tikit.
Tikit is a Service Desk Software. Tikit offers Ticketing System, Ticket Management, Workflow Management, Artificial Intelligence, Reports and many more functionalities.
Tikit is a strong fit if: You want to reduce ticket volume using AI-powered ticket deflection.; Your team relies heavily on Microsoft Teams and email for communication.. Consider alternatives if: Your organization has fewer than 50 employees and requires a very simple ticketing tool.; You need highly specialized or industry-specific ITSM features not supported by Tikit..
Buyers commonly note the following limitations of Tikit: No publicly available starting price, which may complicate budgeting; Potential learning curve due to customizable workflows; Limited information on advanced ITSM features compared to enterprise-focused tools.
Some top alternatives to Tikit includes Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Zoho Desk and Scopedesk.
Tikit offers Free Trial, Subscription pricing models
The starting price of Tikit is $90/Month when Billed Yearly
Ready to try it?
Get started with Tikit
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].