Centreon Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPRCentreon offers custom pricing plan
Accor Hotels
Airbus
Total
Lacoste
Air FranceTrusted by teams including Accor Hotels
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Centreon?
Centreon is a comprehensive, proactive monitoring solution with powerful insights into complexities of IT structures, both local and in the cloud. This system helps companies make business decisions with confidence, reducing risk and eliminating blind spots. It also provides seamless integration between investments for business growth objectives and efficient IT operations. Significant metrics such as top-down access and business-oriented service maps are included. The software is made to be compatible with artificial intelligence and operations (AIOPs), flexible and open for scalability
Pricing
Centreon offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Centreon Software Demo
Centreon was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Centreon
- Use cases
- IT services, Telecommunications, Finance
- Team types
- IT Managers, Network Administrators
- Company size
- 50-500 employees, 501-5,000 employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Centreon
Accurate real-time device monitoring with effective alerting via GUI and email
Comprehensive infrastructure coverage including support for cloud and AIOps technologies
Customizable dashboards enabling tailored visualization of critical metrics
Is Centreon right for you?
Best for IT teams needing accurate, real-time infrastructure monitoring and alerting.
Choose Centreon if
- You require comprehensive monitoring across local and cloud IT infrastructures.
- Your team needs customizable dashboards for tailored visualization of critical metrics.
- You want proactive alerting via GUI and email to quickly address IT issues.
Consider alternatives if
- Your organization lacks dedicated IT expertise to manage a complex monitoring tool.
- You depend heavily on extensive third-party app integrations and marketplace connectors.
What buyers should know before shortlisting Centreon
Centreon is a network monitoring platform built for IT teams managing on-premises and hybrid infrastructure. It tracks device status in real-time, sends alerts via GUI and email, and supports monitoring across multiple devices from a single dashboard.
Before shortlisting, verify that your team can handle the initial setup—Centreon requires hands-on configuration during deployment, which takes longer than some competitors. Check whether your infrastructure includes the specific device types Centreon monitors (servers, network equipment, applications) and confirm API compatibility with your existing tools.
The platform includes AIOps capabilities for anomaly detection and supports cloud infrastructure monitoring alongside traditional on-premises systems. Its alert routing and escalation rules let you direct notifications to specific teams based on severity and device type.
During a demo, ask about setup timelines for your specific environment—configuration complexity varies significantly depending on the number of devices and custom monitoring rules you need. Pricing is based on the number of monitored objects (devices, services, metrics), not per-user seats.
Request a detailed quote that accounts for your full infrastructure scope, including future growth. Centreon's support SLAs are contractual, so clarify response times for your service tier before purchase.
If your team lacks Linux system administration experience, factor in either training time or professional services costs for initial deployment and customization.
Centreon pros and cons
- Centreon pros
Accurate real-time device monitoring with effective alerting via GUI and email
Comprehensive infrastructure coverage including support for cloud and AIOps technologies
Customizable dashboards enabling tailored visualization of critical metrics
- Centreon cons
Steep learning curve for beginners due to feature complexity
Limited marketplace apps and connectors restricting advanced integrations
Ready to try it?
Get started with Centreon
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Centreon side-by-side with top Service Desk Software alternatives.
What is the pricing of Centreon?
Centreon uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Centreon Pricing Plans
Open Source
Support Plan : Community
All-in-One Virtual Appliance
Role-Based Access Control
Scalable & HA
Distributed Monitoring & Operations
Show more +
IT Edition
Pricing Model : Subscription
Support Plan : Platinum
All-in-One Virtual Appliance
Role-Based Access Control
Scalable & HA
Show more +
Business Edition
Pricing Model : Subscription
Support Plan : Platinum
All-in-One Virtual Appliance
Role-Based Access Control
Scalable & HA
Show more +
Enterprise
Pricing Model : Pay-per-Use
Support Plan : MCO
All-in-One Virtual Appliance
Role-Based Access Control
Scalable & HA
Show more +
Weighing your options?
Not sure if Centreon fits your budget?
Centreon reviews and ratings
Buyer sentiment
Users highly value Centreon’s accurate real-time monitoring and alerting capabilities, though some find the complexity challenging and desire more integrations.
What buyers like
- Accuracy of monitoring
- Alert system effectiveness
- Customizable dashboards
Common complaints
- Steep learning curve
- Limited marketplace integrations
Are you using Centreon?
What users are saying
JG
Jaime G
10/18/22
"Centreon - an emerging monitoring tool"
What do you like best about Centreon? Accurately monitor devices when it goes up or down. The alert system is remarkable not only via GUI but also ...
Read more
RG
Rohan G
06/17/21
"Centreon Network Monitoring tool"
What do you like best about Centreon? Centreon is a very good monitoring tool. It covers all infrastructure-related issues and now also covers new ...
Read more
OD
Omkar d
07/07/20
"Centreon infrastructure monitoring tool"
What do you like best about Centreon? In centreon will can monitor our network and store client details. We can he possibility to monitor service with ...
Read more
AU
Anonymous User
01/12/20
"best and useful network monitoring tool."
What do you like best about Centreon? This tool is widely used in every IT and Network industries to monitor their networks.In every ISP company they ...
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AU
Anonymous User
11/26/19
"Best Monitoring tool in IT industry."
What do you like best about Centreon? I am been working in IT industry since 2 years. We are using Centreon 2.4.1 as a monitoring tool to monitor our ...
Read more
AU
Anonymous User
11/26/19
"Best monitoring tool in IT sector"
What do you like best about Centreon? I am been working in IT industry since 2 years. We are using Centreon 2.4.1 as a monitoring tool to monitor our ...
Read more
- See if Centreon fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Centreon?
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The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
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Centreon security and data handling
Key compliance certifications and security features for IT and security teams evaluating Centreon.
Certifications
Developer & data
Alternatives to Centreon
Why buyers keep looking beyond Centreon
Users may seek alternatives to Centreon if they require more intuitive user interfaces or simplified navigation, as some find Centreon's interface complex and challenging for new users to grasp quickly.
Organizations with specific compliance or regulatory needs might explore alternatives that offer enhanced reporting capabilities or better integration with existing systems to meet their unique requirements.
Businesses experiencing scalability issues may consider other solutions that can efficiently handle increased monitoring demands without compromising performance, particularly as their IT environments grow.
Some users might look for cost-effective options if they find Centreon's pricing structure to be higher than expected, especially when budget constraints are a priority for their organization.
Centreon Customers
Accor Hotels
Airbus
Total
Lacoste
Air France
Ministere De La Justice
Mondadori
Action Against Hunger
AFP
Air Liquide
Centreon Support Options
Frequently Asked Questions About Centreon
Common questions buyers ask before choosing Centreon.
Centreon is a Service Desk Software. Centreon offers Dashboard, Reports, Incident Management, Asset Management and many more functionalities.
Centreon is a strong fit if: You require comprehensive monitoring across local and cloud IT infrastructures.; Your team needs customizable dashboards for tailored visualization of critical metrics.. Consider alternatives if: Your organization lacks dedicated IT expertise to manage a complex monitoring tool.; You depend heavily on extensive third-party app integrations and marketplace connectors..
Buyers commonly note the following limitations of Centreon: Steep learning curve for beginners due to feature complexity; Limited marketplace apps and connectors restricting advanced integrations; Pricing details are not publicly available, requiring sales engagement.
Some top alternatives to Centreon includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and Checkmk.
Centreon offers Free Trial, Freemium, Open-source, Quotation Based pricing models
The starting price is not disclosed by Centreon. You can visit Centreon pricing page to get the latest pricing.
Ready to try it?
Get started with Centreon
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].