Back Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2Back offers custom pricing plan
SoundCloud
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MarleyspoonTrusted by teams including SoundCloud
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Back?
Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain knowledge so user can deliver world-class support. It is an effective help desk software for small to medium business, that provides simple yet powerful tools.
Pricing
Back offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
Back Screenshots
Back was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Back
- Use cases
- Customer support teams, IT help desks, Small to medium business service desks
- Team types
- Support agents, IT support teams
- Company size
- 11-200 employees, 201-1000 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose Back
Integration with existing tools to reduce email overload
Automation of repetitive support tasks
Knowledge retention for consistent support delivery
Is Back right for you?
Best for SMBs seeking simple, automated service desk with email integration.
Choose Back if
- You want to reduce support email overload through automation.
- Your team uses existing tools that need seamless integration.
- You need a low-complexity help desk for 11-1000 employee businesses.
Consider alternatives if
- You require advanced customization and enterprise-grade features.
- You need in-depth analytics and reporting capabilities.
What buyers should know before shortlisting Back
Back is a service desk software designed for small to medium businesses, focusing on automating support tasks and integrating with existing tools. Its user-friendly interface and knowledge retention capabilities make it a solid choice for teams looking to streamline their support processes.
Back pros and cons
- Back pros
Integration with existing tools to reduce email overload
Automation of repetitive support tasks
Knowledge retention for consistent support delivery
- Back cons
Limited publicly available pricing information
Small number of user reviews indicating limited market presence
Ready to try it?
Get started with Back
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Back side-by-side with top Service Desk Software alternatives.
What is the pricing of Back?
Back uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Back Pricing Plans
Startup
Expert seats : Up to 10
Teams : Unlimited
Automated events : Unlimited
Requests : Unlimited
No-code workflows : Pre-built
Show more +
Growth
Expert seats : Flexible
Teams : Unlimited
Automated events : Unlimited
Requests : Unlimited
No-code workflows : Pre-built + custom
Show more +
Enterprise
Expert seats : Flexible
Teams : Unlimited
Automated events : Unlimited
Requests : Unlimited
No-code workflows : Pre-built + custom
Show more +
Weighing your options?
Not sure if Back fits your budget?
Back reviews and ratings
Buyer sentiment
Limited reviews but highly positive feedback from early users.
What buyers like
- Ease of use
- Effective email integration
- Automation capabilities
Common complaints
- Lack of detailed pricing information
- Limited user feedback
Are you using Back?
What users are saying
SZ
Saman Z
08/25/20
"My experience summary with Back"
What do you like best about BackHQ? Its efficiency is very high It has very high speed UI is amazing and simple It can be used on different ...
Read more
JZ
Janis Z
05/21/20
"The ease of use is simply brilliant!"
What do you like best about BackHQ? It took us less than 30 minutes to set-up Back and customize it to our needs, thereby significantly reducing our ...
Read more
- See if Back fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Back?
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
Back security and data handling
Key compliance certifications and security features for IT and security teams evaluating Back.
Certifications
Security features
Developer & data
Alternatives to Back
Back Customers
SoundCloud
Netlify
Statista
Personio
Marleyspoon
Back Support Options
Frequently Asked Questions About Back
Common questions buyers ask before choosing Back.
Back is a Service Desk Software. Back offers Ticket Management, Knowledge Base, Customer Support, Workflow Management, Self Service Portal and many more functionalities.
Back is a strong fit if: You want to reduce support email overload through automation.; Your team uses existing tools that need seamless integration.. Consider alternatives if: You require advanced customization and enterprise-grade features.; You need in-depth analytics and reporting capabilities..
Buyers commonly note the following limitations of Back: Limited publicly available pricing information; Small number of user reviews indicating limited market presence; Potential lack of advanced features for enterprise needs.
Some top alternatives to Back includes Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Halo Service Desk and Scopedesk.
Back offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by Back. You can visit Back pricing page to get the latest pricing.
Ready to try it?
Get started with Back
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].