Vivantio Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $42 / User / Month
YODEL
West Ham United
Southern Housing Group
TriangleTrusted by teams including YODEL
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Vivantio?
Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and non-technical staff. Its configurable dashboards and reporting give IT managers real-time visibility into SLA compliance and team workload. The interface is accessible enough for end users to submit and track their own requests without training.
Pricing
Starts from $42 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSSO & MFA supported
Data residency:Global
Vivantio Software Demo
Vivantio was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Vivantio
- Team types
- Large Enterprises, Medium Business
Why teams choose Vivantio
Intuitive interface makes it easy for all users.
Comprehensive reporting aids in decision-making.
Scalable to accommodate growing IT teams.
Is Vivantio right for you?
What buyers should know before shortlisting Vivantio
Vivantio is a versatile service desk software that caters to all IT processes with an intuitive interface. Its comprehensive reporting and customizable dashboards empower organizations to make informed decisions quickly.
Vivantio pros and cons
- Vivantio pros
Intuitive interface makes it easy for all users.
Comprehensive reporting aids in decision-making.
Scalable to accommodate growing IT teams.
- Vivantio cons
Limited third-party integrations may hinder flexibility.
New users might find the interface overwhelming.
Ready to try it?
Get started with Vivantio
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Vivantio side-by-side with top Service Desk Software alternatives.
What is the pricing of Vivantio?
Vivantio Pricing Plans
VALUE
$42
/User/Month
Simple, easy configuration
Intuitive interface
Simple SLAs
Be up and running in just a few hours
Create an elevated customer experience
Show more +
VITAL
$52
/User/Month
Manage multiple tickets
Support for ITIL processes
Multiple SLAs
Track and monitor KPIs
Codeless setup
Show more +
VELOCITY
$82
/User/Month
Create unlimited ticket types
Full control over ticket configuration
Per customer SLAs
Realtime statistics and data analysis
Full business rules engine
Show more +
VISIONARY
$142
/User/Month
Gain visibility of all service operations
Unify your corporate approach to service
Continued promotion of core services
Data Warehousing
Bespoke managed customer service
Show more +
Weighing your options?
Not sure if Vivantio fits your budget?
Vivantio reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 282 reviews, with strong overall satisfaction.
What buyers like
- User-friendly interface
- Supports all IT processes
- Built-in reporting system
Common complaints
- Limited integrations with third-party tools
- Can be overwhelming for new users
- Basic features may lack depth
Are you using Vivantio?
What users are saying
KS
Khalid S
11/13/23
"I working as a IT support specialist, I use Vivantio to open tickets."
What do you like best about Vivantio? The Flex view so easy and clear in everything. What do you dislike about Vivantio?
KS
Khalid S
11/13/23
"I working as a IT support specialist, I use Vivantio to open tickets."
What do you like best about Vivantio? The Flex view so easy and clear in everything. What do you dislike about Vivantio?
AU
Anonymous User
11/09/23
"Pretty great value, ideal for smaller companies"
What do you like best about Vivantio? They are a good balance when it comes to the cost-to-benefit ratio. We use it across many business and IT teams ...
Read more
QG
Quemuel G
10/04/23
"Review of experience in using Vivantio"
What do you like best about Vivantio? We use ivantio ticketing system integrated in our company IT support almost everyday and it is easy to use and ...
Read more
EY
Elmer Y
09/11/23
"Vivanto Review"
What do you like best about Vivantio? it is friendly user and easy to access and beginners friendly this will help you provide data to track issues ...
Read more
LW
Lee W
09/05/23
"Best Service Ticketing System I Have Ever Used!"
What do you like best about Vivantio? First of all, it is very intuitive. I needed to get up to speed very quickly and it was very easy to learn. It ...
Read more
- See if Vivantio fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Vivantio?
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
Vivantio security and data handling
Key compliance certifications and security features for IT and security teams evaluating Vivantio.
Certifications
Security features
Developer & data
Alternatives to Vivantio
Vivantio Customers
YODEL
West Ham United
Southern Housing Group
Triangle
Vivantio Support Options
Frequently Asked Questions About Vivantio
Common questions buyers ask before choosing Vivantio.
Vivantio is a Service Desk Software. Vivantio offers Incident Management, Ticket Management, Self Service Portal, Workflow Management, Dashboard and many more functionalities.
Buyers commonly note the following limitations of Vivantio: Limited third-party integrations may hinder flexibility.; New users might find the interface overwhelming.; Basic features may not meet advanced needs..
Some top alternatives to Vivantio includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and Scopedesk.
Vivantio offers Free Trial, Subscription pricing models
The starting price of Vivantio is $42/User/Month
Ready to try it?
Get started with Vivantio
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].