Streamline your support process with ease.
Starts from $19/User/Month when Billed Yearly
Overview
Pricing
Alternatives
Ratings
Media
Customers
Support
FAQs
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing solution. Freshservice supports email, web, social media, forums and third party issue tracking systems.
Starts from $19/User/Month when Billed Yearly
Free Trial available
Freelancers
Large Enterprises
Medium Business
Small Business
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
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Freshservice was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Free Trial
Yes, It's available
Freshservice Pricing
Starts from $19/User/Month when Billed Yearly
Pricing Model
Free trial
Paid Plans (Subscription )
Pricing Plans
Starter
Incident Management
Knowledge Base
Self Service Portal
SLA Management
Workflow Automator
Show more +
Growth
Includes features of Starter plan, plus
Service Catalog
Asset Management
Purchase Order Management
Employee Onboarding
Show more +
Pro
Includes features of Growth plan, plus
Problem Management
Change Management
Release Management
Project Management
Show more +
Enterprise
Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA)
Freddy Agent Assist (BETA)
Sandbox
Audit Logs
20,000 Orchestration transactions/mo/account
Screenshots of the Freshservice Pricing Page
Disclaimer: Pricing information for Freshservice is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
User Review
NE
Naeem Ejaz
11/15/24
good addition of freddy ai.
Date of experience: November 15, 2024
DZ
Darius Zelvys
11/14/24
Great
Great. Simply great.
MM
Michele Mangiaterra
11/14/24
Freshservice is a great ITSM
Freshservice is a great tool for your company, to manage internal issues and deliver internal services or give support to your customers. You can ...
Read more
GE
Gordon English
11/13/24
Great agent!
agent took the time to solve the issue instead of just sending instructions
vroom
Cordant
Addison Lee
M and C Saatchi
Unidays
AUTO1 Group
Grant Broadcasters
Judson University
Aramex
Swinerton Builders
Contact
+1 (866) 832-3090
Customer Service
24/7 (Live rep)
Business Hours
Online
Location
San Mateo, California
Stuck on something? We're here to help with all the questions and answers in one place.
Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk and Scopedesk.
Yes, Freshservice provides API.
Yes, Freshservice provides a mobile app.
Freshservice is located in San Mateo, California
Freshservice offers Free Trial, Subscription pricing models
The starting price of Freshservice is $19/User/Month when Billed Yearly
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
