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Micro Focus Service Manager - Service Desk Software

Micro Focus Service Manager

Empowering IT to deliver exceptional service.

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Micro Focus Service Manager offers custom pricing plan

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What is Micro Focus Service Manager?

The Micro Focus Service Manager helps to run a more efficient and financially stable IT Service Desk, featuring live behaviors, analytics, automation and in-built ITSM capabilities. It helps to delight customers by delivering consistent, high performance service. Service Manager provides a single pane of glass for IT and the business to deliver on-demand access to customer information and ongoing collaboration between business teams and IT.

Pricing

  • Micro Focus Service Manager offers custom pricing plan

  • Free Trial available

Customer Type

  • Large Enterprises

  • Medium Business

  • Small Business

Platform Type

  • SaaS/Web/Cloud

Micro Focus Service Manager software demo

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Micro Focus Service Manager was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Micro Focus Service Manager is best suited for

  • employee count

    Employee count: 500 to 10,000 employees

  • industries

    Industries: IT Services, Telecommunications, Healthcare, Financial Services, and Consulting

  • Job titles

    Job Titles: IT Managers, Service Desk Analysts, Incident Managers, Change Managers, and Service Delivery Managers

Benefits of using Micro Focus Service Manager

  • Streamlined Incident Management: With Micro Focus Service Manager, your team can efficiently track and resolve incidents in real-time, reducing downtime and improving service delivery. This means you’ll spend less time on disruptions and more on strategic initiatives.

  • Enhanced Collaboration: The platform fosters teamwork across departments by providing a centralized hub for communication. You'll notice improved information flow, which helps in aligning IT services with business goals seamlessly.

  • Automated Workflows: By automating routine tasks and processes, Micro Focus Service Manager allows your staff to focus on high-value activities. You’ll find that this not only boosts productivity but also enhances employee satisfaction as they can engage in more meaningful work.

Micro Focus Service Manager Pricing

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Free Trial

  • Yes, It's available

Micro Focus Service Manager Pricing

  • Micro Focus Service Manager offers custom pricing plan

Pricing Model

  • Free trial

  • Paid Plans (Quotation Based )

Claim a Free Trial

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Why users might consider alternative to Micro Focus Service Manager?

  • Users may seek alternatives to Micro Focus Service Manager due to its complexity, which can lead to extended training periods and a steep learning curve for new team members, hindering quick adoption.

  • Organizations looking for more cost-effective solutions might consider alternatives that offer similar functionalities at a lower price point, especially if budget constraints are a significant concern.

  • Businesses may find that the integration capabilities of Micro Focus Service Manager do not meet their specific needs, prompting them to explore options that provide better compatibility with existing tools and systems.

  • Users seeking enhanced user experience and modern interfaces might look for alternatives that prioritize intuitive design, making it easier for staff to navigate and utilize the software effectively.

  • Companies may require faster implementation timelines or more flexible deployment options than Micro Focus Service Manager offers, leading them to evaluate alternatives that can be rolled out quickly and efficiently.

Micro Focus Service Manager Reviews & Ratings

Rating Distribution

Excellent

(4)

Very Good

(1)

Good

(0)

Poor

(0)

Terible

(0)

User Review

KP

Kaushil P

12/11/23

5 out of 5

"Micro Focus Service Manager Review"

What do you like best about OpenText Service Manager? The best thing about micro focus service manager is its ease of use, i have been using it for ...

Read more

CK

Chethan K

05/26/22

5 out of 5

"Best tool for ticketing system"

What do you like best about OpenText Service Manager? Microfocus service manager UI is just awesome and easy to use, The UI is easy to understand and ...

Read more

AU

Anonymous User

04/12/22

5 out of 5

"Great tool"

What do you like best about OpenText Service Manager? The tool providea good monitoring for database. Its very simple and easy to use What do you ...

Read more

RK

Raghu K

01/29/22

4.5 out of 5

"Senior Manager"

What do you like best about OpenText Service Manager? GUI and features which matches infra dom What do you dislike about OpenText Service ...

Read more

Micro Focus Service Manager Support

Customer Service

Online

Location

Newbury, England

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Some top alternatives to Micro Focus Service Manager includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager and Milldesk.

Yes, Micro Focus Service Manager provides API.

No, Micro Focus Service Manager doesn't provide mobile app.

Micro Focus Service Manager is located in Newbury, England

Micro Focus Service Manager offers Free Trial, Quotation Based pricing models

We don't have information regarding integrations of the Micro Focus Service Manager as of now.

The starting price is not disclosed by Micro Focus Service Manager. You can visit Micro Focus Service Manager pricing page to get the latest pricing.

This software is researched and edited by

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.