Web+Center Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Starts from $400 / License Key
Overview
Pricing
Buyer feedback
Alternatives
Support
FAQ
Blogs
What is Web+Center?
Web+Center provides an open-source, web-based help desk platform specifically designed to run on any device, including laptops, Macs, tablets, and mobile phones. With access to 100% of the source code, organizations can customize their experience to suit their unique business needs, such as IT help desk, customer support, and asset tracking. Best of all, Web+Center offers a free version that supports up to two technicians and never expires, making it the ideal cost-effective
Pricing
Starts from $400 / License Key
Best For
Suited for solo users, small teams, SMBs, and enterprise
Web+Center was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Web+Center
- Use cases
- IT help desk, Customer support, Asset tracking
- Team types
- IT support teams, Help desk technicians
- Company size
- 50-500 employees, Medium to large enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Web+Center
Full source code access enabling deep customization
Cross-platform compatibility including mobile and tablets
Stable and reliable performance with LDAP integration
Is Web+Center right for you?
Best for customizable, cross-platform IT help desk and asset tracking.
Choose Web+Center if
- You need full source code access for deep customization.
- Your team requires a stable, reliable platform with LDAP integration.
- You want a flexible, web-based help desk usable on any device.
Consider alternatives if
- You prioritize a modern, visually appealing user interface.
- You need extensive built-in reporting and turnkey setup.
What buyers should know before shortlisting Web+Center
Web+Center is a robust and reliable web-based application praised by users for its flexibility and ease of use. Users appreciate its seamless customization options, allowing for tailored solutions without extensive coding knowledge.
The software's compatibility with various platforms and LDAP integration streamline operations for IT departments. The standout feature of Web+Center is its stability and flawless performance, delivering value for its price point.
Despite some dated web appearances and the need for deeper report functionalities, these drawbacks are easily managed through customization and data exporting. Users commend the excellent customer support provided by ISS, ensuring swift resolutions and attentive guidance.
Overall, Web+Center excels in simplifying issue tracking, asset management, and communication within organizations. Its user-friendly interface and integration capabilities make it a valuable asset for small to mid-sized businesses seeking efficient helpdesk and ticketing solutions.
Web+Center pros and cons
- Web+Center pros
Full source code access enabling deep customization
Cross-platform compatibility including mobile and tablets
Stable and reliable performance with LDAP integration
- Web+Center cons
Dated web interface appearance
Limited built-in reporting capabilities
Ready to try it?
Get started with Web+Center
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Web+Center side-by-side with top Service Desk Software alternatives.
What is the pricing of Web+Center?
Web+Center Pricing Plans
Web+Center reviews and ratings
Buyer sentiment
Users generally praise Web+Center for its flexibility, reliability, and customization capabilities, though some note the dated interface and limited reporting as drawbacks.
What buyers like
- Customizability
- Stability and performance
- Cross-platform compatibility
Common complaints
- Outdated UI design
- Limited reporting features
What users are saying
SM
Sandra M
05/06/21
"New functions"
What do you like best about Web+Center? 1. Free Code 2. Run on GNU Linux and Windows 3. Customer support What do you dislike about Web+Center? 1. Very ...
Read more
SM
Sandra M
05/06/21
"New functions"
What do you like best about Web+Center? 1. Free Code 2. Run on GNU Linux and Windows 3. Customer support What do you dislike about Web+Center? 1. Very ...
Read more
RL
Rebeca L
04/06/21
"Web support"
What do you like best about Web+Center? Open source, fit Firefox and Google Chrome, run files and script on the GNU Linux website and local ...
Read more
RL
Rebeca L
04/06/21
"Web support"
What do you like best about Web+Center? Open source, fit Firefox and Google Chrome, run files and script on the GNU Linux website and local ...
Read more
RD
Rich D
07/24/20
"Web+Center"
What do you like best about Web+Center? Was able to host on my own server. Simple to understand and able to do some personal configuration. What do ...
Read more
DM
Dakota M
10/26/17
"It works well!"
What do you like best about Web+Center? Easy to quickly log and categorize calls. It can be daunting to log in calls after having a non-stop busy day, ...
Read more
Alternatives to Web+Center
Why buyers keep looking beyond Web+Center
Users may seek alternatives to WebCenter due to its limited integration capabilities with other tools, which can hinder seamless workflows and create data silos in collaborative environments.
Some may find WebCenter's user interface less intuitive, prompting a search for more user-friendly platforms that enhance team productivity and reduce the learning curve for new users.
Organizations with specific compliance or security requirements might consider alternatives that offer more robust features tailored to meet industry standards and protect sensitive data effectively.
Users looking for cost-effective solutions may explore alternatives that provide similar functionalities at a lower price point, allowing them to maximize their budget while still achieving their goals.
Web+Center Support Options
Frequently Asked Questions About Web+Center
Common questions buyers ask before choosing Web+Center.
Web+Center is a strong fit if: You need full source code access for deep customization.; Your team requires a stable, reliable platform with LDAP integration.. Consider alternatives if: You prioritize a modern, visually appealing user interface.; You need extensive built-in reporting and turnkey setup..
Buyers commonly note the following limitations of Web+Center: Dated web interface appearance; Limited built-in reporting capabilities; Requires some technical knowledge for advanced customization.
Some top alternatives to Web+Center includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and Scopedesk.
Web+Center offers One-time license pricing model
The starting price of Web+Center is $400License Key
Ready to try it?
Get started with Web+Center
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].