Service Creatio Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $45 / User / Month
Overview
Pricing
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Service Creatio?
Service Creatio is a service desk software that automates the process of managing end users and their requests. It was designed to automate the end-user support task with unique features such as knowledge base, cloud service, dashboard, and push-notifications.
Pricing
Starts from $45 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSingle Sign-On (SSO)
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Service Creatio Software Demo
Service Creatio was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Service Creatio
- Use cases
- IT service management, Customer support teams, Help desk operations
- Team types
- IT support teams, Customer service agents
- Company size
- Medium Business, Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Service Creatio
Automation of end-user support tasks
Integrated knowledge base for self-service
Cloud-based access with push notifications
Is Service Creatio right for you?
Best for medium to large IT teams needing automated, cloud-based service desk solutions.
Choose Service Creatio if
- You require automation to streamline end-user support tasks efficiently.
- Your team benefits from an integrated knowledge base for self-service support.
- You want cloud access combined with real-time push notifications for service updates.
Consider alternatives if
- You are a freelancer or very small team with fewer than 10 employees.
- You need highly specialized or industry-specific service desk features not offered here.
What buyers should know before shortlisting Service Creatio
Service Creatio excels in automating end-user support processes, making it a valuable tool for organizations looking to streamline their service desk operations. Its cloud-based nature enhances accessibility and efficiency.
Service Creatio pros and cons
- Service Creatio pros
Automation of end-user support tasks
Integrated knowledge base for self-service
Cloud-based access with push notifications
- Service Creatio cons
Limited publicly available pricing information
Relatively small user rating sample size (12 reviews)
Ready to try it?
Get started with Service Creatio
Start your free trial — no credit card required.
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See how it stacks up
Compare Service Creatio side-by-side with top Service Desk Software alternatives.
What is the pricing of Service Creatio?
Service Creatio Pricing Plans
Customer Center (cloud and on-site)
$45
/User/Month
Customer 360° Profile
Omnichannel communications
Service catalog
Contact center
Self-service portal
Show more +
Service Enterprise (cloud and on-site)
$60
/Month
Customer 360° Profile
Omnichannel communications
Service catalog
Contact center
Self-service portal
Show more +
Service Creatio reviews and ratings
Buyer sentiment
Users generally appreciate Service Creatio's automation features and cloud-based tools but note limited pricing transparency and a smaller user base.
What buyers like
- Automation capabilities
- Knowledge base integration
- Cloud service accessibility
Common complaints
- Pricing clarity
- Limited user feedback volume
What users are saying
JJ
Juston J
11/14/23
"Creatio Service is simply the best for a super customized support department"
What do you like best about Service Creatio? Customizations are endless, it truly is awesome. What do you dislike about Service Creatio?
N
Nels
10/01/21
It is an all-around CRM that offers fast and effective solutions to a variety of customer complaints.
PROS: Our ultimate goal as a company is to serve our customers to the best of our abilities. BPM Online allows us to answer queries, fix disputes, and ...
Read more
C
Cleo
06/16/21
It makes our tasks a lot easier as we get the opportunity to cater to more clients.
PROS: One of the reasons we started using this particular CRM product is addressing multiple issues with our clients. Many pending requests are piling ...
Read more
AU
Anonymous User
10/13/20
"A system that took our customer engagement to a whole new level"
What do you like best about Service Creatio? Support for multichannel customer communication, the ability to build a variety of workflows to meet ...
Read more
PN
Peter N
09/14/20
"Automates service Operations by following Pre-defined Processes"
What do you like best about Service Creatio? Service Creatio is a complete cloud arrangement that permits the administration of client demands and ...
Read more
M
Misty
07/09/20
We aim to cater to all client issues and I’m happy that BPM Online is there to help us all the way.
PROS: A few years ago, we started the company without any metrics on hand. So there is no way for us to determine our overall performance. One of our ...
Read more
Service Creatio security and data handling
Key compliance certifications and security features for IT and security teams evaluating Service Creatio.
Certifications
Security features
Developer & data
Alternatives to Service Creatio
Service Creatio Support Options
Frequently Asked Questions About Service Creatio
Common questions buyers ask before choosing Service Creatio.
Service Creatio is a strong fit if: You require automation to streamline end-user support tasks efficiently.; Your team benefits from an integrated knowledge base for self-service support.. Consider alternatives if: You are a freelancer or very small team with fewer than 10 employees.; You need highly specialized or industry-specific service desk features not offered here..
Buyers commonly note the following limitations of Service Creatio: Limited publicly available pricing information; Relatively small user rating sample size (12 reviews); Potentially less suitable for very small businesses or startups.
Some top alternatives to Service Creatio includes Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk and BoldDesk.
Service Creatio offers Free Trial, Subscription, Quotation Based pricing models
The starting price of Service Creatio is $45/User/Month
Ready to try it?
Get started with Service Creatio
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].