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Alemba Service Manager - Service Desk Software

Alemba Service Manager

Enhance efficiency and streamline processes effortlessly.

3.8

(72)
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Alemba Service Manager offers custom pricing plan

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What is Alemba Service Manager?

Alemba Service Manager is designed to help departments, such as HR and Facilities, provide users with better services and a seamless experience. Trusted by countless enterprise-level organizations all over the world, this IT Service Management tool boasts a powerful integration platform, connecting existing IT management tools and systems. Streamline processes and enhance efficiency with Alemba Service Manager.

Pricing

  • Alemba Service Manager offers custom pricing plan

Customer Type

  • Large Enterprises

  • Medium Business

  • Small Business

Platform Type

  • SaaS/Web/Cloud

Alemba Service Manager software demo

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Alemba Service Manager was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Alemba Service Manager is best suited for

  • employee count

    Employee count: 250 to 5,000 employees

  • industries

    Industries: IT Services, Healthcare, Education, Telecommunications, and Financial Services

  • Job titles

    Job Titles: IT Managers, Service Desk Analysts, System Administrators, Change Managers, and IT Operations Managers

Benefits of using Alemba Service Manager

  • Streamlined IT Operations: Alemba Service Manager simplifies and automates your IT service management processes, enabling teams to focus on delivering exceptional service rather than getting bogged down by manual tasks.

  • User-Friendly Interface: With its intuitive design, both managers and end-users can navigate the platform effortlessly. This means less time spent on training and more time spent on achieving business objectives.

  • Enhanced Collaboration: Alemba fosters better communication and collaboration across departments, ensuring that everyone is aligned and informed. This ultimately leads to quicker issue resolution and a more cohesive work environment.

Alemba Service Manager Pricing

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Free Trial

  • Not available

Alemba Service Manager Pricing

  • Alemba Service Manager offers custom pricing plan

Pricing Model

  • Paid Plans (Quotation Based )

Visit website

**Basic Plan**

**Price

Ideal for small businesses and startups looking to streamline their service management processes. This plan includes essential features such as Secured Data Management and a Self-Service Portal, allowing teams to manage requests efficiently without the need for extensive IT support.

2. **Standard Plan**

**Price

** $249/month

**Professional Plan**

**Price

Tailored for medium to large enterprises, the Professional Plan offers advanced features like Graphical Form Design and Graphical Workflow, allowing users to customize their service management processes visually. This plan is ideal for organizations that prioritize user experience and require comprehensive reporting and orchestration tools.

4. **Enterprise Plan**

**Price

** Custom pricing

**Ultimate Plan**

**Price

The Ultimate Plan is crafted for enterprises looking for a fully tailored service management experience. It encompasses all features, including System and Human Orchestration, Virtual Exhibition, and Roadmapping capabilities. This option provides maximum flexibility and support, making it ideal for organizations with unique workflows and strategic objectives.

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Why users might consider alternative to Alemba Service Manager?

  • Users may seek alternatives due to the complexity of Alemba Service Manager, as some organizations prefer solutions that offer a more intuitive user interface and streamlined functionality for easier adoption among staff.

  • Budget constraints can lead businesses to explore other options, especially if they find comparable service management solutions at a lower price point or with more flexible pricing models that better fit their financial capabilities.

  • Companies experiencing rapid growth might consider alternatives that scale more effectively, ensuring that their service management tools can adapt to increasing demands without compromising performance or requiring extensive reconfiguration.

  • Some users may require specific integrations with other software systems that Alemba Service Manager does not support, prompting them to look for alternatives that offer seamless connectivity with their existing tools and platforms.

  • Organizations focused on industry-specific needs might explore alternatives tailored to their sector, as these solutions often provide specialized features and functionalities designed to address unique challenges more effectively.

Alemba Service Manager Reviews & Ratings

3.8

Very Good

Based on 72 ratings & 63 reviews

Rating Distribution

Excellent

(30)

Very Good

(26)

Good

(6)

Poor

(0)

Terible

(1)

Expert's Review

Having analyzed recent user feedback on Alemba Service Manager, it's evident that the product boasts several strengths. Users appreciate the dashboard view for its customization options and time stamp features. The integration with Active Directory and ease of routing IT service management tasks stand out as key benefits. Additionally, the software's capability ...Read more

Alemba Service Manager pros and cons

  • Provides user-friendly dashboard view with customization options.

  • Integrates well with Active Directory, offering detailed information.

  • Capable of automating ticket routing and notifications, saving time and reducing manual effort.

  • Easy reporting on incident management and service requests.

  • Lack of modern features like AI integration and knowledge base integration in older versions.

  • Some sluggish performance in the web interface.

User Review

RT

rajeev t

12/28/18

5 out of 5

"Simple, Realistic, Ease of Use and Cost effective IT Service Management tool."

What do you like best about Alemba Service Manager? The best thing about vFire is the dashboard view and time stamp on the service request. Dashboard ...

Read more

NA

Nishant A

11/13/18

4.5 out of 5

"Vfire is an enterprise service management application with ease of use"

What do you like best about Alemba Service Manager? I am using vFire Core version 9.6 for incident management and handling service request. It gives ...

Read more

NA

Nishant A

11/13/18

4.5 out of 5

"Vfire is an enterprise service management application with ease of use"

What do you like best about Alemba Service Manager? I am using vFire Core version 9.6 for incident management and handling service request. It gives ...

Read more

SW

Steven W

11/10/18

5 out of 5

"Excellent Program"

What do you like best about Alemba Service Manager? Loved being able to control everything from my desktop instead of removing into the server and ...

Read more

Alemba Service Manager Customers

NHS-logo

NHS

Daimler-logo

Daimler

Sony-logo

Sony

Kroger-logo

Kroger

CIBC-logo

CIBC

HISCOX-logo

HISCOX

AQA-logo

AQA

Alemba Service Manager Support

Contact

+44 (0)203 479 7900

Customer Service

Online

Location

Send, Surrey

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Some top alternatives to Alemba Service Manager includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and Help Desk Premier.

Yes, Alemba Service Manager provides API.

No, Alemba Service Manager doesn't provide mobile app.

Alemba Service Manager is located in Send, Surrey

Alemba Service Manager offers Quotation Based pricing model

We don't have information regarding integrations of the Alemba Service Manager as of now.

The starting price is not disclosed by Alemba Service Manager. You can visit Alemba Service Manager pricing page to get the latest pricing.

This software is researched and edited by

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.