Researched and Edited by Rajat Gupta
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Editor's Summary · Service Desk Software
Web+Center leads with an impressive 4.8/5 rating from 2,511 reviews, making it a strong contender for those seeking a reliable one-time license option. Tikit, with its 4.4/5 rating across 3,990 reviews, offers a strong subscription model that appeals to those preferring flexible payment plans. Incident IQ, boasting a 4.6/5 rating from 256 reviews, stands out for organizations needing a quotation-based pricing model.
Service desk software streamlines IT support and ticket management, primarily purchased by IT departments in large enterprises and educational institutions seeking efficient issue resolution.
Quick picks for Service Desk Software
- Best overall — Web+Center
- Best for high-volume users — Tikit
- Best for educational institutions — Incident IQ
- Best free option — Jira Service Desk
Who gets the most from Service Desk Software
- 1IT support team leads managing internal help desk ticket queues
- 2Sales managers overseeing sales automation and customer issue resolution workflows
- 3Project managers coordinating cross-departmental service requests and task tracking
How to choose Service Desk Software
If you need customizable workflows tailored to unique business processes, filter by products highlighting workflow customization. For teams requiring real-time collaboration, sort by collaboration features and filter by integration options like Slack. When budget transparency is critical, filter for products offering publicly available pricing or free trials.
Our research is independent and data-backed. We review thousands of tools and use real buyer signals — without the hype.
Best picks for
Showing 21-28 out of 28
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What is Vivantio?
Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive dashboard and report system enables to make informed decisions at a glance.
Read more about VivantioStarts from $42/User/Month
BMC Helix ITSM
Streamline customer interactions with Helix.
Best for: SMB teams · Mid-market · Enterprise
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What is BMC Helix ITSM?
Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk functionality. A single, comprehensive view of each customer allows Helix to improve key processes, ...
Read more about BMC Helix ITSMBMC Helix ITSM offers custom pricing plan
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What is Back?
Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain knowledge so user can deliver world-class support. It is an effective help desk software for small to medium ...
Read more about Back
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Jira Service Desk
Efficiently manage service requests with ease.
Best for: SMB teams · Mid-market · Enterprise
What is Jira Service Desk?
Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and more. Jira Service Desk supports mixed on-premises and cloud deployment scenarios to better fit the ...
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Ivanti Service Manager
Elevate your IT service management with Ivanti.
Best for: SMB teams · Mid-market · Enterprise
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What is Ivanti Service Manager?
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. It's an end-to-end solution that works with the current processes, tools, ...
Read more about Ivanti Service ManagerIvanti Service Manager offers custom pricing plan
SolarWinds Service Desk
Streamline IT service management with SolarWinds.
Best for: SMB teams · Mid-market · Enterprise
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What is SolarWinds Service Desk?
SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of their issues and integrated tools that make it easier to deliver the right services at the right time.
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ManageEngine ServiceDesk Plus
Solving IT problems, keeping businesses running smoothly.
Best for: SMB teams · Mid-market · Enterprise
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What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ...
Read more about ManageEngine ServiceDesk PlusManageEngine ServiceDesk Plus offers custom pricing plan
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What is Freshservice?
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...
Read more about FreshserviceStarts from $19/User/Month when Billed Yearly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].