Customer satisfaction is a highly important aspect for today's businesses. Because of this, it is essential that every new query is attended to and every issue is resolved with as much efficiency as possible. The best way to achieve this is through the use of awesome service desk software.... Read more
Researched and Edited by Rajat Gupta
Last updated: June 2025
Researched and Edited by Rajat Gupta
Last updated: June 2025
Unique Features
Workflow Management
Asset Management
Self Service Portal
Customer Support
+ 18 more
Pricing
56% Software offers Free Trial
14% Software offers Freemium
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Showing 21-40 out of 50
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Product Description
Introducing Electric - the perfect solution for powering your hybrid work setup. Our chat-based support service ensures quick responses and resolutions, putting the "help" back in helpdesk. With our expert IT team, you can count on getting answers within 10 minutes, every time. And with our ...
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Electric offers custom pricing plan
Pros & Cons
Provides seamless integration with collaboration platforms like Slack, enhancing communication and accessibility.
Fast response times and efficient assistance in resolving IT issues, leading to high user satisfaction.
Streamlines onboarding and offboarding processes, automating tasks and saving time for IT personnel.
Offers comprehensive IT support, including device management and security solutions, suitable for small startups to larger organizations.
Inconsistent service levels, occasional delays in resolution, and administrative errors that require follow-ups, affecting the overall user experience.
Limitations in application support, leading to challenges for companies with specific software requirements.
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Product Description
Rezolve.ai, an AI-powered platform, revolutionizes workplace automation for various industries like healthcare, retail, and education. It offers a one-stop solution for service desk operations, customized workflows, and chatbots that can handle IT, HR, and other issues. With features such as ...
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Free Trial available, Try Now
Rezolve.ai offers custom pricing plan
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Product Description
TOPdesk helps companies run a more efficient and profitable Help Desk. Support technicians can track the cases they close and learn best practices from others in the organization. Call center agents can see what cases technicians are working on and prioritize tickets to keep the queue moving. ...
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Free Trial available, Try Now
TOPdesk offers custom pricing plan
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Product Description
The Micro Focus Service Manager helps to run a more efficient and financially stable IT Service Desk, featuring live behaviors, analytics, automation and in-built ITSM capabilities. It helps to delight customers by delivering consistent, high performance service. Service Manager provides a ...
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Free Trial available
Micro Focus Service Manager offers custom pricing plan
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Product Description
Vertask is an affordable and flexible service desk software that is designed to help optimize and accelerate any business providing services. Vertask's powerful ITIL-based knowledge management framework, Suite of Service Desk Applications, and Real Time Reporting enable you to take service desk ...
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Free Trial available, Try Now
Starts from $5/Month, also offers free forever plan
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Product Description
Deepser Service Desk Software is designed for companies of any size, across any industry, that have customers with issues or problems. The software allows to setup and customize customer support team. User can let unassigned tickets build up in a queue for additional staff to handle.
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Free Trial available, Try Now
Deepser offers custom pricing plan
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Product Description
Wolken ServiceDesk is a service desk solution. Were on a mission to create a customer experience that utilizes beautiful, modern software built for the cloud. With the ability to manage service desk from anywhere anytime, Wolken ServiceDesk has every tool user needs to keep employees happy and ...
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Wolken ServiceDesk offers custom pricing plan
Pros & Cons
Easy installation & configurations with ready-to-go workflows, reducing setup time.
User-friendly interface for tracking complaints and resolving customer issues efficiently.
Saas-based product available on an Opex model, eliminating the need for owning and maintaining products/services.
Loaded with features like omnichannel support, knowledge base, and reports for enhanced customer satisfaction.
Some users mentioned a desire for better customer service and support levels.
Richness of features and configurability could be overwhelming for newcomers without proper guidance.
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Product Description
Vorex Service Desk Software is a software for IT companies to maintain customer satisfaction. Vorex has a strong feature to handle multiple users monitoring in real-time during the service, or can be deployed as a pilot project with a few customers. This software enables IT staff to resolve ...
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Vorex offers custom pricing plan
Pros & Cons
Streamlined organization for helpdesk tasks, making ticket submission and categorization easy.
Guided interface that ensures user satisfaction and smooth system operation.
Instant access to workflow software management for tracking project progress and time spent.
Comprehensive suite for management, accounting, and estimating, providing an all-in-one solution.
Newcomers may find the abundance of features and customizations overwhelming without adequate support.
Limited selection of apps and connectors in the Marketplace may restrict access to advanced functionalities.
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Product Description
IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time they are acquired, provide a single view of IT services delivered to end users, deliver real-time service ...
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Free Trial available
IBM Control Desk offers custom pricing plan
Pros & Cons
Streamlines IT service management with robust control features, enhancing efficiency and solution comprehensiveness.
Great customer service with a supportive team that aids in a smooth onboarding process.
Provides mind-blowing management tools, making work easier and optimizing asset utilization.
Offers intuitive and easy-to-use features with powerful workflow for process automation and efficiency improvement.
Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.
Limited marketplace selection for additional apps and connectors may restrict access to advanced functionalities.
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Product Description
C2 is a quick, easy to deploy service desk solution that offers cost-effective support for business. Offering a complete view of all the service requests that are being managed and monitored in one place, it means user can focus on the most important thing: delighting customers. C2 was built ...
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Starts from $50/User/Month
Pros & Cons
Easy to configure and customize, adapting well to different business needs and processes.
Efficient automation capabilities that optimize processes and increase productivity.
Flexibility in managing IT tickets as well as requests from various service departments.
Intuitive and user-friendly interface, making it accessible to a wide range of users.
Occasional performance issues with more than 1000 tickets open per day leading to slower response times.
Limited offerings in the Marketplace for additional apps and connectors, affecting the availability of advanced functionalities.
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Product Description
TeamHeadquarters is the foremost Help Desk Software for Windows computers. It manages tech-support tickets and service requests for companies of all sizes. User will be able to create service requests, track and update inbound emails, assign and manage technicians, monitor help-desk performance ...
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Starts from $20/User/Month
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Product Description
ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process requests, book service appointments, communicate with customers via phone & email, and even access product ...
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Free Trial available, Try Now
Starts from $22/User/Month
Pros & Cons
Easy to use interface, making it accessible for both new users and administrators.
Allows for customization to specific ticket types and tasks, with satisfactory reports.
Centralizes all information in one place, enhancing workflow efficiency and communication.
Supports cloud platform, facilitating scalability and flexibility in operations.
Initial implementation and setup can be confusing and challenging for users, leading to inefficiencies initially.
Performance issues encountered when adding features, impacting overall system functionality.
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Product Description
Service Creatio is a service desk software that automates the process of managing end users and their requests. It was designed to automate the end-user support task with unique features such as knowledge base, cloud service, dashboard, and push-notifications.
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Free Trial available, Try Now
Starts from $45/User/Month
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Product Description
Invgate Service Desk is a powerful, yet easy to use Service Desk Software that provides an end-to-end solution for supporting customers and processes. With its flexible Service Desk module, e-ticketing, helpdesk, inventory management, and customizable reporting, InvGate is the good solution for ...
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Free Trial available, Try Now
InvGate Service Desk offers custom pricing plan
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Product Description
Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy for agents to deliver fast, first call resolution while improving customer ...
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Free Trial available
Starts from $40/User/Month
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Product Description
SunView ChangeGear Service Desk Software is a comprehensive and innovative change management software on the market today. SunView ChangeGear allows IT to deploy applications faster, reduce costs and improve efficiency through automation, self-service capabilities and configurability.
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SunView ChangeGear offers custom pricing plan
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Product Description
ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages customer service requests, work orders, change orders, materials and document management. ServiceDesk Plus is ...
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Symantec ServiceDesk offers custom pricing plan
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Product Description
Incident IQ is an all-in-one incident tracking, resolution and management system. It's the innovative approach to logging details of computer issues to bring help desk into the 21 st century. Built upon an intuitive workflow, Incident IQ keeps customers happy and partners informed with a ...
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Incident IQ offers custom pricing plan
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Product Description
Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive dashboard and report system enables to make informed decisions at a glance.
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Free Trial available
Starts from $42/User/Month
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Product Description
Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk functionality. A single, comprehensive view of each customer allows Helix to improve key processes, ...
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Free Trial available
BMC Helix ITSM offers custom pricing plan
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
