Top 10 Freshservice Alternatives 2026
Streamline your support process with ease.
Main Features
- Asset Management
- Incident Management
- Knowledge Base
- Multi-Channel Communication
Pricing
Starts from $19/User/Month when Billed Yearly
Free Trial available
Freshservice is a Service Desk Software platform with a user rating of 4.7★ based on 934 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Service Desk Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Freshservice vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Freshservice Current | Service Desk Software | $19 | 4.7 ★ | ✓ Yes |
 ALVAO Service Desk | Service Desk Software | $3 | 4.6 ★ | ✓ Yes |
 Halo Service Desk | Service Desk Software | $40 | 4.6 ★ | ✓ Yes |
 Alemba Service Manager | Service Desk Software | Custom pricing | 4.0 ★ | ✗ No |
 BMC Helix ITSM | Service Desk Software | Free trial | 3.6 ★ | ✓ Yes |
 TechExcel ServiceWise | Service Desk Software | Free trial | 3.1 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top Freshservice alternatives as of September 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
ALVAO Service Desk
Efficiently manage requests and streamline workflows with ALVAO Service Desk.
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What is ALVAO Service Desk?
ALVAO Service Desk is a powerful tool for internal service teams, designed for ease of use and fostering effective communication. This software solution enables companies to gain an effective look into their workload with clearer priorities, better organization of departments, and improved ...
Read moreCommon Features
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Ticket Management
-
Ticketing System
-
Self Service Portal
+ 4 more
Unique Features
No unique features
Pricing
Free Trial available, Try Now
Starts from $3/User/Month
Halo Service Desk
Effortlessly manage IT support with Halo.
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What is Halo Service Desk?
Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy for agents to deliver fast, first call resolution while improving customer ...
Read moreCommon Features
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Ticket Management
-
Ticketing System
-
Incident Management
+ 4 more
Unique Features
-
Contract (SLA Management)
Pricing
Free Trial available
Starts from $40/User/Month
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Alemba Service Manager
Enhance efficiency and streamline processes effortlessly.
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What is Alemba Service Manager?
Alemba Service Manager is designed to help departments, such as HR and Facilities, provide users with better services and a seamless experience. Trusted by countless enterprise-level organizations all over the world, this IT Service Management tool boasts a powerful integration platform, ...
Read moreCommon Features
-
Ticket Management
-
Incident Management
-
Workflow Management
+ 3 more
Unique Features
No unique features
Pricing
Alemba Service Manager offers custom pricing plan
BMC Helix ITSM
Streamline customer interactions with Helix.
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What is BMC Helix ITSM?
Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk functionality. A single, comprehensive view of each customer allows Helix to improve key processes, ...
Read moreCommon Features
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Incident Management
-
Ticket Management
-
Ticketing System
+ 4 more
Unique Features
-
Artificial Intelligence
Pricing
Free Trial available
BMC Helix ITSM offers custom pricing plan
TechExcel ServiceWise
Streamline your IT processes with ease.
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What is TechExcel ServiceWise?
TechExcel ServiceWise is a robust ticketing system solution designed to meet the needs of enterprises. Through its robust functionality, you can host and execute ITIL and other IT processes. This software package has all the features you need in a ticketing system, like ticketing, workflow, ...
Read moreCommon Features
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Ticketing System
-
Ticket Management
-
Workflow Management
+ 3 more
Unique Features
-
Reports
Pricing
Free Trial available
TechExcel ServiceWise offers custom pricing plan
EV Service Manager
Efficiently manage customer support with ease.
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What is EV Service Manager?
EV Service Manager is an integrated system for managing customer support services. When a request comes in the ticket management system or customer portal, it is assigned to a technician who can log on and start working on the case straight away, using knowledge base and other tools within the ...
Read moreCommon Features
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Ticket Management
-
Ticketing System
-
Knowledge Base
+ 3 more
Unique Features
-
Customer Support
Pricing
EV Service Manager offers custom pricing plan
BackHQ
Streamline employee requests and boost productivity.
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What is BackHQ?
BackHQ is the perfect one-stop-shop for all employees' needs, simplifying and automating their requests. Our intuitive platform helps manage conversations at scale, empowering them with self-service capabilities and tailored employee journeys. Seamless integration with popular tools such as ...
Read moreCommon Features
-
Self Service Portal
-
Ticket Management
-
Workflow Management
+ 2 more
Unique Features
No unique features
Pricing
BackHQ offers custom pricing plan
HaloITSM
Streamline IT service management for seamless operations.
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What is HaloITSM?
HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise tickets based on the content in our knowledge base. A dashboard helps you keep ...
Read moreCommon Features
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Ticket Management
-
Ticketing System
-
Knowledge Base
+ 3 more
Unique Features
-
Dashboard
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Contract (SLA Management)
Pricing
Free Trial available
HaloITSM offers custom pricing plan
InvGate Service Desk
Streamlining service operations, one ticket at a time.
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What is InvGate Service Desk?
InvGate Service Desk is an IT service desk platform with e-ticketing, helpdesk, inventory management, and customizable reporting. It provides end-to-end support for customer-facing and internal service operations for businesses and organizations of any size.
Read moreCommon Features
-
Ticket Management
-
Self Service Portal
-
Knowledge Base
+ 3 more
Unique Features
-
Reports
-
Contract (SLA Management)
Pricing
Free Trial available, Try Now
InvGate Service Desk offers custom pricing plan
Service Creatio
Streamline your service requests with ease.
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What is Service Creatio?
Service Creatio is a no-code service desk platform for IT and customer support teams that need automated ticket routing, escalation rules, and knowledge base integration without custom development. It includes a no-code process designer, but teams with limited technical configuration experience ...
Read moreCommon Features
-
Ticket Management
-
Ticketing System
-
Knowledge Base
+ 3 more
Unique Features
-
Customization
-
Contract (SLA Management)
Pricing
Free Trial available, Try Now
Starts from $45/User/Month
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
