Top Alternatives to Freshservice - Better Options for 2026
Streamline your support process with ease.
Main Features
- Asset Management
- Incident Management
- Knowledge Base
- Multi-Channel Communication
Pricing
Starts from $19/User/Month when Billed Yearly
Free Trial available
Freshservice is a Service Desk Software platform with a user rating of 4.7★ based on 981 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 9 vetted Service Desk Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Freshservice vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you shortlist faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Freshservice Current | Service Desk Software | $19 | 4.7 ★ | ✓ Yes |
 Jira | Product Management Software | $7.53 | 4.4 ★ | ✓ Yes |
 SolarWinds Service Desk | Service Desk Software | $19 | 4.4 ★ | ✓ Yes |
 Jira Service Desk | Service Desk Software | $20 | 4.1 ★ | ✓ Yes |
 IBM Control Desk | Service Desk Software | Free trial | 4.6 ★ | ✓ Yes |
 Freshdesk | Help Desk Software | $15 | 4.5 ★ | ✓ Yes |
Showing 1-9 out of 9
List of the Top Freshservice alternatives as of August 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
9.8
SpotScore
Jira
Efficiently plan, track, and launch your projects.
Add to compare
What is Jira?
Jira is every team's tool for project management, making it easy to track progress, priorities, and workload, while staying connected across teams. The platform helps plan, track, and launch world-class products. From simple projects to cross-functional launches, Jira is the tool to bring big ...
Read moreCommon Features
-
Workflow Management
Unique Features
-
Idea Management
-
Product Roadmaps
-
Task Prioritization
+ 37 more
Pricing
Free Trial available, Try Now
Starts from $7.53/user/month when monthly, also offers free forever plan
SolarWinds Service Desk
Streamline IT service management with SolarWinds.
Add to compare
What is SolarWinds Service Desk?
SolarWinds Service Desk is an IT service management platform for corporate IT teams handling incident tracking, service request fulfillment, and change management. Its self-service portal lets end users resolve common issues without opening tickets, reducing the manual workload on IT staff. It ...
Read moreCommon Features
-
Self Service Portal
-
Incident Management
-
Ticket Management
+ 4 more
Unique Features
-
Contract (SLA Management)
Pricing
Free Trial available, Try Now
Starts from $19/User/Month
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
Jira Service Desk
Efficiently manage service requests with ease.
Add to compare
What is Jira Service Desk?
Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and more. Jira Service Desk supports mixed on-premises and cloud deployment scenarios to better fit the ...
Read moreCommon Features
-
Self Service Portal
-
Ticket Management
-
Workflow Management
+ 1 more
Unique Features
-
Customer Support
-
Live Chat
-
Social Media Integration
+ 1 more
Pricing
Free Trial available, Try Now
Starts from $20/user/month when monthly, also offers free forever plan
IBM Control Desk
Streamline your service desk with intelligent asset management.
Add to compare
What is IBM Control Desk?
IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time they are acquired, provide a single view of IT services delivered to end users, deliver real-time service ...
Read moreCommon Features
-
Ticket Management
-
Asset Management
-
Self Service Portal
+ 3 more
Unique Features
-
Contract (SLA Management)
-
Reports
Pricing
Free Trial available
IBM Control Desk offers custom pricing plan
9.5
SpotScore
Freshdesk
Empower your support team to excel.
Add to compare
What is Freshdesk?
Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...
Read moreCommon Features
-
Incident Management
-
Multi-Channel Communication
-
Ticket Management
+ 2 more
Unique Features
-
Social Media Integration
-
Macros (Templated Responses)
-
Customizable Branding
+ 8 more
Pricing
Free Trial available, Try Now
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
9.4
SpotScore
HelpDesk
Streamline customer support and boost team productivity.
Add to compare
What is HelpDesk?
HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...
Read moreCommon Features
-
Incident Management
-
Multi-Channel Communication
-
Ticket Management
+ 2 more
Unique Features
-
Social Media Integration
-
Macros (Templated Responses)
-
Document Storage
+ 7 more
Pricing
Free Trial available
Starts from $29/User/Month when Billed Yearly
TOPdesk
Efficiency and collaboration done right.
Add to compare
What is TOPdesk?
TOPdesk helps companies run a more efficient and profitable Help Desk. Support technicians can track the cases they close and learn best practices from others in the organization. Call center agents can see what cases technicians are working on and prioritize tickets to keep the queue moving. ...
Read moreCommon Features
-
Ticket Management
-
Incident Management
-
Self Service Portal
+ 3 more
Unique Features
-
Contract (SLA Management)
-
Reports
Pricing
Free Trial available, Try Now
TOPdesk offers custom pricing plan
TechExcel ServiceWise
Streamline your IT processes with ease.
Add to compare
What is TechExcel ServiceWise?
TechExcel ServiceWise is a robust ticketing system solution designed to meet the needs of enterprises. Through its robust functionality, you can host and execute ITIL and other IT processes. This software package has all the features you need in a ticketing system, like ticketing, workflow, ...
Read moreCommon Features
-
Ticketing System
-
Ticket Management
-
Workflow Management
+ 3 more
Unique Features
-
Reports
Pricing
Free Trial available
TechExcel ServiceWise offers custom pricing plan
Scopedesk
Streamlining support, satisfied customers, simplified.
Add to compare
What is Scopedesk?
Scopedesk is a Help Desk Software as a Service that streamlines ticket management on both sides of the help desk. It offers powerhouse features such as Multiple Ticket Queues, Predefined Ticket Actions, Full Ticket History, and Email Notifications. This service is suitable for businesses of any ...
Read moreCommon Features
-
Ticket Management
-
Ticketing System
-
Workflow Management
Unique Features
-
Customer Support
Pricing
Free Trial available
Starts from $79/Month, also offers free forever plan
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
