Top 10 Ivanti Service Manager Alternatives 2026
Elevate your IT service management with Ivanti.
Main Features
- Asset Management
- Contract (SLA Management)
- Incident Management
- Knowledge Base
Pricing
Ivanti Service Manager offers custom pricing plan
Free Trial available
Ivanti Service Manager is a Service Desk Software platform with a user rating of 3.9★ based on 169 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Service Desk Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Ivanti Service Manager vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Ivanti Service Manager Current | Service Desk Software | Free trial | 3.9 ★ | ✓ Yes |
 Halo Service Desk | Service Desk Software | $40 | 4.6 ★ | ✓ Yes |
 ALVAO Service Desk | Service Desk Software | $3 | 4.6 ★ | ✓ Yes |
 Freshservice | Service Desk Software | $19 | 4.7 ★ | ✓ Yes |
 HaloITSM | Service Desk Software | Free trial | 4.8 ★ | ✓ Yes |
 Incident IQ | Service Desk Software | Custom pricing | 4.6 ★ | ✗ No |
Showing 1-10 out of 10
List of the Top Ivanti Service Manager alternatives as of October 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
Halo Service Desk — from $40 · 4.6★
Effortlessly manage IT support with Halo.
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What is Halo Service Desk?
Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy for agents to deliver fast, first call resolution while improving customer ...
Read moreWhat reviewers like about Halo Service Desk
- Cloud-based deployment options
- Fast first call resolution
- Improves customer satisfaction
Where Halo Service Desk falls short
- May require training for agents
- Pricing can be high for small teams
- Limited integrations with some tools
Common Features
-
Ticket Management
-
Ticketing System
-
Incident Management
+ 5 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $40/User/Month
ALVAO Service Desk — from $3 · 4.61★
Efficiently manage requests and streamline workflows with ALVAO Service Desk.
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What is ALVAO Service Desk?
ALVAO Service Desk is a powerful tool for internal service teams, designed for ease of use and fostering effective communication. This software solution enables companies to gain an effective look into their workload with clearer priorities, better organization of departments, and improved ...
Read moreWhat reviewers like about ALVAO Service Desk
- Easy to use service desk with all necessary features for incident, problem, and service management.
- User-friendly interface and design.
- Integration capabilities with popular platforms like Teams, Zabbix, and Azure DevOps for time-saving workflows.
Where ALVAO Service Desk falls short
- Knowledge base and integration with certain tools like TeamViewer could be improved.
- Some users find advanced features underutilized or complex to configure without additional training.
- Limited customization options for the graphical interface.
Common Features
-
Ticket Management
-
Ticketing System
-
Self Service Portal
+ 4 more
Unique Features
No unique features
Pricing
Free Trial available, Try Now
Starts from $3/User/Month
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Freshservice — from $19 · 4.68★
Streamline your support process with ease.
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What is Freshservice?
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...
Read moreWhat reviewers like about Freshservice
- Quick setup
- Real-time status updates
- Multi-channel support
Where Freshservice falls short
- Limited customization options
- May require training for new users
- Basic reporting features
Common Features
-
Ticket Management
-
Ticketing System
-
Self Service Portal
+ 4 more
Unique Features
-
Multi-Channel Communication
Pricing
Free Trial available
Starts from $19/Agent/Month when Billed Yearly
HaloITSM — 4.84★
Streamline IT service management for seamless operations.
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What is HaloITSM?
HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise tickets based on the content in our knowledge base. A dashboard helps you keep ...
Read moreWhat reviewers like about HaloITSM
- Modern interface that is easy to use and navigate.
- Excellent technical support and responsiveness to user feedback.
- Customizable features that cater to various business needs.
Where HaloITSM falls short
- Some settings can be challenging to find due to high level of customization.
- Limited documentation for certain features, requiring frequent engagement with support.
- Complexity in setting up certain functions.
Common Features
-
Ticket Management
-
Ticketing System
-
Knowledge Base
+ 4 more
Unique Features
-
Dashboard
Pricing
Free Trial available
HaloITSM offers custom pricing plan
Incident IQ — 4.59★
Revolutionize your help desk experience.
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What is Incident IQ?
Incident IQ is an all-in-one incident tracking, resolution and management system. It's the innovative approach to logging details of computer issues to bring help desk into the 21 st century. Built upon an intuitive workflow, Incident IQ keeps customers happy and partners informed with a ...
Read moreWhat reviewers like about Incident IQ
- All-in-one incident management
- Intuitive workflow design
- Historical tracking of issues
Where Incident IQ falls short
- Limited customization options
- May lack advanced reporting
- Not suitable for non-technical users
Common Features
-
Ticket Management
-
Ticketing System
-
Incident Management
+ 4 more
Unique Features
-
Reports
Pricing
Incident IQ offers custom pricing plan
InvGate Service Desk — 4.51★
Streamlining service operations, one ticket at a time.
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What is InvGate Service Desk?
InvGate Service Desk is an IT service desk platform with e-ticketing, helpdesk, inventory management, and customizable reporting. It provides end-to-end support for customer-facing and internal service operations for businesses and organizations of any size.
Read moreWhat reviewers like about InvGate Service Desk
- User-friendly interface
- Comprehensive service management
- Customizable reporting options
Where InvGate Service Desk falls short
- Limited advanced features
- May lack integrations with some tools
- Customization can be time-consuming
Common Features
-
Ticket Management
-
Self Service Portal
-
Knowledge Base
+ 4 more
Unique Features
-
Reports
Pricing
Free Trial available, Try Now
InvGate Service Desk offers custom pricing plan
Service Creatio — from $45 · 4.6★
Streamline your service requests with ease.
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What is Service Creatio?
Service Creatio is a no-code service desk platform for IT and customer support teams that need automated ticket routing, escalation rules, and knowledge base integration without custom development. It includes a no-code process designer, but teams with limited technical configuration experience ...
Read moreWhat reviewers like about Service Creatio
- Automates end-user support
- Cloud-based accessibility
- Customizable dashboards
Where Service Creatio falls short
- Learning curve for new users
- Limited offline capabilities
- Customization options may be complex
Common Features
-
Ticket Management
-
Ticketing System
-
Knowledge Base
+ 4 more
Unique Features
-
Customization
Pricing
Free Trial available, Try Now
Starts from $45/User/Month
C2 ATOM — from $50 · 4.2★
Streamline your service desk efficiency.
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What is C2 ATOM?
C2 is a quick, easy to deploy service desk solution that offers cost-effective support for business. Offering a complete view of all the service requests that are being managed and monitored in one place, it means user can focus on the most important thing: delighting customers. C2 was built ...
Read moreWhat reviewers like about C2 ATOM
- Easy to configure and customize, adapting well to different business needs and processes.
- Efficient automation capabilities that optimize processes and increase productivity.
- Flexibility in managing IT tickets as well as requests from various service departments.
Where C2 ATOM falls short
- Occasional performance issues with more than 1000 tickets open per day leading to slower response times.
- Limited offerings in the Marketplace for additional apps and connectors, affecting the availability of advanced functionalities.
- Overwhelming richness of features and customizations may be challenging for new users without sufficient support.
Common Features
-
Ticket Management
-
Ticketing System
-
Incident Management
+ 4 more
Unique Features
-
Dashboard
Pricing
Starts from $50/User/Month
TOPdesk — 1★
Efficiency and collaboration done right.
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What is TOPdesk?
TOPdesk helps companies run a more efficient and profitable Help Desk. Support technicians can track the cases they close and learn best practices from others in the organization. Call center agents can see what cases technicians are working on and prioritize tickets to keep the queue moving. ...
Read moreWhat reviewers like about TOPdesk
- Efficient ticket tracking
- Affordable pricing
- Easy to use
Where TOPdesk falls short
- Limited customization options
- Basic reporting features
- No mobile app
Common Features
-
Ticket Management
-
Incident Management
-
Self Service Portal
+ 4 more
Unique Features
-
Reports
Pricing
Free Trial available, Try Now
TOPdesk offers custom pricing plan
Alemba Service Manager — 4.05★
Enhance efficiency and streamline processes effortlessly.
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What is Alemba Service Manager?
Alemba Service Manager is designed to help departments, such as HR and Facilities, provide users with better services and a seamless experience. Trusted by countless enterprise-level organizations all over the world, this IT Service Management tool boasts a powerful integration platform, ...
Read moreWhat reviewers like about Alemba Service Manager
- Provides user-friendly dashboard view with customization options.
- Integrates well with Active Directory, offering detailed information.
- Capable of automating ticket routing and notifications, saving time and reducing manual effort.
Where Alemba Service Manager falls short
- Lack of modern features like AI integration and knowledge base integration in older versions.
- Some sluggish performance in the web interface.
- Instances of software crashing and being confusing to use.
Common Features
-
Ticket Management
-
Incident Management
-
Workflow Management
+ 3 more
Unique Features
No unique features
Pricing
Alemba Service Manager offers custom pricing plan
Ivanti Service Manager competitors, compared
Buyers comparing Ivanti Service Manager usually weigh it against these 10 service desk software competitors, starting with Halo Service Desk, ALVAO Service Desk and Freshservice. Each is compared against Ivanti Service Manager on rating, pricing and feature coverage below.
What else works like Ivanti Service Manager?
Searches for "sites like Ivanti Service Manager" and "apps like Ivanti Service Manager" land on the same set of options as "Ivanti Service Manager alternatives" — the 10 options below cover both, whether you want a like-for-like replacement or something lighter.
What each Ivanti Service Manager alternative is good at
Cloud-based deployment options
Watch for: May require training for agents
Easy to use service desk with all necessary features for incident, problem, and service management.
Watch for: Knowledge base and integration with certain tools like TeamViewer could be improved.
Modern interface that is easy to use and navigate.
Watch for: Some settings can be challenging to find due to high level of customization.
All-in-one incident management
Watch for: Limited customization options
User-friendly interface
Watch for: Limited advanced features
Automates end-user support
Watch for: Learning curve for new users
Easy to configure and customize, adapting well to different business needs and processes.
Watch for: Occasional performance issues with more than 1000 tickets open per day leading to slower response times.
Provides user-friendly dashboard view with customization options.
Watch for: Lack of modern features like AI integration and knowledge base integration in older versions.
Why teams look for a Ivanti Service Manager alternative
Most people weighing a Ivanti Service Manager alternative are reacting to the same handful of pain points:
- Complex setup process
- Can be overwhelming for small teams
- Limited customization options
How to choose among Ivanti Service Manager alternatives
A quick data read across all 10 service desk software alternatives: 7 offer a free tier; and HaloITSM is the highest rated at 4.84★ across 16 reviews.
How positions are set.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
