Top Alternatives to BMC Helix ITSM - Better Options for 2026
Streamline customer interactions with Helix.
Main Features
- Artificial Intelligence
- Asset Management
- Incident Management
- Knowledge Base
Pricing
BMC Helix ITSM offers custom pricing plan
Free Trial available
BMC Helix ITSM is a Service Desk Software platform with a user rating of 3.8★ based on 856 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Service Desk Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
BMC Helix ITSM vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you shortlist faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| BMC Helix ITSM Current | Service Desk Software | Free trial | 3.8 ★ | ✓ Yes |
 Freshservice | Service Desk Software | $19 | 4.7 ★ | ✓ Yes |
 EV Service Manager | Service Desk Software | Custom pricing | 3.9 ★ | ✗ No |
 ManageEngine ServiceDesk Plus | Service Desk Software | Free trial | 4.3 ★ | ✓ Yes |
 SolarWinds Service Desk | Service Desk Software | $19 | 4.4 ★ | ✓ Yes |
 Ivanti Service Manager | Service Desk Software | Free trial | 3.8 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top BMC Helix ITSM alternatives as of August 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
Freshservice
Streamline your support process with ease.
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What is Freshservice?
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...
Read moreCommon Features
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Ticket Management
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Ticketing System
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Self Service Portal
+ 4 more
Unique Features
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Multi-Channel Communication
Pricing
Free Trial available
Starts from $19/User/Month when Billed Yearly
EV Service Manager
Efficiently manage customer support with ease.
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What is EV Service Manager?
EV Service Manager is an integrated system for managing customer support services. When a request comes in the ticket management system or customer portal, it is assigned to a technician who can log on and start working on the case straight away, using knowledge base and other tools within the ...
Read moreCommon Features
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Ticket Management
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Ticketing System
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Knowledge Base
+ 3 more
Unique Features
-
Customer Support
Pricing
EV Service Manager offers custom pricing plan
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
ManageEngine ServiceDesk Plus
Solving IT problems, keeping businesses running smoothly.
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What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ...
Read moreCommon Features
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Incident Management
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Asset Management
-
Knowledge Base
+ 1 more
Unique Features
-
Live Chat
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Contract (SLA Management)
Pricing
Free Trial available
ManageEngine ServiceDesk Plus offers custom pricing plan
SolarWinds Service Desk
Streamline IT service management with SolarWinds.
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What is SolarWinds Service Desk?
SolarWinds Service Desk is an IT service management platform for corporate IT teams handling incident tracking, service request fulfillment, and change management. Its self-service portal lets end users resolve common issues without opening tickets, reducing the manual workload on IT staff. It ...
Read moreCommon Features
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Self Service Portal
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Incident Management
-
Ticket Management
+ 4 more
Unique Features
-
Contract (SLA Management)
Pricing
Free Trial available, Try Now
Starts from $19/User/Month
Ivanti Service Manager
Elevate your IT service management with Ivanti.
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What is Ivanti Service Manager?
Ivanti Service Manager is a cloud-based, ITIL-ready IT service desk that helps IT teams increase service management effectiveness. It works with existing processes, tools, and technologies so organizations can optimize current resources without replacing their full stack.
Read moreCommon Features
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Ticket Management
-
Ticketing System
-
Incident Management
+ 4 more
Unique Features
-
Contract (SLA Management)
Pricing
Free Trial available
Ivanti Service Manager offers custom pricing plan
Jira Service Desk
Efficiently manage service requests with ease.
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What is Jira Service Desk?
Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and more. Jira Service Desk supports mixed on-premises and cloud deployment scenarios to better fit the ...
Read moreCommon Features
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Self Service Portal
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Ticket Management
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Workflow Management
+ 1 more
Unique Features
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Customer Support
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Live Chat
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Social Media Integration
+ 1 more
Pricing
Free Trial available, Try Now
Starts from $20/user/month when monthly, also offers free forever plan
Symantec ServiceDesk
Efficiently manage customer service and IT requests.
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What is Symantec ServiceDesk?
ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages customer service requests, work orders, change orders, materials and document management. ServiceDesk Plus is ...
Read moreCommon Features
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Ticket Management
-
Incident Management
-
Workflow Management
+ 2 more
Unique Features
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Document Management
Pricing
Symantec ServiceDesk offers custom pricing plan
InvGate Service Desk
Streamlining service operations, one ticket at a time.
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What is InvGate Service Desk?
InvGate Service Desk is an IT service desk platform with e-ticketing, helpdesk, inventory management, and customizable reporting. It provides end-to-end support for customer-facing and internal service operations for businesses and organizations of any size.
Read moreCommon Features
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Ticket Management
-
Self Service Portal
-
Knowledge Base
+ 3 more
Unique Features
-
Reports
-
Contract (SLA Management)
Pricing
Free Trial available, Try Now
InvGate Service Desk offers custom pricing plan
IBM Control Desk
Streamline your service desk with intelligent asset management.
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What is IBM Control Desk?
IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time they are acquired, provide a single view of IT services delivered to end users, deliver real-time service ...
Read moreCommon Features
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Ticket Management
-
Asset Management
-
Self Service Portal
+ 3 more
Unique Features
-
Contract (SLA Management)
-
Reports
Pricing
Free Trial available
IBM Control Desk offers custom pricing plan
Micro Focus Service Manager
Empowering IT to deliver exceptional service.
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What is Micro Focus Service Manager?
The Micro Focus Service Manager helps to run a more efficient and financially stable IT Service Desk, featuring live behaviors, analytics, automation and in-built ITSM capabilities. It helps to delight customers by delivering consistent, high performance service. Service Manager provides a ...
Read moreCommon Features
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Incident Management
-
Ticket Management
-
Self Service Portal
Unique Features
-
Collaboration Tools
Pricing
Free Trial available
Micro Focus Service Manager offers custom pricing plan
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
