Ivanti Service Manager Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Ivanti Service Manager offers custom pricing plan
Total Wine and More
SinClair Community College
AdventistHealth
SAITTrusted by teams including Total Wine and More
Overview
Pricing
Features
Buyer feedback
Alternatives
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Media
Security & Compliance
Support
FAQ
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What is Ivanti Service Manager?
Ivanti Service Manager is a cloud-based, ITIL-ready IT service desk that helps IT teams increase service management effectiveness. It works with existing processes, tools, and technologies so organizations can optimize current resources without replacing their full stack.
Pricing
Ivanti Service Manager offers custom pricing plan
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Platform
Web + mobile app (iOS & Android)
Ivanti Service Manager Software Demo
Ivanti Service Manager was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Ivanti Service Manager
- Team types
- Large Enterprises, Medium Business
Why teams choose Ivanti Service Manager
Seamlessly integrates with existing IT processes and tools.
Provides a robust framework for ITIL compliance.
Is Ivanti Service Manager right for you?
What buyers should know before shortlisting Ivanti Service Manager
Ivanti Service Manager is a comprehensive ITIL-ready service desk solution that enhances the effectiveness of IT service management teams. Its cloud-based architecture allows for seamless integration with existing processes and tools.
Ivanti Service Manager pros and cons
- Ivanti Service Manager pros
Seamlessly integrates with existing IT processes and tools.
Provides a robust framework for ITIL compliance.
- Ivanti Service Manager cons
Initial setup may require significant time investment.
Customization options may be limited for some users.
Ready to try it?
Get started with Ivanti Service Manager
Start your free trial — no credit card required.
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See how it stacks up
Compare Ivanti Service Manager side-by-side with top Service Desk Software alternatives.
What is the pricing of Ivanti Service Manager?
Ivanti Service Manager uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Ivanti Service Manager Pricing Plans
Weighing your options?
Not sure if Ivanti Service Manager fits your budget?
Ivanti Service Manager reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts.
What buyers like
- ITIL-ready solution
- Cloud-based flexibility
- End-to-end service management
Common complaints
- Complex setup process
- Can be overwhelming for small teams
- Limited customization options
Are you using Ivanti Service Manager?
What users are saying
MF
Morgan F
09/01/20
Expensive, buggy, and difficult to manage. Stay far away.
What do you like best? Supposedly, a mature implementation can integrate with other Ivanti tools. We were not able to see that benefit due to more ...
Read more
AI
Administrator in Hospital & Health Care
08/06/20
Easy to use, easy to configure, robust product
What do you like best? Product is easy to use, easy to customize, easy to admin for. Once you teach staff how to interact with one workspace, the ...
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AH
Andy H
10/02/19
Feature-packed but could it be over-complicated?
What do you like best? The Ivanti Service Manager application is jam packed full of features, with so much detail that can be recorded against ...
Read more
UI
User in Education Management
08/26/19
Its good
What do you like best? Intuitive and easy to use . Its has automated ticket tracking What do you dislike? Limited functions. Reporting is bad ...
Read more
AI
Administrator in Staffing and Recruiting
05/06/19
Ease of use
What do you like best? My team is able to configure ISM with ease. They have all promoted from the Service Desk and learned how to configure and ...
Read more
AI
Administrator in Hospital & Health Care
05/01/19
Service Manager Cloud
What do you like best? Incident, Problem, Change, Release, CMDB, Service Request all in 1 system. What do you dislike? Basic OOTB reporting ...
Read more
- See if Ivanti Service Manager fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Ivanti Service Manager?
Asset management is the practise of keeping track of your assets. Asset management allows you to efficiently manage assets while also extend…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
A ticketing system is a software tool that enables organizations to efficiently manage and track customer inquiries, complaints, and request…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
Ivanti Service Manager security and data handling
Key compliance certifications and security features for IT and security teams evaluating Ivanti Service Manager.
Certifications
Developer & data
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Ivanti Service Manager Customers
Total Wine and More
SinClair Community College
AdventistHealth
SAIT
Ivanti Service Manager Support Options
Frequently Asked Questions About Ivanti Service Manager
Common questions buyers ask before choosing Ivanti Service Manager.
Ivanti Service Manager is a Service Desk Software. Ivanti Service Manager offers Ticket Management, Ticketing System, Incident Management, Self Service Portal, Knowledge Base and many more functionalities.
Buyers commonly note the following limitations of Ivanti Service Manager: Initial setup may require significant time investment.; Customization options may be limited for some users..
Some top alternatives to Ivanti Service Manager includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and TechExcel ServiceWise.
Ivanti Service Manager offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by Ivanti Service Manager. You can visit Ivanti Service Manager pricing page to get the latest pricing.
Ready to try it?
Get started with Ivanti Service Manager
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].