Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · Call Center Software
TalkDesk leads with a 9.8 SpotScore and a 4.4/5 from 3,656 reviews — the highest review count in this set — covering inbound routing, AI-powered agent assistance, and workforce management for enterprise contact center operations. CloudTalk earns a 4.39/5 from 1,369 reviewers at a 9.6 SpotScore with a free trial and subscription pricing, a well-regarded fit for mid-market inside sales and support teams that need call recording, analytics, and CRM integration without an enterprise contract. CallTools scores the top user rating at 4.96/5 from 251 reviews at a 9.1 SpotScore, purpose-built for outbound dialing teams that run high-volume predictive and power dialing campaigns.
Call center software routes inbound and outbound calls, logs interactions, and gives supervisors real-time visibility into queue metrics, agent performance, and CSAT scores. The main buyers are customer support managers and sales operations leads at mid-market and enterprise companies with dedicated phone-based teams.
Quick picks for Call Center Software
- Best overall — TalkDesk
- Best for mid-market inside sales — CloudTalk
- Best for outbound dialing campaigns — CallTools
Who gets the most from Call Center Software
- 1Customer Service Managers overseeing multi-channel support teams
- 2Sales Managers coordinating sales automation and call campaigns
- 3Account Executives in SaaS or Martech firms managing outbound and inbound calls
How to choose Call Center Software
If you prioritize seamless CRM integration and multi-channel support, filter by products with strengths in integration and unified platforms. For reliable call quality and responsive support, sort by user ratings focusing on call clarity and customer service responsiveness.
Our research is independent and data-backed. We review thousands of tools and use real buyer signals — without the hype.
Best picks for
Showing 21-24 out of 24
7.8
SpotScore
Logimeter
Unlock your sales potential with data-driven insights.
Best for: SMB teams · Mid-market · Enterprise
Add to compare
What is Logimeter?
Introducing Logimeter, the ultimate solution for unlocking your sales potential. This innovative software offers call recording, tracking, analysis, and monitoring features to provide a clear view of your sales pipeline. With Logimeter, you can convert more leads into sales and drive revenue ...
Read more about Logimeter7.3
SpotScore
Add to compare
What is Zingtree?
Zingtree's Call Center Software allows you to have control over all aspects of your call center, from call routing to customer care and recording. Import your existing customers from your database or CRM for increased customer care, phone tags if you want to send the information after the call, ...
Read more about Zingtree7.0
SpotScore
MagneticOne Mobile Call Tracker
Effortlessly track all your calls on the go.
Best for: SMB teams · Mid-market · Enterprise
Add to compare
What is MagneticOne Mobile Call Tracker?
Introducing MagneticOne Mobile Call Tracker - the perfect solution for tracking all your calls while on the go. This smartphone software allows you to seamlessly transfer call information into your CRM systems, making it convenient and efficient for businesses that make a high volume of calls. ...
Read more about MagneticOne Mobile Call Tracker
- Shortlisted in minutes, not days
- Matched to your business
- Trusted by 2M+ software buyers every year
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
Rambl
Revolutionize your call center operations with Rambl.
Best for: SMB teams · Mid-market · Enterprise
Add to compare
What is Rambl?
Rambl is a call center software that helps companies run their contact centers, including the delivery of customer service, sales and marketing calls. Rambl utilizes the latest Web technology to deliver to enterprises a state-of-the-art enterprise call center software that is easy to deploy and ...
Read more about RamblRambl offers custom pricing plan
Related Blogs and Articles for Call Center Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].