List of Help Desk Software for SMBs in 2025

Showing 41-60 out of 148

List of the Best Help Desk Software For Small Business as of June 2025

8.7

Spot Score

Desk360

Streamline customer support for better business performance.

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4.5

(70)

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Product Description

Desk360 is a provider of help desk software from the Help Desk Company. Desk360's help desk software is designed to help to manage help desk, build better customer relationships and improve technical services organization. The help desk software is used by thousands of companies worldwide to ...

Pricing

Free Trial available

Starts from $19/Month when Billed Yearly, also offers free forever plan

8.7

Spot Score

ProProfs Help Desk

Effortlessly manage all your customer support needs.

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4.5

(16)

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Product Description

From the simple interface, to the powerful base features, everything in this package was thought through. ProProfs Help Desk is the perfect solution for companies needing help ticketing software, web based training (WBT), managing online content, providing scheduling and tracking capabilities, ...

Pricing

Free Trial available

Starts from $10/User/Month when Billed Yearly

8.7

Spot Score

Spiceworks Help Desk

Effortless IT asset management at your fingertips.

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4.3

(30)

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Product Description

Spiceworks Help Desk is an IT asset management and help desk solution that seamlessly integrates with existing technology, providing with end-to-end visibility into the network. The software is dedicated to Searching, Managing, and Monitoring IT assets throughout the entire organization. Need a ...

Pricing

8.7

Spot Score

Helpy

Empowering support for a thriving business.

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3.8

(2)

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Product Description

Helpy is a new help desk software solution, designed for small and medium enterprises, and low to moderate income users. With the goal of helping IT departments maintain and nurture relationships with customers and employees, Helpy offers comprehensive and versatile tools and features for all ...

Pricing

Free Trial available

Starts from $15/User/Month

8.7

Spot Score

OTRS

Streamline your help desk with OTRS.

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2.5

(1)

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Product Description

OTRS is a help desk software that simplifies the whole help desk procedure and transforms it into a convenient and efficient process. It enables users to create various types of tickets or problems for IT support, as well as share those tickets with other managers and teams. For tasks such as ...

Pricing

OTRS offers custom pricing plan

8.7

Spot Score

BoldDesk

Streamline your support with BoldDesk's advanced features.

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Product Description

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, develop personalized support creation forms, collaborate with your team, and increase agent productivity. Plus, ...

Pricing

Free Trial available

Starts from $8/User/Month when Billed Yearly

8.7

Spot Score

DeskXpand

Efficiently assist customers with DeskXpand.

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Product Description

DeskXpand is affordable help desk software which is called upon by customers when they find HomeXpand. DeskXpand helps customers successfully use HomeXpand with its customer service features. All product instances of DeskXpand can speak with each other in order to assist customers with ...

Pricing

Free Trial available

Starts from $9.99/User/Month

8.6

Spot Score

HESK

Streamline your customer support with ease.

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5.0

(5)

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Product Description

HESK is a one stop shop for all Help Desk needs. HESK is a web based customer support system that aims to provide user friendly support, easy management of tickets and communication with the customers. With the modular architecture of HESK, user can easily integrate it into an existing ...

Pricing

Free Trial available

Starts from $24.91/Month when Billed Yearly

8.6

Spot Score

Trakdesk

Streamline, organize, and improve customer support.

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4.5

(2)

Add to compare

Product Description

Trakdesky is a ticketing system designed for help desk and support staff from the corporate level to stand alone software vendors. Give customers a great experience when they have trouble by keeping them in the loop with tickets and gives employees the ability to communicate better by grouping ...

Pricing

Free Trial available

Starts from $9.99/User/Month when Billed Yearly

8.6

Spot Score

Halp

Efficient IT support solutions for any size organization.

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4.4

(65)

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Product Description

Halp is a powerful help desk solution for IT support organizations. Stop wasting valuable time manually logging trouble tickets with Halp, designed to accommodate the needs of any size help desk support staff with an affordable low cost per agent model. Get instant email notifications directly ...

Pricing

Free Trial available, Try Now

Starts from $15/User/Month

8.5

Spot Score

Movidesk

Empower your team, delight your customers.

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5.0

(5)

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Product Description

Movidesk is a simple, elegant help desk software. It's designed to give small teams an uncomplicated way to manage their interaction with customers. Movidesk is a customer service software platform that brings the latest in knowledge management, social networking, cloud computing, and ...

Pricing

Free Trial available

Starts from $99.90/User

8.5

Spot Score

AzureDesk

Efficient help desk solutions for seamless operations.

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4.6

(28)

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Product Description

AzureDesk is a cloud-based help desk software that allows teams to coordinate requests, track tickets, monitor cases, and manage service tickets for automated resolution. From an application management perspective it's important that the help desk runs smoothly and there are few hiccups. With ...

Pricing

Free Trial available

Starts from $33/User/Month when Billed Yearly

8.5

Spot Score

Raiseaticket

Effortless help desk solutions for all businesses.

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4.3

(3)

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Product Description

Raiseaticket is an affordable help desk software that is easy to use for both technical support or office staff. It comes with many features to aid in customer support, including email support, integrated feedback system, live chat window, remote control access, guides, backend information for ...

Pricing

Raiseaticket offers custom pricing plan

8.5

Spot Score

UserEcho

Effortless customer service for ultimate satisfaction.

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4.2

(21)

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Product Description

UserEcho provides a comprehensive Help Desk Software platform. No other product has all of the features which allow to service customers more efficiently and with greater satisfaction—sales tracking, email marketing, collaboration tools, website integration, PowerCRM integration, Service Level ...

Pricing

Free Trial available

Starts from $19/Month when Billed Yearly

8.5

Spot Score

lemtalk

Efficient, customizable, and affordable help desk software.

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4.2

(18)

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Product Description

emtalk is an easy-to-use, four function help desk software designed with the requirements of the modern computer user in mind. Whether user need to manage a low tech help desk or high tech solution, lemtalk's intuitive user interface will keep productive through the busy day. With a large ...

Pricing

Free Trial available

Starts from $40/Month when Billed Yearly

8.5

Spot Score

Spiraldesk

Simplify customer service and boost efficiency.

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4.0

(2)

Add to compare

Product Description

Spiraldesk provides exceptional customer service by making it as easy as possible to talk with clients, make job easier with transparent extracurriculars, and fully automate company's transactions. By helping user to reduce the paperwork involved with billing, Spiraldesk allows to focus more ...

Pricing

Free Trial available

Starts from $10/Month when Billed Yearly, also offers free forever plan

8.5

Spot Score

Astute Agent

Efficiently manage and solve customer issues.

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3.9

(2)

Add to compare

Product Description

Astute Agent is a help desk software for small and medium businesses and organizations. It provides three modules: Issue Manager, Knowledge Base and Mail Monitor. As an issue tracking system, users can open and close issues; as a Knowledge Base, it supports the recording and searching of ...

Pricing

Astute Agent offers custom pricing plan

8.5

Spot Score

ServiceNow Customer Service Management

Empowering customer service excellence, simplified.

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Add to compare

Product Description

ServiceNow Customer Service Management (CSM) endeavors to provide consistent customer experience throughout the customer journey from issue to resolution. This effective software unites all poker-face, middle and back-office functions into one platform, thus benefitting the teams for ...

Pricing

ServiceNow Customer Service Management offers custom pricing plan

8.5

Spot Score

Forethought AI

Empowering businesses with AI-driven customer service solutions.

Request a Quote

Add to compare

Product Description

Forethought AI helps to boost customer service by making use of artificial intelligence capabilities. With Forethought, businesses can promptly attend to commonly faced issues, forecast and give priority to tickets, and provide useful information to agents from a single AI-powered platform. ...

Pricing

Forethought AI offers custom pricing plan

8.5

Spot Score

MyAlice

Streamline your support, delight your customers.

Request a Quote

Add to compare

Product Description

MyAlice is a help desk and customer support software that enables companies to easily centralize and manage customer support and IT requests. This help desk and customer support solution comes with a wide range of features such as ticket management, knowledge management, reporting and ...

Pricing

Free Trial available

Starts from $27/Month when Billed Yearly

Best Help Desk Software For Small Business

Desk360

Streamline customer support for better business performance.

Desk360 is a provider of help desk software from the Help Desk Company. Desk360's help desk software is designed to help to manage help desk, build better customer relationships and improve technical services organization. The help desk software is used by thousands of companies worldwide to ...

ProProfs Help Desk

Effortlessly manage all your customer support needs.

From the simple interface, to the powerful base features, everything in this package was thought through. ProProfs Help Desk is the perfect solution for companies needing help ticketing software, web based training (WBT), managing online content, providing scheduling and tracking capabilities, ...

Spiceworks Help Desk

Effortless IT asset management at your fingertips.

Spiceworks Help Desk is an IT asset management and help desk solution that seamlessly integrates with existing technology, providing with end-to-end visibility into the network. The software is dedicated to Searching, Managing, and Monitoring IT assets throughout the entire organization. Need a ...

Helpy

Empowering support for a thriving business.

Helpy is a new help desk software solution, designed for small and medium enterprises, and low to moderate income users. With the goal of helping IT departments maintain and nurture relationships with customers and employees, Helpy offers comprehensive and versatile tools and features for all ...

OTRS

Streamline your help desk with OTRS.

OTRS is a help desk software that simplifies the whole help desk procedure and transforms it into a convenient and efficient process. It enables users to create various types of tickets or problems for IT support, as well as share those tickets with other managers and teams. For tasks such as ...

BoldDesk

Streamline your support with BoldDesk's advanced features.

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, develop personalized support creation forms, collaborate with your team, and increase agent productivity. Plus, ...

DeskXpand

Efficiently assist customers with DeskXpand.

DeskXpand is affordable help desk software which is called upon by customers when they find HomeXpand. DeskXpand helps customers successfully use HomeXpand with its customer service features. All product instances of DeskXpand can speak with each other in order to assist customers with ...

HESK

Streamline your customer support with ease.

HESK is a one stop shop for all Help Desk needs. HESK is a web based customer support system that aims to provide user friendly support, easy management of tickets and communication with the customers. With the modular architecture of HESK, user can easily integrate it into an existing ...

Trakdesk

Streamline, organize, and improve customer support.

Trakdesky is a ticketing system designed for help desk and support staff from the corporate level to stand alone software vendors. Give customers a great experience when they have trouble by keeping them in the loop with tickets and gives employees the ability to communicate better by grouping ...

Halp

Efficient IT support solutions for any size organization.

Halp is a powerful help desk solution for IT support organizations. Stop wasting valuable time manually logging trouble tickets with Halp, designed to accommodate the needs of any size help desk support staff with an affordable low cost per agent model. Get instant email notifications directly ...

Movidesk

Empower your team, delight your customers.

Movidesk is a simple, elegant help desk software. It's designed to give small teams an uncomplicated way to manage their interaction with customers. Movidesk is a customer service software platform that brings the latest in knowledge management, social networking, cloud computing, and ...

AzureDesk

Efficient help desk solutions for seamless operations.

AzureDesk is a cloud-based help desk software that allows teams to coordinate requests, track tickets, monitor cases, and manage service tickets for automated resolution. From an application management perspective it's important that the help desk runs smoothly and there are few hiccups. With ...

Raiseaticket

Effortless help desk solutions for all businesses.

Raiseaticket is an affordable help desk software that is easy to use for both technical support or office staff. It comes with many features to aid in customer support, including email support, integrated feedback system, live chat window, remote control access, guides, backend information for ...

UserEcho

Effortless customer service for ultimate satisfaction.

lemtalk

Efficient, customizable, and affordable help desk software.

emtalk is an easy-to-use, four function help desk software designed with the requirements of the modern computer user in mind. Whether user need to manage a low tech help desk or high tech solution, lemtalk's intuitive user interface will keep productive through the busy day. With a large ...

Spiraldesk

Simplify customer service and boost efficiency.

Spiraldesk provides exceptional customer service by making it as easy as possible to talk with clients, make job easier with transparent extracurriculars, and fully automate company's transactions. By helping user to reduce the paperwork involved with billing, Spiraldesk allows to focus more ...

Astute Agent

Efficiently manage and solve customer issues.

Astute Agent is a help desk software for small and medium businesses and organizations. It provides three modules: Issue Manager, Knowledge Base and Mail Monitor. As an issue tracking system, users can open and close issues; as a Knowledge Base, it supports the recording and searching of ...

ServiceNow Customer Service Management

Empowering customer service excellence, simplified.

ServiceNow Customer Service Management (CSM) endeavors to provide consistent customer experience throughout the customer journey from issue to resolution. This effective software unites all poker-face, middle and back-office functions into one platform, thus benefitting the teams for ...

Forethought AI

Empowering businesses with AI-driven customer service solutions.

Forethought AI helps to boost customer service by making use of artificial intelligence capabilities. With Forethought, businesses can promptly attend to commonly faced issues, forecast and give priority to tickets, and provide useful information to agents from a single AI-powered platform. ...

MyAlice

Streamline your support, delight your customers.

MyAlice is a help desk and customer support software that enables companies to easily centralize and manage customer support and IT requests. This help desk and customer support solution comes with a wide range of features such as ticket management, knowledge management, reporting and ...

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