Spot Score

Plumsail HelpDesk

Streamline customer support with ease.

4.9

(5)

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Plumsail HelpDesk offers custom pricing plan

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Overview

Features

Pricing

Alternatives

Ratings

Media

Support

FAQs

What is Plumsail HelpDesk?

Affiliate Disclosure

Plumsail HelpDesk is a web based application used to track customer support requests in an easy-to-use, intuitive interface. It's simple to use, so the team members can focus on providing the best customer service. The software helps to manage the IT tickets from the website including Windows, Mac, Linux and Unix PC. It can be used anywhere from a small home office to a large corporate enterprise.

Pricing

Plumsail HelpDesk offers custom pricing plan

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

Plumsail HelpDesk software demo

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Plumsail HelpDesk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Plumsail HelpDesk Features

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Features Score:

Known Issue Management

Live Chat

Multi-Channel Communication

Surveys & Feedback

Ticket Management

Plumsail HelpDesk Pricing

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Free Trial

Not available

Plumsail HelpDesk Pricing

Plumsail HelpDesk offers custom pricing plan

Pricing Model

Paid Plans (Quotation Based )

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Pricing Plans

Plumsail HelpDesk

Support channels
Ticket management
Knowledge base
Agent efficiency
Automation

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Plumsail HelpDesk Reviews & Ratings

4.9

Excellent

Based on 5 ratings & 20 reviews

Rating Distribution

Excellent

(18)

Very Good

(2)

Good

(0)

Poor

(0)

Terible

(0)

User Review

Anonymous User

07/26/23

4 out of 5

"Extremely helpful tool to manage SharePoint tickets."

What do you like best about Plumsail HelpDesk? We implemented this tool in 2021 and the setup is very smooth. Plumsail team was super helpful in ...

Anonymous User

07/26/23

4 out of 5

"Extremely helpful tool to manage SharePoint tickets."

What do you like best about Plumsail HelpDesk? We implemented this tool in 2021 and the setup is very smooth. Plumsail team was super helpful in ...

Anonymous User

07/19/23

4.5 out of 5

"Best automated helpdesk for growing organisations"

What do you like best about Plumsail HelpDesk? The analytics module help to get insights out of data and make improvements in the process. Agents chat ...

Anonymous User

07/19/23

5 out of 5

"Agent productivity improved and resolution TAT achieved"

What do you like best about Plumsail HelpDesk? The amazing communication and reminder system to track each abd every service and issue tickets What do ...

View all Reviews

Plumsail HelpDesk Support

Customer Service

Online

Location

Reach out to Plumsail HelpDesk Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Plumsail HelpDesk is a Help Desk Software. Plumsail HelpDesk offers Incident Management, Multi-Channel Communication, Document Storage, Ticket Management, Surveys & Feedback and many more functionalities.

Some top alternatives to Plumsail HelpDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice and BoldDesk.

Yes, Plumsail HelpDesk provides API.

No, Plumsail HelpDesk doesn't provide mobile app.

Plumsail HelpDesk is located in NA

Plumsail HelpDesk offers Quotation Based pricing model

We don't have information regarding integrations of the Plumsail HelpDesk as of now.

The starting price is not disclosed by Plumsail HelpDesk. You can visit Plumsail HelpDesk pricing page to get the latest pricing.

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].