Best Live Chat Software For Small Business
Top picks for Live Chat Software available for small business
8.7
Spot Score
Boost customer engagement and satisfaction with FocalScope.
Free Trial available
Freemium
Starts from $9/Month
8.7
Spot Score
Revolutionize customer engagement with eGain Chat.
Free trial not available
Freemium not available
eGain Chat offers custom pricing plan
8.6
Spot Score
Streamline customer support and boost conversions.
Free Trial available
Freemium not available
Starts from $79/Month when Billed Yearly
Showing 41-60 out of 98

List of the Best Live Chat Software For Small Business as of June 2026
8.7
Spot Score

FocalScope
Boost customer engagement and satisfaction with FocalScope.
Best for: SMB teams · Mid-market
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What is FocalScope?
FocalScope, a comprehensive live chat software, empowers you to effectively engage with your website visitors and turn them into loyal customers. Its pre-designed chat templates and customizable signup forms allow you to make a great first impression. The tool also offers canned responses for ...
Read more about FocalScopeStarts from $9/Month, also offers free forever plan
8.7
Spot Score

eGain Chat
Revolutionize customer engagement with eGain Chat.
Best for: SMB teams · Mid-market · Enterprise
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What is eGain Chat?
Introducing eGain Chat, the ultimate customer engagement automation platform. For more than 10 years, eGain has been the top provider of cloud-based customer engagement hub software. With eGain Chat, businesses can enhance customer experience, streamline service processes, and boost sales ...
Read more about eGain ChateGain Chat offers custom pricing plan
8.6
Spot Score

ChatGen
Streamline customer support and boost conversions.
Best for: SMB teams · Mid-market · Enterprise
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What is ChatGen?
. ChatGen is a hybrid chatbot platform that provides exceptional customer service through an automated bot. Trusted by reputable companies like PayPal, Eureka Forbes, and The ELS Club, this top-notch platform allows businesses to deliver personalized and friendly customer support quickly. With ...
Read more about ChatGenStarts from $79/Month when Billed Yearly
8.6
Spot Score

Sparkcentral
Transform your customer service experience with Sparkcentral.
Best for: SMB teams · Mid-market · Enterprise
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What is Sparkcentral?
Sparkcentral is a top-notch customer service SaaS platform designed for managing multiple asynchronous messaging channels. Our platform empowers users to handle high volumes of messages with the support of both human and virtual customer service agents. Our Automated Message Distribution (AMD) ...
Read more about SparkcentralSparkcentral offers custom pricing plan
8.6
Spot Score
LiveCaller
Transform website traffic into sales with LiveCaller.
Best for: SMB teams · Mid-market · Enterprise
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What is LiveCaller?
LiveCaller is the ultimate solution for managing all your calling needs. With a wide range of tools and features, LiveCaller offers optimal call creation, quicker response times, and increased sales success for your team. Its comprehensive call monitoring and callback software provides the ...
Read more about LiveCallerStarts from $12.60/Month when Billed Yearly
8.6
Spot Score

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What is RumbleTalk?
RumbleTalk is a revolutionary Group Chat Room Solution with over 600,000 users. Leveraging webRTC technology, members can easily host virtual meetings with audio and video-enabled conversations. It takes just a minute to set up a new chat room on your website without any coding or technical ...
Read more about RumbleTalkStarts from $25/Month, also offers free forever plan
8.6
Spot Score

BirdSeed
Engage your website visitors like never before.
Best for: SMB teams · Mid-market · Enterprise
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What is BirdSeed?
BirdSeed is a comprehensive website engagement tool, known for its simplicity and all-in-one solution. It offers a range of powerful features such as live chat, meeting scheduling, FAQ, and testimonials to engage visitors. The software also includes a Knowledge Library, Video Showcase, and Link ...
Read more about BirdSeedStarts from $29/Month when Billed Yearly, also offers free forever plan
8.6
Spot Score

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What is Subiz?
Introducing Subiz, the ultimate solution for capturing leads from your website visitors. This innovative sales tool allows users to attract and engage their audience, while seamlessly collecting important lead information. With Subiz, users can automate welcome messages, assign conversations to ...
Read more about SubizStarts from $9.59/Month, also offers free forever plan
8.5
Spot Score

IntelliTicks
Unleash the power of AI for smarter interactions.
Best for: SMB teams · Mid-market · Enterprise
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What is IntelliTicks?
IntelliTicks is a powerful AI-driven software that simplifies customer interactions and billing management, making it the top choice among industry leaders. This innovative platform creates a personalized experience for customers, allowing them to easily express their needs. Packed with a wide ...
Read more about IntelliTicksStarts from $20/Month when Billed Yearly, also offers free forever plan
8.5
Spot Score

Lime Talk
Transform visitors into customers with Lime Talk.
Best for: SMB teams · Mid-market · Enterprise
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What is Lime Talk?
Lime Talk is a cutting-edge Chat Application that enables businesses to engage with their website visitors. With this dynamic software, you can effectively turn your visitors into valuable customers. The advanced platform allows you to monitor and analyze customer interest, quickly respond to ...
Read more about Lime TalkStarts from $6/Month
8.5
Spot Score

Whisbi
Boost your sales with Whisbi - Your ultimate sales solution.
Best for: SMB teams · Mid-market · Enterprise
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What is Whisbi?
Whisbi is a powerful marketing platform that enables users to boost their sales without increasing their website traffic. By enhancing the quality of online leads, this cloud software offers features like conversational sales assistants, converter, and accelerator. It is designed to comply with ...
Read more about Whisbi8.5
Spot Score
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What is Hippo?
Hippo is a cutting-edge conversational tool that simplifies B2C communication for businesses. It enables real-time chat and smooth interaction with customers, resulting in increased sales. The platform allows businesses to provide top-notch customer service while keeping them engaged with live ...
Read more about HippoStarts from $17/Month when Billed Yearly
8.5
Spot Score

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What is ApexChat?
Attracting online visitors to your website takes a lot of effort, and it's a shame to let them slip away without identifying themselves. With ApexChat, your website can have live chat functionality, allowing you to connect with potential customers in real time. Our custom chat widget and ...
Read more about ApexChatApexChat offers custom pricing plan
8.5
Spot Score

Bold360
Transforming customer support with AI-driven chat.
Best for: SMB teams · Mid-market · Enterprise
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What is Bold360?
Bold360 is a powerful live chat and AI software that enables businesses to enhance their customer support efforts. With the help of advanced AI technology, this tool offers a humanized approach to customer engagement on websites. It also features a highly integrated chatbot that simplifies ...
Read more about Bold360Bold360 offers custom pricing plan
8.5
Spot Score

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What is Closer?
Introducing Closer, a conversational platform that simplifies business communication. This all-in-one tool provides text chat, audio and video calls, presentation mode, co-browsing, and rich messaging, making it easier to connect with potential customers. Its advanced routing ensures important ...
Read more about CloserCloser offers custom pricing plan
8.5
Spot Score

NinChat
Seamless chat solution for secure and efficient business communication.
Best for: SMB teams · Mid-market · Enterprise
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What is NinChat?
Introducing NinChat - the ultimate chat solution for businesses. With a focus on secure communication, customizable features, and multi-device compatibility, NinChat helps businesses enhance their customer service experience. Easily embed the chat on your website, mobile site, apps, or Facebook ...
Read more about NinChatNinChat offers custom pricing plan
8.5
Spot Score

Messagely
Streamline support communication and improve customer satisfaction.
Best for: SMB teams · Mid-market · Enterprise
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What is Messagely?
Messagely is a web-based help desk software system designed specifically to handle customer and technical support needs. Messagely offers the ability to store, manage and access all of the conversations, tickets and other communications 24/7. Discussions and messages are searchable across the ...
Read more about MessagelyStarts from $29/Month
8.4
Spot Score

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What is WebGreeter?
Experience seamless live chatting with clients with WebGreeter. Our BI-driven software offers customisable and easy-to-use solutions for hassle-free communication, regardless of your company's size or time zone. Our highly-skilled team ensures quick problem resolution to enhance client ...
Read more about WebGreeterStarts from $20/User/Month
8.4
Spot Score
13chats
Boost online sales with AI-powered chat functions.
Best for: SMB teams · Mid-market · Enterprise
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What is 13chats?
13chats is a platform that helps you boost sales online with easy-to-configure chat functions, such as behavior-driven widgets, popup boxes, and chatbots. With this software, studying customer interactions is easier than ever before, and you have the power to access and store previous customer ...
Read more about 13chatsStarts from $13/Month, also offers free forever plan
8.4
Spot Score

Social Intents
Engage, convert, and grow with Social Intents.
Best for: SMB teams · Mid-market · Enterprise
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What is Social Intents?
Live Chat Tool for Slack and Microsoft Teams. Boost website conversions and provide exceptional customer service with Social Intents. Seamlessly communicate with website visitors in real-time through popular web-based chat consoles. Utilize advanced popups and overlays to keep visitors engaged ...
Read more about Social IntentsStarts from $19/Month when Billed Yearly
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Frequently Asked Questions About Live Chat Software
Stuck on something? We're here to help with all the questions and answers in one place.
The most important Live Chat Software features to evaluate are Self Service Portal, Contact Management, Marketing Automation, Customer Support, Multiple Company, Multi-user Login. Most buyers prioritize ease of use, reporting, and integration capabilities. Look for tools that cover your core workflow before comparing advanced features.
Live Chat Software pricing varies widely — from free plans to enterprise contracts. 15 products on Spotsaas offer a free plan or trial:
The top rated Live Chat Software based on verified user reviews and SpotScore are Respond.io, ChatGen, IntelliTicks. These tools score highest on ease of use, feature depth, and customer support — updated monthly from real buyer feedback.
Start by listing your must-have features — commonly Self Service Portal, Contact Management, Marketing Automation, Customer Support, Multiple Company, Multi-user Login. Then filter by team size, budget, and integrations you already use. Compare at least 3 options using free trials before committing. Spotsaas lets you compare side-by-side in minutes.
Yes — 15 Live Chat Software on Spotsaas offer a free plan or trial. Free plans cover core features for small teams; paid upgrades unlock advanced reporting and integrations.
The best Live Chat Software for small businesses are affordable, quick to set up, and scale without complexity. Look for per-user pricing, no long-term contracts, and strong onboarding support.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].


