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Best Help Desk Software For Free

Top picks for Help Desk Software available for Free

8.7

Spot Score

Efficiently assist customers with DeskXpand.

No ratings available

Free Trial available

Freemium not available

Starts from $9.99/User/Month

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8.6

Spot Score

Streamline your customer support with ease.

5.0

Excellent

Free Trial available

Freemium not available

Starts from $24.91/Month when Billed Yearly

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8.6

Spot Score

Streamline, organize, and improve customer support.

4.5

Very Good

Free Trial available

Freemium not available

Starts from $9.99/User/Month when Billed Yearly

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List of the Best Help Desk Software For Free as of May 2025

8.7

Spot Score

DeskXpand - Help Desk Software

DeskXpand

Efficiently assist customers with DeskXpand.

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Product Description

DeskXpand is affordable help desk software which is called upon by customers when they find HomeXpand. DeskXpand helps customers successfully use HomeXpand with its customer service features. All product instances of DeskXpand can speak with each other in order to assist customers with ...

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Pricing

Free Trial available

Starts from $9.99/User/Month

8.6

Spot Score

HESK - Help Desk Software

HESK

Streamline your customer support with ease.

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5.0

(5)

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Product Description

HESK is a one stop shop for all Help Desk needs. HESK is a web based customer support system that aims to provide user friendly support, easy management of tickets and communication with the customers. With the modular architecture of HESK, user can easily integrate it into an existing ...

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Pricing

Free Trial available

Starts from $24.91/Month when Billed Yearly

8.6

Spot Score

Trakdesk - Help Desk Software

Trakdesk

Streamline, organize, and improve customer support.

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4.5

(2)

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Product Description

Trakdesky is a ticketing system designed for help desk and support staff from the corporate level to stand alone software vendors. Give customers a great experience when they have trouble by keeping them in the loop with tickets and gives employees the ability to communicate better by grouping ...

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Pricing

Free Trial available

Starts from $9.99/User/Month when Billed Yearly

8.6

Spot Score

Halp - Help Desk Software

Halp

Efficient IT support solutions for any size organization.

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4.4

(65)

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Product Description

Halp is a powerful help desk solution for IT support organizations. Stop wasting valuable time manually logging trouble tickets with Halp, designed to accommodate the needs of any size help desk support staff with an affordable low cost per agent model. Get instant email notifications directly ...

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Pricing

Free Trial available, Try Now

Starts from $15/User/Month

8.5

Spot Score

Movidesk - Help Desk Software

Movidesk

Empower your team, delight your customers.

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5.0

(5)

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Product Description

Movidesk is a simple, elegant help desk software. It's designed to give small teams an uncomplicated way to manage their interaction with customers. Movidesk is a customer service software platform that brings the latest in knowledge management, social networking, cloud computing, and ...

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Pricing

Free Trial available

Starts from $99.90/User

8.5

Spot Score

AzureDesk - Help Desk Software

AzureDesk

Efficient help desk solutions for seamless operations.

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4.6

(28)

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Product Description

AzureDesk is a cloud-based help desk software that allows teams to coordinate requests, track tickets, monitor cases, and manage service tickets for automated resolution. From an application management perspective it's important that the help desk runs smoothly and there are few hiccups. With ...

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Pricing

Free Trial available

Starts from $33/User/Month when Billed Yearly

8.5

Spot Score

Raiseaticket - Help Desk Software

Raiseaticket

Effortless help desk solutions for all businesses.

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4.3

(3)

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Product Description

Raiseaticket is an affordable help desk software that is easy to use for both technical support or office staff. It comes with many features to aid in customer support, including email support, integrated feedback system, live chat window, remote control access, guides, backend information for ...

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Pricing

Raiseaticket offers custom pricing plan

8.5

Spot Score

UserEcho - Help Desk Software

UserEcho

Effortless customer service for ultimate satisfaction.

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4.2

(21)

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Product Description

UserEcho provides a comprehensive Help Desk Software platform. No other product has all of the features which allow to service customers more efficiently and with greater satisfaction—sales tracking, email marketing, collaboration tools, website integration, PowerCRM integration, Service Level ...

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Pricing

Free Trial available

Starts from $19/Month when Billed Yearly

8.5

Spot Score

lemtalk - Help Desk Software

lemtalk

Efficient, customizable, and affordable help desk software.

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4.2

(18)

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Product Description

emtalk is an easy-to-use, four function help desk software designed with the requirements of the modern computer user in mind. Whether user need to manage a low tech help desk or high tech solution, lemtalk's intuitive user interface will keep productive through the busy day. With a large ...

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Pricing

Free Trial available

Starts from $40/Month when Billed Yearly

8.5

Spot Score

Spiraldesk - Help Desk Software

Spiraldesk

Simplify customer service and boost efficiency.

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4.0

(2)

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Product Description

Spiraldesk provides exceptional customer service by making it as easy as possible to talk with clients, make job easier with transparent extracurriculars, and fully automate company's transactions. By helping user to reduce the paperwork involved with billing, Spiraldesk allows to focus more ...

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Pricing

Free Trial available

Starts from $10/Month when Billed Yearly, also offers free forever plan

8.5

Spot Score

MyAlice - Help Desk Software

MyAlice

Streamline your support, delight your customers.

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Product Description

MyAlice is a help desk and customer support software that enables companies to easily centralize and manage customer support and IT requests. This help desk and customer support solution comes with a wide range of features such as ticket management, knowledge management, reporting and ...

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Pricing

Free Trial available

Starts from $27/Month when Billed Yearly

8.5

Spot Score

Kiodesk - Help Desk Software

Kiodesk

Hassle-free help desk solutions for small businesses.

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Product Description

Kiodesk is an online help desk software designed for small to mid-size businesses. Features include help desk ticketing system, database of customer purchase history, task tracking system, work order management, knowledge base, and more. Kiodesk combines outstanding support with ease of use for ...

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Pricing

8.5

Spot Score

HelpNinja - Help Desk Software

HelpNinja

Efficient support management made easy.

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Product Description

HelpNinja is the software solution for agencies looking for an online help desk or a ticketing system. As a web-based application, user can track and monitor every user's work requests on any device connected to the internet. HelpNinja gives full control over support process - from creating ...

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Pricing

Free Trial available

Starts from $29/Month when Billed Yearly

8.4

Spot Score

EvantoDesk - Help Desk Software

EvantoDesk

Efficient help desk solutions for exceptional customer service.

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5.0

(4)

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Product Description

The EvantoDesk Help Desk Software is a quick and easy way to purchase help desk tickets from customers. The help desk software also allows customers to purchase help desk tickets from the service desk. All the data from those tickets can be exported into various file formats including csv, ...

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Pricing

Free Trial available

Starts from $15/User/Month when Billed Yearly

8.4

Spot Score

Motadata HelpDesk - Help Desk Software

Motadata HelpDesk

Streamlining IT help desk operations efficiently.

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4.5

(9)

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Product Description

Motadata HelpDesk is a database driven Windows application that manages IT Help Desk Tickets, Requests and Issues. The Help Desk maintains a history of all issues, customers and service activities. A powerful search engine helps find information quickly. Responses can be stored in a variety of ...

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Pricing

Free Trial available

Motadata HelpDesk offers custom pricing plan

8.4

Spot Score

SmarterTrack - Help Desk Software

SmarterTrack

Streamline your customer support with SmarterTrack.

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4.3

(6)

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Product Description

SmarterTrack is a help desk software that allows to manage customer support requests, send automated emails, view individual tickets, and more. It also comes equipped with a dashboard so user can do live monitored ticket activity, as well as access monitoring reports for the most important ...

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Pricing

Free Trial available

Starts from $20/User/Month

8.4

Spot Score

SeamlessDesk - Help Desk Software

SeamlessDesk

Streamline customer service and grow your business.

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3.6

(4)

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Product Description

SeamlessDesk is a Help Desk Software for mid and small sized businesses and organizations looking to automate and streamline their internal and external communications, help desk interactions and customer service. SeamlessDesk helps users to grow business by automating customer inquiries and ...

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Pricing

Free Trial available

Starts from $57/Month, also offers free forever plan

8.4

Spot Score

Enchant - Help Desk Software

Enchant

Empowering non-techies, simplifying customer support.

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Product Description

Enchant is a help desk that is meant for non-technical users. The goal is to have people with no IT experience use Enchant to help them with their problems. Enchant does not have any features for support agents, only customers. Thus, it cannot be used for call centers. With integrated support ...

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Pricing

Free Trial available

Starts from $15/User/Month

8.3

Spot Score

ngDesk - Help Desk Software

ngDesk

Efficiently manage support requests with ngDesk.

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4.7

(1)

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Product Description

The ngDesk help desk software helps organizations manage support tickets, queries, and problem reports. The system provides a comprehensive overview of an organization's support requests. ngDesk helps to manage customers' issues efficiently, deliver faster response and serve customers better. ...

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Pricing

Free Trial available

Starts from $4/User/Month, also offers free forever plan

8.3

Spot Score

due.work - Help Desk Software

due.work

Efficient team task management made easy.

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4.6

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Product Description

Due.work is a task management software that helps teams work together to get stuff done. It incorporates basic features of task management software along with specific features to manage smaller projects.It is a task management system that replaces the commonly used email inbox with tasks, ...

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Pricing

Starts from $49/Month, also offers free forever plan

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

These are the key features of Help Desk Software. Billing and Invoicing, Self Service Portal, Leave Tracking (Vacation), Contact Management, Project Management, Marketing Automation, Customer Support, List Management, Employee Database and Call Logging

This software is researched and edited by

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].