SmarterTrack Reviews in June 2026: User Ratings, Pros & Cons

"Was a Good simple helpdesk"

What do you like best about SmarterTrack? It worked as exepected, on premise options were available What do you dislike about SmarterTrack? Currently comparing it with others options available in market It was good until arrival of new products , i used till 11.5 i did not upgrade it to next major version because it was terrible , i do not know the current state , i moved to another solution What problems is SmarterTrack solving and how is that benefiting you? Mainyl ticking , call tracking

"Easy to use software tool"

What do you like best about SmarterTrack? I like the live chat to customer services What do you dislike about SmarterTrack? messages have very slow updates, and audio has glitches Recommendations to others considering SmarterTrack: I Will recommend bigger companies that have a higher volume of application What problems is SmarterTrack solving and how is that benefiting you? Low price cost and good for long term Investment

"SmarterTrack"

What do you like best about SmarterTrack? The interface is not bad. Easy to look at and to find your current and old tickets. What do you dislike about SmarterTrack? Can't find certain audit controls like logging in and logging out. Administrators can't log a person out if that person forgets. Recommendations to others considering SmarterTrack: I think there are other vendors that offer more for their services but SmarterTrack is good for the price compared to others. What problems is ...

"SmarterTrack provides real-time customer support"

What do you like best about SmarterTrack? SmarterTrack is an elegant application to communicate with customers, has an impeccable interface and with an incredibly easy-to-use self-service portal to handle the flow of incidents we receive daily. The most important thing is that it is not necessary to be a programmer to customize the platform, since all the functions are really documented so that only the steps should be followed. What do you dislike about SmarterTrack? The live chat service ...

"Does what we need it do, good uptime."

What do you like best about SmarterTrack? The analytics are good. We're a small organization so a lot of the features for brands etc, don't mean anything to us. What do you dislike about SmarterTrack? The configuration interface seems poorly organized; I always have to click around for a while to find the setting I'm looking for. Recommendations to others considering SmarterTrack: It can be tedious to navigate to all the different places you have to go for different tasks in the Management ...

"My Review on Smarter Track (Helpdesk Softeare)"

What do you like best about SmarterTrack? Smarter Track is a helpdesk support tool that helps to track customer problems and issues. It basically connect with customers through Email - ticketing, VoIP and live chats. Its a great product as it reduce the number of employee required to deal with customer issues. It provide two variants- On premises and Hosted service. Businesses as per their productivity and strength can choose plans. What do you dislike about SmarterTrack? On premises plans ...