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SmarterTrack vs HelpNinja vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

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HelpNinja - Help Desk Software
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TL;DR - Quick Comparison Summary

Description

SmarterTrack is a help desk software that allows to manage customer support requests, send automated emails, view individual tickets, and more. It also comes equipped with a dashboard so ... Read More

HelpNinja is the software solution for agencies looking for an online help desk or a ticketing system. As a web-based application, user can track and monitor every user's work requests on ... Read More

Entry Level Pricing

  • Starts from $20
  • Starts from $29 , Billed Yearly

Free Trial Availability

  • Free Trial available
  • Free Trial available

Spotsaas Score

8.4/10

8.5/10

User Ratings

4.3

(8)
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Software Demo

Demo

SmarterTrack has not given any software demo yet

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HelpNinja has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

How do SmarterTrack, HelpNinja, Zendesk Support and Zoho Desk Compare on Features?

Total Features

12 Features

14 Features

Unique Features

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      What Do SmarterTrack, HelpNinja, Zendesk Support and Zoho Desk Cost?

      Pricing Option

          Starting From

          • $20
          • $29 , Billed Yearly

          Pricing Plans

          • Not Available
          • Samurai

            • Agents: 3

            • Mailbox: 3

            • Docs site: 1

            Show more +

          • Ronin

            • Agents: 5

            • Includes features of Samurai plan

            • Mailboxes: 3

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          • Yamabushi

            • Agents: 10

            • Includes features of Ronin plan, plus

            • Mailbox: 5

            Show more +

          Pricing Page

          smartertrack pricinghelpninja pricing

          Other Details

          Organization Types supported

          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals

          Platforms Supported

          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)

          Modes of support

          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online

          API Support

          • Not Available
          • Not Available
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          SmarterTrack vs HelpNinja vs Zendesk Support User Reviews & Rating Comparison

          User Ratings

          No reviews available for the product

          Rating Distribution

          Excellent

          2

          Very Good

          3

          Good

          1

          Poor

          0

          Terible

          0

          No reviews available for the product

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          Pros and Cons of SmarterTrack

          Pros and Cons of HelpNinja

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          List of Customers

          Customers

          No Customers information available.

          Phacient

          Phacient

          Astra WordPress Theme

          Astra WordPress Theme

          Creative Collaborations

          Creative Collaborations

          Media and Screenshots

          Screenshots

          No screenshots available.

          Group

          4 Screenshots

          Videos

          No videos available.

          No videos available.

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both SmarterTrack and HelpNinja offer a Free Trial.

          SmarterTrack is designed for Large Enterprises, Medium Business and Small Business.

          HelpNinja is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for SmarterTrack Starts at $20/User/Month whereas for HelpNinja Starts at $29/Month when Billed Yearly.

          Some top alternatives to SmarterTrack includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, Deskero, Teamwork Desk, HelpDesk, SysAid, Jitbit Helpdesk, Sitehelpdesk, Trakdesk, LabiDesk, HESK, Help Desk Premier and BoldDesk.

          Some top alternatives to HelpNinja includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Teamwork Desk, HelpDesk, SysAid, Jitbit Helpdesk, eStreamDesk, ReadyDesk, HelpdeskEddy, AzureDesk, HESK, DeskXpand and BoldDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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