8.4
Spot Score
Enchant Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
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Starts from $15 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Support
FAQ
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What is Enchant?
Enchant is a help desk that is meant for non-technical users. The goal is to have people with no IT experience use Enchant to help them with their problems. Enchant does not have any features for support agents, only customers. Thus, it cannot be used for call centers. With integrated support tickets, chat and voice communication, there is no easier way to get new customers on the phone.
Pricing
Starts from $15 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Platform
Web + mobile app (iOS & Android)
Enchant Screenshots
Enchant was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Enchant
- Team types
- Freelancers / Consultants, Large Enterprises
Why teams choose Enchant
Designed for ease of use by non-technical users
Integrated communication tools for customer support
Streamlined onboarding process for new customers
Is Enchant right for you?
What buyers should know before shortlisting Enchant
Enchant is designed specifically for non-technical users, making it accessible for anyone needing support. However, its lack of agent features limits its use in traditional help desk environments.
Enchant pros and cons
- Enchant pros
Designed for ease of use by non-technical users
Integrated communication tools for customer support
Streamlined onboarding process for new customers
- Enchant cons
Not suitable for businesses needing agent features
Limited functionality for complex support needs
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Compare Enchant side-by-side with top Help Desk Software alternatives.
What is the pricing of Enchant?
Enchant reviews and ratings
What buyers like
- User-friendly for non-technical users
- Integrated support tickets
- Chat and voice communication
Common complaints
- No features for support agents
- Limited to customer use only
- Not suitable for call centers
What users are saying
NS
Nikita S
11/21/23
"Enchant-ed"
What do you like best about Enchant? I spent hours, perhaps even days, searching for an intuitive customer support ticketing system with easy ...
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DE
Dominic E
11/16/23
"The best customer support ticketing system out there bar none"
What do you like best about Enchant? The UI is extremely fast and you can zip around just using the keyboard. As a UI designer, everything just feels ...
Read more
AU
Anonymous User
10/13/23
"The most value you will ever get from a service"
What do you like best about Enchant? It has so much to offer if you use it fully. The email ticking system is only one infinitely useful feature. You ...
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DH
Dean H
08/17/23
"Switched in 2015 after trying zendesk and other systems. Enchant is a keeper."
What do you like best about Enchant? The developers listen to feedback and actually react to it to meet your needs. Response time when in need of ...
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MD
Marcelo D
05/12/23
"Satisfied long-term user"
What do you like best about Enchant? We've been using Enchant since 2014 in more than one project. The best parts of Enchant are: * Easy to use: clean ...
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AU
Anonymous User
04/11/23
"Easy to setup and understand"
What do you like best about Enchant? It was very easy to setup up - took about a day, although we had a multi-language, multi-site use case. We added ...
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- See if Enchant fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Enchant?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
Storing a document, usually, a digital document, in a document management system is known as document storage (DMS). We now employ electroni…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Alternatives to Enchant
Enchant Support Options
Frequently Asked Questions About Enchant
Common questions buyers ask before choosing Enchant.
Enchant is a Help Desk Software. Enchant offers Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding and many more functionalities.
Buyers commonly note the following limitations of Enchant: Not suitable for businesses needing agent features; Limited functionality for complex support needs; May not scale well for larger teams.
Some top alternatives to Enchant includes Zoho Desk, Freshservice, Freshdesk, Zendesk Support and Helpwise.
Enchant offers Free Trial, Subscription pricing models
The starting price of Enchant is $15/User/Month
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
