Spot Score

Enchant

Empowering non-techies, simplifying customer support.

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Starts from $15/User/Month

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Overview

Features

Pricing

Alternatives

Ratings

Media

Support

FAQs

What is Enchant?

Affiliate Disclosure

Enchant is a help desk that is meant for non-technical users. The goal is to have people with no IT experience use Enchant to help them with their problems. Enchant does not have any features for support agents, only customers. Thus, it cannot be used for call centers. With integrated support tickets, chat and voice communication, there is no easier way to get new customers on the phone.

Pricing

Starts from $15/User/Month
Free Trial available

Customer Type

Freelancers
Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android

Enchant software demo

Enchant has not given any software demo yet

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Enchant was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Enchant Features

Show Feature Explanation

Features Score:

Alerts (Escalation)

Automated Routing

Contract (SLA Management)

Customizable Branding

Document Storage

Knowledge Base

Live Chat

Macros (Templated Responses)

Multi-Channel Communication

Social Media Integration

Surveys & Feedback

Ticket Management

Enchant Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Enchant Pricing

Starts from $15/User/Month

Pricing Model

Free trial
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Enchant

$15

/User/Month

Shared Inboxes
Knowledge Bases
Messengers
Satisfaction Ratings
Powerful Integrations

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Explore in-depth pricing

Screenshots of the Enchant Pricing Page

Disclaimer: Pricing information for Enchant is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Enchant

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Enchant Reviews & Ratings

Rating Distribution

Excellent

(54)

Very Good

(6)

Good

(0)

Poor

(0)

Terible

(0)

User Review

Nikita S

11/21/23

5 out of 5

"Enchant-ed"

What do you like best about Enchant? I spent hours, perhaps even days, searching for an intuitive customer support ticketing system with easy ...

Dominic E

11/16/23

5 out of 5

"The best customer support ticketing system out there bar none"

What do you like best about Enchant? The UI is extremely fast and you can zip around just using the keyboard. As a UI designer, everything just feels ...

Anonymous User

10/13/23

5 out of 5

"The most value you will ever get from a service"

What do you like best about Enchant? It has so much to offer if you use it fully. The email ticking system is only one infinitely useful feature. You ...

Dean H

08/17/23

5 out of 5

"Switched in 2015 after trying zendesk and other systems. Enchant is a keeper."

What do you like best about Enchant? The developers listen to feedback and actually react to it to meet your needs. Response time when in need of ...

View all Reviews

Enchant Support

Customer Service

Online

Location

United States

Reach out to Enchant Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Enchant is a Help Desk Software. Enchant offers Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding and many more functionalities.

Some top alternatives to Enchant includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice and Helpwise.

Yes, Enchant provides API.

Yes, Enchant provides a mobile app.

Enchant is located in United States

Enchant offers Free Trial, Subscription pricing models

We don't have information regarding integrations of the Enchant as of now.

The starting price of Enchant is $15/User/Month

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].