Spot Score

ngDesk

Efficiently manage support requests with ngDesk.

4.7

(41)

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Starts from $4/User/Month, also offers free forever plan

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Overview

Features

Pricing

Alternatives

Ratings

Media

Support

FAQs

What is ngDesk?

Affiliate Disclosure

The ngDesk help desk software helps organizations manage support tickets, queries, and problem reports. The system provides a comprehensive overview of an organization's support requests. ngDesk helps to manage customers' issues efficiently, deliver faster response and serve customers better. It comes with a set of pre-defined knowledge base modules and a ready to use Customer Portal for self-supporting.

Pricing

Starts from $4/User/Month
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

ngDesk software demo

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ngDesk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

ngDesk Features

Show Feature Explanation

Features Score:

Alerts (Escalation)

Automated Routing

Contract (SLA Management)

Customizable Branding

Knowledge Base

Live Chat

Macros (Templated Responses)

Multi-Channel Communication

Self Service Portal

Social Media Integration

Surveys & Feedback

Ticket Management

ngDesk Pricing

Claim a Free Trial

Free Trial

Yes, It's available

ngDesk Pricing

Starts from $4/User/Month
Offers free forever plan

Pricing Model

Free trial
Freemium
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

ngDesk

Unlimited Users and Agents
Chatbots
Unlimited Tickets and Chats
Custom Modules
Knowledge Base

Show more +

Team

/User/Month

Includes features of Cloud plan, plus
Installed on Premise (25 users min.)
24/7 Priority Support
Migration and Setup
CRM Integrations

Enterprise

/User/Month

Includes features of Premise plan, plus
Custom Development and Plugins
GDPR, PCI, HIPPA, SOX Compliant
Single Sign On
Private Instance

Show more +

Explore in-depth pricing

Screenshots of the ngDesk Pricing Page

Disclaimer: Pricing information for ngDesk is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for ngDesk

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ngDesk Reviews & Ratings

4.7

Excellent

Based on 41 ratings & 1 review

Rating Distribution

Excellent

(1)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

User Review

Bikram Roy

09/15/21

5 out of 5

ngDesk offer better prioritization of actions

ngDesk offer better prioritization of actions, I'd say. ngDesk has a better interface than most similar products, and a unique categorization of ...

View all Reviews

ngDesk Support

Customer Service

Online

Location

Dallas, Texas

Reach out to ngDesk Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

ngDesk is a Help Desk Software. ngDesk offers Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Customizable Branding, Ticket Management and many more functionalities.

Some top alternatives to ngDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice and BoldDesk.

No, ngDesk doesn't provide API.

No, ngDesk doesn't provide mobile app.

ngDesk is located in Dallas, Texas

ngDesk offers Free Trial, Freemium, Subscription pricing models

We don't have information regarding integrations of the ngDesk as of now.

The starting price of ngDesk is $4/User/Month

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.