List of Help Desk Software for SMBs in 2025

Showing 101-120 out of 148

List of the Best Help Desk Software For Small Business as of June 2025

7.9

Spot Score

Desku

#1 OmniChannel Customer Service Software

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Product Description

Desku offers a comprehensive customer service software solution that enhances support efficiency through live chat, ticketing, and AI-powered chatbot automation. Designed to seamlessly integrate with social media and e-commerce platforms, Desku provides businesses with a unified approach to ...

Pricing

Free Trial available, Try Now

Starts from $19/User/Month when Billed Yearly

7.9

Spot Score

Helpspot

Effortlessly manage your customer support requests.

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Product Description

The Helppot help desk is a powerful software tool with features that are incredibly easy to use. It enables anyone to set up their own help desk, or to upgrade an existing help desk, in minutes. Whether training staff or setting up for the first time, Helppot makes it simple to manage clients, ...

Pricing

Free Trial available

7.9

Spot Score

OfficeAmp

Streamline your IT support with OfficeAmp.

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Product Description

The OfficeAmp IT Service Management Solution is a web-based help desk system designed to provide a centralized repository for all organization's help desk needs. Its intuitive interface and powerful reporting engine offer greater visibility into the services being delivered to business. The ...

Pricing

Free Trial available

Starts from $1/User/Month

7.8

Spot Score

devContact

Efficient remote support for superior customer service.

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4.0

(4)

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Product Description

The devContact is a full featured support management application that provides remote support services including Email, Chat, Studio and Reporting. Remote support is a growing market with a high demand for help desk solutions that help keep the company productive and efficient. With devContact, ...

Pricing

devContact offers custom pricing plan

7.8

Spot Score

Help Sumo

Streamline support with Help Sumo.

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3.0

(2)

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Product Description

Help Sumo is a help desk software for small businesses and service providers. It seamlessly integrates ticketing, workflow, knowledge base, customer self-service portal into a single application experience, while also reaching out to mobiles, tablets or computers. The solution is cost effective ...

Pricing

Free Trial available

Starts from $19/User/Month

7.8

Spot Score

Help Desk Premier

Streamline your help desk needs with ease.

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1.0

(10)

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Product Description

Help Desk Premier provides state-of-the-art help desk software that allows to manage all aspects of help desk needs. The software automates the manual tasks of tracking and resolving issues, and interactive behavior-based email routing means less time responding to Help Desk tickets and more ...

Pricing

Free Trial available

7.8

Spot Score

SeQure Internal Employee Helpdesk Software

Efficiently handle employee requests with ease.

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Product Description

SeQure Internal Employee Helpdesk Software is the perfect solution for managing employee requests and concerns. It features the most user-friendly interface, making it easy for anyone to submit IT or non-IT requests in a matter of seconds. All you have to do is scan an asset label or QR code ...

Pricing

Free Trial available

Starts from $19/Month when Billed Yearly

7.8

Spot Score

HelpSpace

Streamlining customer support, one request at a time.

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Product Description

HelpDesk gives a company a place to manage requests made by customers via the internet, phone, by mobile device or by email. It then users to categorize requests, follow up on them and monitor their progress. The help desk can report on completed requests and provide statistics such as how long ...

Pricing

Starts from $10/Month

7.7

Spot Score

ManageEngine SupportCenter Plus

Efficient IT service management for your entire lifecycle.

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4.2

(5)

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Product Description

SupportCenter is a highly flexible ITIL based helpdesk solution that provides an excellent basis for the management of the IT Service Desk, whether in SMB or Enterprise organizations. SupportCenter offers powerful features like Single Sign On, Chat Support, Mobile Support, Remedy to ServiceNow ...

Pricing

ManageEngine SupportCenter Plus offers custom pricing plan

7.7

Spot Score

CustomerWise

Efficient support, satisfied customers.

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3.7

(2)

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Product Description

CustomerWise is a customer service ticket system that makes it easy to respond and track requests and bug and support tickets. Use it to get and stay organized, plus share data with the people who need it most for fast response times. CustomerWise integrates with any existing help desk or issue ...

Pricing

Starts from $20/User/Month

7.7

Spot Score

EV Self Help

Empower your team, save time, enhance productivity.

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Product Description

EV Self Help is an innovative knowledge management platform designed to empower users to solve problems on their own. Take advantage of employee self-service software with the ability to upload multimedia and documents, such as pictures and videos, to ensure an engaging experience. Plus, ...

Pricing

EV Self Help offers custom pricing plan

7.7

Spot Score

Wavity Help and Service Desk

Streamline your helpdesk and maximize team performance.

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Product Description

Introducing Wavity Help and Service Desk - the helpdesk solution that enables users to simplify their workflow and obtain the best performance from each team member. Wavity enables you to take control of how analytics and results are viewed, as it permits you to specify metrics upfront. This ...

Pricing

Free Trial available

Starts from $25/Month

7.6

Spot Score

Chorally

Effortless help desk management for your business.

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5.0

(3)

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Product Description

Chorally is built upon open-source technology and is designed to make online help desk as simple as possible. Plus, developers taken the time to make sure all the data is always backed up; it uses commercial grade Apache Cassandra for an enterprise-quality database and ElasticSearch for full ...

Pricing

Chorally offers custom pricing plan

7.6

Spot Score

Complaints Pro

Empower Your Customer Service Efforts.

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4.5

(10)

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Product Description

Complaints Pro is a robust, easy-to-use customer support software available. The software helps to easily manage organization's customer service requests, knowledge base, quotations, tickets, reports, and more. Manage customers online, or connect to back office applications, including ...

Pricing

Free Trial available

Starts from $1,500/Month

7.6

Spot Score

Sitehelpdesk

Efficient support solutions for every help desk team.

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4.0

(2)

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Product Description

Sitehelpdesk support software is a help desk solution that allows help desk teams to manage customer support tickets, reduce the length of support calls, and increase team productivity. Sitehelpdesk includes salesforce.com integration, inline chat for customer support, customizable billing ...

Pricing

Sitehelpdesk offers custom pricing plan

7.6

Spot Score

eGain Mail

Effortless support with eGain Mail.

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3.7

(13)

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Product Description

eGain offers a comprehensive Help Desk Software. Each of the applications are built around a visual service desk that provides an intuitive way for agents to handle customer requests while delivering the best Help Desk experience possible. The eGain mail software solution is an affordable, ...

Pricing

eGain Mail offers custom pricing plan

7.6

Spot Score

Pythia

Revolutionizing customer service with AI technology.

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Product Description

Pythia is the ultimate solution for delivering superior customer service. Our AI-driven platform offers support agents enhanced tools to optimize their customer interaction and power ticket analytics. Features like macro usage and advanced categorization options make it easy to filter and ...

Pricing

Free Trial available

Starts from $30/User/Month

7.5

Spot Score

Fernand

Revolutionize your workflow, conquer tasks effortlessly.

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Product Description

Introducing Fernand, a revolutionary productivity solution that is set to redefine the way you work. With the tagline "The fastest, calmest customer support," Fernand delivers unparalleled efficiency and speed in completing tasks, ensuring a seamless workflow experience. This cutting-edge tool ...

Pricing

Free Trial available

Starts from $29.00/user / month when Billed Yearly

7.5

Spot Score

IncognitoDesk

Anonymously seeking help with ease and comfort.

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Product Description

IncognitoDesk allows clients to remain anonymous while seeking help for their problems, providing them with total convenience. With this product, users will be able to contact their clients before they reach the point of crisis. IncognitoDesk can aid in fulfilling regulatory obligations while ...

Pricing

Starts from $15/Month

7.5

Spot Score

Aptedge

Revolutionize customer care with AI-powered efficiency.

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Add to compare

Product Description

Aptedge is a revolutionary AI-driven solution that harnesses the power of Generative Pre-trained Networks (GPT) to revolutionize customer care. By consolidating knowledge systems and speeding up case resolution times, Aptedge allows companies to optimize their support operations and cut costs. ...

Pricing

Aptedge offers custom pricing plan

Best Help Desk Software For Small Business

Desku

#1 OmniChannel Customer Service Software

Desku offers a comprehensive customer service software solution that enhances support efficiency through live chat, ticketing, and AI-powered chatbot automation. Designed to seamlessly integrate with social media and e-commerce platforms, Desku provides businesses with a unified approach to ...

Helpspot

Effortlessly manage your customer support requests.

The Helppot help desk is a powerful software tool with features that are incredibly easy to use. It enables anyone to set up their own help desk, or to upgrade an existing help desk, in minutes. Whether training staff or setting up for the first time, Helppot makes it simple to manage clients, ...

OfficeAmp

Streamline your IT support with OfficeAmp.

The OfficeAmp IT Service Management Solution is a web-based help desk system designed to provide a centralized repository for all organization's help desk needs. Its intuitive interface and powerful reporting engine offer greater visibility into the services being delivered to business. The ...

devContact

Efficient remote support for superior customer service.

The devContact is a full featured support management application that provides remote support services including Email, Chat, Studio and Reporting. Remote support is a growing market with a high demand for help desk solutions that help keep the company productive and efficient. With devContact, ...

Help Sumo

Streamline support with Help Sumo.

Help Sumo is a help desk software for small businesses and service providers. It seamlessly integrates ticketing, workflow, knowledge base, customer self-service portal into a single application experience, while also reaching out to mobiles, tablets or computers. The solution is cost effective ...

Help Desk Premier

Streamline your help desk needs with ease.

Help Desk Premier provides state-of-the-art help desk software that allows to manage all aspects of help desk needs. The software automates the manual tasks of tracking and resolving issues, and interactive behavior-based email routing means less time responding to Help Desk tickets and more ...

SeQure Internal Employee Helpdesk Software

Efficiently handle employee requests with ease.

SeQure Internal Employee Helpdesk Software is the perfect solution for managing employee requests and concerns. It features the most user-friendly interface, making it easy for anyone to submit IT or non-IT requests in a matter of seconds. All you have to do is scan an asset label or QR code ...

HelpSpace

Streamlining customer support, one request at a time.

HelpDesk gives a company a place to manage requests made by customers via the internet, phone, by mobile device or by email. It then users to categorize requests, follow up on them and monitor their progress. The help desk can report on completed requests and provide statistics such as how long ...

ManageEngine SupportCenter Plus

Efficient IT service management for your entire lifecycle.

SupportCenter is a highly flexible ITIL based helpdesk solution that provides an excellent basis for the management of the IT Service Desk, whether in SMB or Enterprise organizations. SupportCenter offers powerful features like Single Sign On, Chat Support, Mobile Support, Remedy to ServiceNow ...

CustomerWise

Efficient support, satisfied customers.

CustomerWise is a customer service ticket system that makes it easy to respond and track requests and bug and support tickets. Use it to get and stay organized, plus share data with the people who need it most for fast response times. CustomerWise integrates with any existing help desk or issue ...

EV Self Help

Empower your team, save time, enhance productivity.

EV Self Help is an innovative knowledge management platform designed to empower users to solve problems on their own. Take advantage of employee self-service software with the ability to upload multimedia and documents, such as pictures and videos, to ensure an engaging experience. Plus, ...

Wavity Help and Service Desk

Streamline your helpdesk and maximize team performance.

Introducing Wavity Help and Service Desk - the helpdesk solution that enables users to simplify their workflow and obtain the best performance from each team member. Wavity enables you to take control of how analytics and results are viewed, as it permits you to specify metrics upfront. This ...

Chorally

Effortless help desk management for your business.

Chorally is built upon open-source technology and is designed to make online help desk as simple as possible. Plus, developers taken the time to make sure all the data is always backed up; it uses commercial grade Apache Cassandra for an enterprise-quality database and ElasticSearch for full ...

Complaints Pro

Empower Your Customer Service Efforts.

Complaints Pro is a robust, easy-to-use customer support software available. The software helps to easily manage organization's customer service requests, knowledge base, quotations, tickets, reports, and more. Manage customers online, or connect to back office applications, including ...

Sitehelpdesk

Efficient support solutions for every help desk team.

Sitehelpdesk support software is a help desk solution that allows help desk teams to manage customer support tickets, reduce the length of support calls, and increase team productivity. Sitehelpdesk includes salesforce.com integration, inline chat for customer support, customizable billing ...

eGain Mail

Effortless support with eGain Mail.

eGain offers a comprehensive Help Desk Software. Each of the applications are built around a visual service desk that provides an intuitive way for agents to handle customer requests while delivering the best Help Desk experience possible. The eGain mail software solution is an affordable, ...

Pythia

Revolutionizing customer service with AI technology.

Pythia is the ultimate solution for delivering superior customer service. Our AI-driven platform offers support agents enhanced tools to optimize their customer interaction and power ticket analytics. Features like macro usage and advanced categorization options make it easy to filter and ...

Fernand

Revolutionize your workflow, conquer tasks effortlessly.

Introducing Fernand, a revolutionary productivity solution that is set to redefine the way you work. With the tagline "The fastest, calmest customer support," Fernand delivers unparalleled efficiency and speed in completing tasks, ensuring a seamless workflow experience. This cutting-edge tool ...

IncognitoDesk

Anonymously seeking help with ease and comfort.

IncognitoDesk allows clients to remain anonymous while seeking help for their problems, providing them with total convenience. With this product, users will be able to contact their clients before they reach the point of crisis. IncognitoDesk can aid in fulfilling regulatory obligations while ...

Aptedge

Revolutionize customer care with AI-powered efficiency.

Aptedge is a revolutionary AI-driven solution that harnesses the power of Generative Pre-trained Networks (GPT) to revolutionize customer care. By consolidating knowledge systems and speeding up case resolution times, Aptedge allows companies to optimize their support operations and cut costs. ...

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