7.7
SpotScore
ManageEngine SupportCenter Plus Reviews in August 2026: User Ratings, Pros & Cons
Efficient IT service management for your entire lifecycle.
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ManageEngine SupportCenter Plus offers custom pricing plan
ManageEngine SupportCenter Plus Reviews & Ratings
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Spotsaas Editor’s POV
ManageEngine SupportCenter Plus is a robust ITIL-based help desk solution that caters to both SMBs and enterprises. Its extensive features and flexibility make it a strong choice for organizations looking to enhance their IT service management.Read more
ManageEngine SupportCenter Plus pros and cons
Highly flexible ITIL-based solution
Supports SMB and Enterprise
Single Sign-On feature
Comprehensive customer lifecycle management
Complex setup process
Can be overwhelming for small teams
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Showing 1-5 out of 5
T
Trisha
10/11/21
So Far A Positive Experience
PROS & CONS What are the best aspects of this product? SupportEngine's web-based approach makes it easy for for multiple users to manage their assets. I know because I used to work with an application-based asset management solution. The agent-based platform is also great thing as it auto populates fields based on the scanned information. What aspects are problematic or could work better? The system may be quite rigid in several areas, especially in multi- editing, organizing, and ...
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A
Amy
04/13/21
SupportCenter Plus Personal Thoughts
PROS & CONS What are the best aspects of this product? SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system is also ideal in tracking content and multiple accounts. I also rely on the system for accurate professional service hours billing. I love how I can customize my reports as well. What aspects are problematic or could work better? There are certain features I think should be improved upon. For instance, I can't edit anything on the summary ...
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T
Trisha
10/02/19
So Far A Positive Experience
PROS & CONS What are the best aspects of this product? SupportEngine's web-based approach makes it easy for for multiple users to manage their assets. I know because I used to work with an application-based asset management solution. The agent-based platform is also great thing as it auto populates fields based on the scanned information. What aspects are problematic or could work better? The system may be quite rigid in several areas, especially in multi- editing, organizing, and ...
Read more
A
Amy
10/01/19
SupportCenter Plus Personal Thoughts
PROS & CONS What are the best aspects of this product? SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system is also ideal in tracking content and multiple accounts. I also rely on the system for accurate professional service hours billing. I love how I can customize my reports as well. What aspects are problematic or could work better? There are certain features I think should be improved upon. For instance, I can't edit anything on the summary ...
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D
Darryl
09/08/19
Fast and Effective
PROS & CONS What are the best aspects of this product? SupportEngine's best feature is its awesome, responsive, knowledgeable support team. What aspects are problematic or could work better? The software doesn't have an asset management functionality. What specific problems in your company were solved by this product? For years, ManageEngine SupportCenter Plus has been a huge boost to our drive in addressing and delivering top class service to customers. Are you a current user of ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].