7.7
Spot Score
CustomerWise Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Starts from $20 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Support
FAQ
Blogs
What is CustomerWise?
CustomerWise is a customer service ticket system that makes it easy to respond and track requests and bug and support tickets. Use it to get and stay organized, plus share data with the people who need it most for fast response times. CustomerWise integrates with any existing help desk or issue management system. Its simple, powerful features make sure user gets the most out of the support solution.
Pricing
Starts from $20 / User / Month
Best For
Suited for solo users, small teams, SMBs, and enterprise
CustomerWise Software Demo
CustomerWise was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider CustomerWise
- Team types
- Large Enterprises, Medium Business
Why teams choose CustomerWise
Seamless integration with existing help desks
User-friendly design for quick adoption
Efficient ticket tracking for better organization
Is CustomerWise right for you?
What buyers should know before shortlisting CustomerWise
CustomerWise offers a straightforward ticketing system that is ideal for small to medium businesses. Its integration capabilities enhance its usability alongside existing systems.
CustomerWise pros and cons
- CustomerWise pros
Seamless integration with existing help desks
User-friendly design for quick adoption
Efficient ticket tracking for better organization
- CustomerWise cons
May lack advanced features for larger teams
Requires some initial setup
Ready to try it?
Get started with CustomerWise
Connect with the team for a personalised demo.
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See how it stacks up
Compare CustomerWise side-by-side with top Help Desk Software alternatives.
What is the pricing of CustomerWise?
CustomerWise Pricing Plans
Professional
$20
/User/Month
Ticketing
Self Service Portal
SLA Management
Email Notification & Escalation
Sub Task Management
Show more +
Enterprise
$35
/User/Month
Includes features of the professional plan, plus
Sales & Marketing modules
Multi-site and multi-lingual support
Asset Management
Professional service billing and invoicing
Show more +
CustomerWise reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 2 reviews, with clear strengths and a few common watchouts.
What buyers like
- Easy ticket tracking
- Integrates with existing systems
- User-friendly interface
Common complaints
- Limited advanced features
- May require training for new users
- Not suitable for large enterprises
What users are saying
BS
Bob S
11/24/18
"Good information with a clunky interface"
What do you like best about CustomerWise? Tech Excel Customerwise did a good job of keeping track of incidents for our software help desk. If properly ...
Read more
BS
Bob S
11/24/18
"Good information with a clunky interface"
What do you like best about CustomerWise? Tech Excel Customerwise did a good job of keeping track of incidents for our software help desk. If properly ...
Read more
What are the features of CustomerWise?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
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9.7
Very Good
CustomerWise Support Options
Frequently Asked Questions About CustomerWise
Common questions buyers ask before choosing CustomerWise.
CustomerWise is a Help Desk Software. CustomerWise offers Incident Management, Macros (Templated Responses), Ticket Management, Surveys & Feedback, Knowledge Base and many more functionalities.
Buyers commonly note the following limitations of CustomerWise: May lack advanced features for larger teams; Requires some initial setup; Limited customization options.
Some top alternatives to CustomerWise includes Zoho Desk, Freshservice, Freshdesk, Zendesk Support and BoldDesk.
CustomerWise offers Subscription pricing model
The starting price of CustomerWise is $20/User/Month
Ready to try it?
Get started with CustomerWise
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].