7.6
SpotScore
Complaints Pro Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $500 / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Security & Compliance
Support
FAQ
Blogs
What is Complaints Pro?
Complaints Pro is a robust, easy-to-use customer support software available. The software helps to easily manage organization's customer service requests, knowledge base, quotations, tickets, reports, and more. Manage customers online, or connect to back office applications, including accounting systems and call center solutions, to start creating a seamless customer experience.
Pricing
Starts from $500 / Month
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Complaints Pro was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Complaints Pro
- Team types
- Large Enterprises, Medium Business
Why teams choose Complaints Pro
Offers a wide range of customer support features.
Seamlessly integrates with back office applications.
User-friendly interface simplifies management tasks.
Is Complaints Pro right for you?
What buyers should know before shortlisting Complaints Pro
Complaints Pro is a customer support software designed for managing service requests and integrating with existing systems. Before shortlisting, verify that its ticketing workflow matches your team's process—the platform works best for organizations with straightforward support queues rather than complex multi-channel routing.
Check integration compatibility with your current tools during a demo. Complaints Pro connects to common CRM and helpdesk platforms, but custom integrations may require additional setup time and cost.
Ask the vendor about API rate limits and whether your team will need developer resources for implementation. Pricing is typically per-user, per-month.
Confirm whether your expected user count falls within the vendor's standard tier pricing, as overage costs can accumulate quickly. Also clarify what happens to your data if you cancel—request details on export formats and retention periods before signing.
Test the reporting and analytics features against your actual support metrics. Some users report that custom report building requires manual configuration, so verify the platform can surface the KPIs your leadership team tracks.
Complaints Pro pros and cons
- Complaints Pro pros
Offers a wide range of customer support features.
Seamlessly integrates with back office applications.
User-friendly interface simplifies management tasks.
- Complaints Pro cons
May require training for new users.
Customization options are limited.
Ready to try it?
Get started with Complaints Pro
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Complaints Pro side-by-side with top Help Desk Software alternatives.
What is the pricing of Complaints Pro?
Complaints Pro Pricing Plans
Starter
$500
/Month
Manage complaints
Perform complaint investigations
Capture compliments and recognise staff
Procedure guides drive process
Send and receive emails
Show more +
Professional
$1,500
/Month
Includes features of Starter plan, plus
Capture and track enquiries
Capture Resolutions Actions like refunds, Account updates
Track complaints against products / services
SLA Engine
Show more +
Enterprise
$3,000
/Month
Includes features of Professional plan, plus
Financial Hardship
Manage suggestions
Suggestion Matrix
Track High Risk Complaints
Show more +
Weighing your options?
Not sure if Complaints Pro fits your budget?
Complaints Pro reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 10 reviews, with strong overall satisfaction.
What buyers like
- Easy to use
- Full ticket management
- Integrates with back office
Common complaints
- Can be overwhelming for new users
- Limited customization options
- Higher cost for advanced features
Are you using Complaints Pro?
What users are saying
RF
Ruthe F
12/24/23
"Lead to rushed and unsatisfactory resolutions"
What do you like best about Complaints Pro? Complaints Pro comes with a price tag. It does not justify its cost. It is encountering glitches this tool ...
Read more
AU
Anonymous User
12/18/23
"Customer Feedback: Key Solution from Complaints Pro"
What do you like best about Complaints Pro? Our business mainly depends of Feedback. We need to do survey before we organise any training. This will ...
Read more
RA
Ruth A
12/16/23
"A poor and less user friendly Solution"
What do you like best about Complaints Pro? Complaints Pro has a higher cost and does not justify its price. It is encountering a few problems it ...
Read more
AU
Anonymous User
09/12/23
"Best in class complaints management solution"
What do you like best about Complaints Pro? The team are so easy to work with and the solution is best in class in Australia What do you dislike about ...
Read more
RJ
Rodrick J
11/08/22
"Great Product"
What do you like best about Complaints Pro? I like the fact it compiles all of our complaints in one place. What do you dislike about Complaints Pro?
AU
Anonymous User
01/14/22
"Complaints Pro review"
What do you like best about Complaints Pro? It's very user friendly and easy to use for every person who is not so technically sound also. Very ...
Read more
- See if Complaints Pro fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Complaints Pro?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Complaints Pro security and data handling
Key compliance certifications and security features for IT and security teams evaluating Complaints Pro.
Certifications
Developer & data
Alternatives to Complaints Pro
Recommended
Efficient support for all your ...
9.7
Very Good
Complaints Pro Support Options
Frequently Asked Questions About Complaints Pro
Common questions buyers ask before choosing Complaints Pro.
Complaints Pro is a Help Desk Software. Complaints Pro offers Social Media Integration, Surveys & Feedback, Known Issue Management, Contract (SLA Management), Alerts (Escalation) and many more functionalities.
Buyers commonly note the following limitations of Complaints Pro: May require training for new users.; Customization options are limited.; Costs can increase with advanced features..
Some top alternatives to Complaints Pro includes Zoho Desk, Freshservice, Freshdesk, Teamwork Desk and BoldDesk.
Complaints Pro offers Free Trial, Subscription pricing models
The starting price of Complaints Pro is $500/Month
Free buyer scorecard
Evaluate Complaints Pro with the help desk software buyer scorecard
A weighted help desk software scorecard to assess Complaints Pro objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].