7.8
Spot Score
HelpSpace Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Starts from $10 / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Security & Compliance
Support
FAQ
Blogs
What is HelpSpace?
HelpDesk gives a company a place to manage requests made by customers via the internet, phone, by mobile device or by email. It then users to categorize requests, follow up on them and monitor their progress. The help desk can report on completed requests and provide statistics such as how long it takes to resolve an issue and what the customer satisfaction was.
Pricing
Starts from $10 / Month
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
HelpSpace was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider HelpSpace
- Team types
- Freelancers / Consultants, Large Enterprises
Why teams choose HelpSpace
Supports requests from various channels effectively.
Categorization helps streamline support processes.
Provides insights into customer satisfaction.
Is HelpSpace right for you?
What buyers should know before shortlisting HelpSpace
HelpSpace provides a solid platform for managing customer requests across various channels. Its focus on categorization and progress tracking makes it a reliable choice for businesses looking to enhance customer support.
HelpSpace pros and cons
- HelpSpace pros
Supports requests from various channels effectively.
Categorization helps streamline support processes.
Provides insights into customer satisfaction.
- HelpSpace cons
Limited integration options may hinder workflow.
Performance can lag during peak times.
Ready to try it?
Get started with HelpSpace
Connect with the team for a personalised demo.
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See how it stacks up
Compare HelpSpace side-by-side with top Help Desk Software alternatives.
What is the pricing of HelpSpace?
HelpSpace Pricing Plans
Freelancer
$10
/Month
5 Users
1 GB Storage
Inbound Email, Twitter, Facebook
Inteligent Rules and Auto Reply
Internal Team Chat
Show more +
Small Team
$30
/Month
10 Users
5 GB Storage
Includes features of All Plan
Big Team
$45
/Month
50 Users
10 GB Storage
Includes features of All Plan
Crowded Place
$99
/Month
Unlimited User
50 GB Storage
Includes features of All Plan
HelpSpace reviews and ratings
What buyers like
- Multi-channel request management
- Categorization of requests
- Progress monitoring
Common complaints
- Limited integrations
- Basic reporting features
- No mobile app
What are the features of HelpSpace?
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
Storing a document, usually, a digital document, in a document management system is known as document storage (DMS). We now employ electroni…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
HelpSpace security and data handling
Key compliance certifications and security features for IT and security teams evaluating HelpSpace.
Certifications
Developer & data
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Frequently Asked Questions About HelpSpace
Common questions buyers ask before choosing HelpSpace.
HelpSpace is a Help Desk Software. HelpSpace offers Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Ticket Management and many more functionalities.
Buyers commonly note the following limitations of HelpSpace: Limited integration options may hinder workflow.; Performance can lag during peak times..
Some top alternatives to HelpSpace includes Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk and Little SaaS Communication.
HelpSpace offers Subscription pricing model
The starting price of HelpSpace is $10/Month
Ready to try it?
Get started with HelpSpace
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].