7.7
Spot Score
ManageEngine SupportCenter Plus Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
SOC 2ManageEngine SupportCenter Plus offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is ManageEngine SupportCenter Plus?
SupportCenter is a highly flexible ITIL based helpdesk solution that provides an excellent basis for the management of the IT Service Desk, whether in SMB or Enterprise organizations. SupportCenter offers powerful features like Single Sign On, Chat Support, Mobile Support, Remedy to ServiceNow migration and so on across the entire customer lifecycle - from incident to service request to change management.
Pricing
ManageEngine SupportCenter Plus offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Single Sign-On (SSO)
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
ManageEngine SupportCenter Plus Software Demo
ManageEngine SupportCenter Plus was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ManageEngine SupportCenter Plus
- Team types
- Large Enterprises, Medium Business
Why teams choose ManageEngine SupportCenter Plus
Comprehensive ITIL compliance for service management.
Flexible enough to adapt to various organizational needs.
Strong mobile support for on-the-go management.
Is ManageEngine SupportCenter Plus right for you?
What buyers should know before shortlisting ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus is a robust ITIL-based help desk solution that caters to both SMBs and enterprises. Its extensive features and flexibility make it a strong choice for organizations looking to enhance their IT service management.
ManageEngine SupportCenter Plus pros and cons
- ManageEngine SupportCenter Plus pros
Comprehensive ITIL compliance for service management.
Flexible enough to adapt to various organizational needs.
Strong mobile support for on-the-go management.
- ManageEngine SupportCenter Plus cons
Setup can be complex and time-consuming.
May be too advanced for smaller teams.
Ready to try it?
Get started with ManageEngine SupportCenter Plus
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare ManageEngine SupportCenter Plus side-by-side with top Help Desk Software alternatives.
What is the pricing of ManageEngine SupportCenter Plus?
ManageEngine SupportCenter Plus uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
ManageEngine SupportCenter Plus Pricing Plans
ManageEngine SupportCenter Plus reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 5 reviews, with strong overall satisfaction.
What buyers like
- Highly flexible ITIL-based solution
- Supports SMB and Enterprise
- Single Sign-On feature
Common complaints
- Complex setup process
- Can be overwhelming for small teams
- Higher cost for advanced features
What users are saying
T
Trisha
10/11/21
So Far A Positive Experience
PROS & CONS What are the best aspects of this product? SupportEngine's web-based approach makes it easy for for multiple users to manage their ...
Read more
A
Amy
04/13/21
SupportCenter Plus Personal Thoughts
PROS & CONS What are the best aspects of this product? SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system ...
Read more
T
Trisha
10/02/19
So Far A Positive Experience
PROS & CONS What are the best aspects of this product? SupportEngine's web-based approach makes it easy for for multiple users to manage their ...
Read more
A
Amy
10/01/19
SupportCenter Plus Personal Thoughts
PROS & CONS What are the best aspects of this product? SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system ...
Read more
D
Darryl
09/08/19
Fast and Effective
PROS & CONS What are the best aspects of this product? SupportEngine's best feature is its awesome, responsive, knowledgeable support team. What ...
Read more
What are the features of ManageEngine SupportCenter Plus?
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
ManageEngine SupportCenter Plus security and data handling
Key compliance certifications and security features for IT and security teams evaluating ManageEngine SupportCenter Plus.
Certifications
Security features
Developer & data
Alternatives to ManageEngine SupportCenter Plus
Recommended
Efficient support for all your ...
9.7
Very Good
Efficiently manage service requests ...
Very Good
Effortlessly manage customer ...
9.2
Very Good
Connect with your customers on all ...
9.8
Excellent
Streamline customer support with ...
9.5
Very Good
Streamline support, satisfy customers.
7.9
Very Good
Efficient support at your fingertips.
8.8
Empowering customer service ...
8.5
ManageEngine SupportCenter Plus Support Options
Frequently Asked Questions About ManageEngine SupportCenter Plus
Common questions buyers ask before choosing ManageEngine SupportCenter Plus.
ManageEngine SupportCenter Plus is a Help Desk Software. ManageEngine SupportCenter Plus offers Social Media Integration, Multi-Channel Communication, Ticket Management, Surveys & Feedback, Knowledge Base and many more functionalities.
Buyers commonly note the following limitations of ManageEngine SupportCenter Plus: Setup can be complex and time-consuming.; May be too advanced for smaller teams.; Costs can escalate with additional features..
Some top alternatives to ManageEngine SupportCenter Plus includes Zoho Desk, Freshservice, Jira Service Desk, Freshdesk and Web+Center.
ManageEngine SupportCenter Plus offers Quotation Based pricing model
The starting price is not disclosed by ManageEngine SupportCenter Plus. You can visit ManageEngine SupportCenter Plus pricing page to get the latest pricing.
Ready to try it?
Get started with ManageEngine SupportCenter Plus
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].