List of Help Desk Software for SMBs in 2025

Showing 21-40 out of 148

List of the Best Help Desk Software For Small Business as of June 2025

9.1

Spot Score

Gladly

Empower Your Service Team. Elevate Your Customer Experience.

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4.8

(850)

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Product Description

Gladly is a help desk and customer support platform that enables modern service organizations to offer exceptional customer service. It gives them the tools to automate and improve incident response and also helps them take care of their customers and businesses more efficiently. It helps team ...

Pricing

Starts from $150/User/Month

9.1

Spot Score

Cayzu Help Desk

Simplify support and keep customers satisfied.

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4.6

(11)

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Product Description

Cayzu is a web-based help desk software for SMB customers. Cayzu helpdesk is designed with customers in mind, enabling them to easily manage their IT support requests from initiating a ticket to sending status updates to customers. Cayzu helps users client to track the progress of their ...

Pricing

Free Trial available

Starts from $4/User/Month when Billed Yearly

9.1

Spot Score

HubSpot Service Hub

Inbound support made simple and efficient.

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4.3

(822)

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Product Description

HubSpot Service Hub is the all-in-one help desk software that makes it easy for users to create and manage inbound support requests in just a few clicks. This cloud-based solution integrates with HubSpot CRM to keep in touch with key customer stages in the buying process. Plus, no matter how ...

Pricing

Starts from $1,200, also offers free forever plan

9.1

Spot Score

UseResponse

Effortless help desk management made easy.

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4.2

(21)

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Product Description

UseResponse is a quick and easy tool that makes help desk management straightforward and effortless. The entire help desk staff will be on the same page in no time with UseResponse's reporting and tracking features. With everything at their fingertips, staff can easily make tickets, monitor ...

Pricing

Free Trial available

Starts from $1,490/Year

9.1

Spot Score

Mojo Helpdesk

Efficient, integrated help desk for all your needs.

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4.1

(155)

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Product Description

The Mojo HelpDesk software is designed for customers who need advanced, integrated help desk software with all the features of Mojo but with many more capabilities. Features include password protected access, automated troubleshooting tools, multi site client management, security & firewall ...

Pricing

Free Trial available

Starts from $12.60/Month when Billed Yearly

9.0

Spot Score

Supportbench

Efficient Support Management for SMBs

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4.9

(72)

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Product Description

Supportbench. is an affordable Help Desk Software for SMB companies who manage their own customer support. It's the most simple to use Support Desk Software with many features & customization options. Supportbench. has helped customers with similar requirements, to better manage their ...

Pricing

Free Trial available

Starts from $32/Month when Billed Yearly

9.0

Spot Score

HappyFox

Efficient support, happy customers.

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4.4

(146)

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Product Description

The HappyFox Help Desk Software helps agents process support requests, keeping them happy and organized. It provides the infrastructure so users can run their business with no up-front costs or long term contracts. Features include Customizable templates for support requests, Knowledge base, ...

Pricing

Free Trial available, Try Now

Starts from $29/Month when Billed Yearly

9.0

Spot Score

Deskero

Streamlining customer support, one click at a time.

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4.3

(70)

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Product Description

Deskero is a powerful help desk software that keeps workflows simple and intuitive thanks to the push of a button. Powerful tools taken from experts at Deskero Technologies will enable to run a team of agents on a simple interface, which is optimized on mobile devices. Each help desk request ...

Pricing

Free Trial available

Starts from $9/User/Month when Billed Yearly

9.0

Spot Score

Dixa

Efficient, collaborative, and customizable customer support solution.

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3.9

(292)

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Product Description

Dixa is a help desk software with a focus on automation, analytics and collaboration. Set up auto-responses to receive customer requests, define SLAs for team to get paid for meeting them or get instant help from fellow agents. User can even get their customers live video calls directly solve ...

Pricing

Free Trial available, Try Now

Starts from $39/User/Month

8.9

Spot Score

Wowdesk

Effortless customer support at your fingertips.

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4.7

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Product Description

Wowdesk is a simple and powerful customer support software that provides one-stop service. It combines the functions of knowledge management and customer support so user can effectively manage customers and employees. It's intuitive, tons of functionality out of the box, beautiful design, and ...

Pricing

Free Trial available

Starts from $6/User/Month, also offers free forever plan

8.9

Spot Score

SherpaDesk

Effortless help desk management for all your needs.

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4.5

(29)

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Product Description

SherpaDesk helps companies manage their help desks, including ticketing, knowledge base, customer care, call tracking and more. It also helps companies provide online training to customers, set up web forums for communities or internal teams, self service ticket submission via the web or email ...

Pricing

Free Trial available

Starts from $9/Tech, also offers free forever plan

8.9

Spot Score

Teamwork Desk

Effortlessly improve customer support with Teamwork Desk.

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4.4

(76)

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Product Description

The Teamwork Desk is a host based desktop application that monitors the computers on the network and reports problems to a central location. With Teamwork Desk user can improve their cutomer's experience by identifying the location of the problem and allowing help desk operators to fix it. It’s ...

Pricing

Free Trial available

Starts from $8.50/User/Month when Billed Yearly

8.9

Spot Score

Helprace

Effortless help desk management and customer satisfaction.

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4.3

(4)

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Product Description

Helprace is a help desk and ticketing system that enables to run help desk in minutes. With Helprace, team will be able to manage customer tickets, schedule and manage appointments, collect feedback and more within minutes of having Helprace up and running. Features include: Supports unlimited ...

Pricing

Free Trial available

Starts from $9/User/Month when Billed Yearly

8.9

Spot Score

Sugester

Simplify client management with efficient ticket tracking.

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4.0

(4)

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Product Description

Sugester is a Help Desk Software which lets business manage their clients. It comes with a user-friendly interface and allows to track clients' tickets from the time they are created to when they are resolved. Users can also allocate resources to each ticket, as well as see the results of those ...

Pricing

Free Trial available

Starts from $9/User/Month, also offers free forever plan

8.9

Spot Score

N-able MSP Manager

Empower your MSP team for better customer experiences.

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3.9

(26)

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Product Description

N-able's MSP Manager is a Help Desk Software for Managed Service Providers (MSPs) who provide IT support services to small and medium sized businesses (SMBs). The N-able MSP Manager helps service technicians respond to service requests quickly, transcribe conversations into tickets, follow up ...

Pricing

N-able MSP Manager offers custom pricing plan

8.8

Spot Score

Milldesk

Streamline customer service with Milldesk's powerful solutions.

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4.5

(2)

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Product Description

Milldesk, is a revolutionary help desk software, is the most comprehensive customer service system on the market today. This easy to use system gives access to all of the customer service calls via an easy to use web interface, with tickets/history records including user name, the date and time ...

Pricing

Free Trial available

Milldesk offers custom pricing plan

8.8

Spot Score

Faveo HELPDESK

Streamline your support with Faveo Help Desk.

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4.4

(12)

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Product Description

Faveo's Help Desk Software is designed to help IT Managers and Administrators provide exceptional Support to their customers. The Faveo Help Desk tool places the user in direct contact with one individual for Live Chat, email support, personalized email alerts, Ask a Question tools, Ticket ...

Pricing

Starts from $1,382One-Time Payment, also offers free forever plan

8.8

Spot Score

Issuetrak

Effortlessly streamline your customer support.

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4.4

(69)

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Product Description

Issuetrak is a web-based help desk application that enables organizations to track, manage, and report all customer requests coming into one central location. Manage requests from inception to closure, prioritize the need of each request, assign tasks to users based on issue priority or ...

Pricing

Starts from $69/User/Month

8.8

Spot Score

Capacity

Streamline, centralize, and revolutionize your workflow today.

Request a Quote

Add to compare

Product Description

Discover Capacity, the revolutionary AI-Powered Support Automation Platform that puts an end to the chaos of information overload. Say goodbye to wasted time spent sifting through endless emails, playing phone tag, and constant interruptions. Capacity empowers your team with instant access to ...

Pricing

Starts from $49.00/user / month when Billed Yearly

8.8

Spot Score

Support.cc by 500apps

Efficient support at your fingertips.

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Add to compare

Product Description

Support.ly is the new software as a service solution for IT support, customer support and external helpdesk functions. From one central area individuals can monitor and control multiple support agents on different locations, chat with online customers and receive all incoming requests via email ...

Pricing

Free Trial available

Starts from $9.99/Month when Billed Yearly

Best Help Desk Software For Small Business

Gladly

Empower Your Service Team. Elevate Your Customer Experience.

Gladly is a help desk and customer support platform that enables modern service organizations to offer exceptional customer service. It gives them the tools to automate and improve incident response and also helps them take care of their customers and businesses more efficiently. It helps team ...

Cayzu Help Desk

Simplify support and keep customers satisfied.

Cayzu is a web-based help desk software for SMB customers. Cayzu helpdesk is designed with customers in mind, enabling them to easily manage their IT support requests from initiating a ticket to sending status updates to customers. Cayzu helps users client to track the progress of their ...

HubSpot Service Hub

Inbound support made simple and efficient.

HubSpot Service Hub is the all-in-one help desk software that makes it easy for users to create and manage inbound support requests in just a few clicks. This cloud-based solution integrates with HubSpot CRM to keep in touch with key customer stages in the buying process. Plus, no matter how ...

UseResponse

Effortless help desk management made easy.

UseResponse is a quick and easy tool that makes help desk management straightforward and effortless. The entire help desk staff will be on the same page in no time with UseResponse's reporting and tracking features. With everything at their fingertips, staff can easily make tickets, monitor ...

Mojo Helpdesk

Efficient, integrated help desk for all your needs.

The Mojo HelpDesk software is designed for customers who need advanced, integrated help desk software with all the features of Mojo but with many more capabilities. Features include password protected access, automated troubleshooting tools, multi site client management, security & firewall ...

Supportbench

Efficient Support Management for SMBs

Supportbench. is an affordable Help Desk Software for SMB companies who manage their own customer support. It's the most simple to use Support Desk Software with many features & customization options. Supportbench. has helped customers with similar requirements, to better manage their ...

HappyFox

Efficient support, happy customers.

The HappyFox Help Desk Software helps agents process support requests, keeping them happy and organized. It provides the infrastructure so users can run their business with no up-front costs or long term contracts. Features include Customizable templates for support requests, Knowledge base, ...

Deskero

Streamlining customer support, one click at a time.

Deskero is a powerful help desk software that keeps workflows simple and intuitive thanks to the push of a button. Powerful tools taken from experts at Deskero Technologies will enable to run a team of agents on a simple interface, which is optimized on mobile devices. Each help desk request ...

Dixa

Efficient, collaborative, and customizable customer support solution.

Dixa is a help desk software with a focus on automation, analytics and collaboration. Set up auto-responses to receive customer requests, define SLAs for team to get paid for meeting them or get instant help from fellow agents. User can even get their customers live video calls directly solve ...

Wowdesk

Effortless customer support at your fingertips.

Wowdesk is a simple and powerful customer support software that provides one-stop service. It combines the functions of knowledge management and customer support so user can effectively manage customers and employees. It's intuitive, tons of functionality out of the box, beautiful design, and ...

SherpaDesk

Effortless help desk management for all your needs.

SherpaDesk helps companies manage their help desks, including ticketing, knowledge base, customer care, call tracking and more. It also helps companies provide online training to customers, set up web forums for communities or internal teams, self service ticket submission via the web or email ...

Teamwork Desk

Effortlessly improve customer support with Teamwork Desk.

Helprace

Effortless help desk management and customer satisfaction.

Helprace is a help desk and ticketing system that enables to run help desk in minutes. With Helprace, team will be able to manage customer tickets, schedule and manage appointments, collect feedback and more within minutes of having Helprace up and running. Features include: Supports unlimited ...

Sugester

Simplify client management with efficient ticket tracking.

Sugester is a Help Desk Software which lets business manage their clients. It comes with a user-friendly interface and allows to track clients' tickets from the time they are created to when they are resolved. Users can also allocate resources to each ticket, as well as see the results of those ...

N-able MSP Manager

Empower your MSP team for better customer experiences.

N-able's MSP Manager is a Help Desk Software for Managed Service Providers (MSPs) who provide IT support services to small and medium sized businesses (SMBs). The N-able MSP Manager helps service technicians respond to service requests quickly, transcribe conversations into tickets, follow up ...

Milldesk

Streamline customer service with Milldesk's powerful solutions.

Milldesk, is a revolutionary help desk software, is the most comprehensive customer service system on the market today. This easy to use system gives access to all of the customer service calls via an easy to use web interface, with tickets/history records including user name, the date and time ...

Faveo HELPDESK

Streamline your support with Faveo Help Desk.

Faveo's Help Desk Software is designed to help IT Managers and Administrators provide exceptional Support to their customers. The Faveo Help Desk tool places the user in direct contact with one individual for Live Chat, email support, personalized email alerts, Ask a Question tools, Ticket ...

Issuetrak

Effortlessly streamline your customer support.

Issuetrak is a web-based help desk application that enables organizations to track, manage, and report all customer requests coming into one central location. Manage requests from inception to closure, prioritize the need of each request, assign tasks to users based on issue priority or ...

Capacity

Streamline, centralize, and revolutionize your workflow today.

Discover Capacity, the revolutionary AI-Powered Support Automation Platform that puts an end to the chaos of information overload. Say goodbye to wasted time spent sifting through endless emails, playing phone tag, and constant interruptions. Capacity empowers your team with instant access to ...

Support.cc by 500apps

Efficient support at your fingertips.

Support.ly is the new software as a service solution for IT support, customer support and external helpdesk functions. From one central area individuals can monitor and control multiple support agents on different locations, chat with online customers and receive all incoming requests via email ...

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