9.1
SpotScore
Mojo Helpdesk Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $12.60 / Month when Billed Yearly
Harvard University
Tesco
LACMA
Miramax
RocketRouteTrusted by teams including Harvard University
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for Mojo Helpdesk
Mojo Helpdesk is a comprehensive help desk solution used by IT Support Specialists and Help Desk Administrators in medium-sized businesses, particularly in sectors like education, healthcare, and IT services. A 4.84/5 rating from 18 user reviews suggests it is broadly validated, appealing to those who need advanced features but may not be universally loved.
Mojo Helpdesk excels with its advanced help desk features and integrated troubleshooting tools, making it ideal for managing complex support environments. Its capability for multi-site management further enhances its appeal for organizations with diverse operational needs. However, potential users should be aware of its complex setup process, which could pose challenges during initial deployment.
Quick facts about Mojo Helpdesk
What is Mojo Helpdesk?
The Mojo HelpDesk software is designed for customers who need advanced, integrated help desk software with all the features of Mojo but with many more capabilities. Features include password protected access, automated troubleshooting tools, multi site client management, security & firewall protection, self service ticketing/work order system with workflow capabilities, SLA management, email integration and third party integrations, etc.
Pricing
Starts from $12.60 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSingle Sign-On (SSO)
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Mojo Helpdesk Software Demo
Mojo Helpdesk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Mojo Helpdesk
- Use cases
- Education, Healthcare, IT Services
- Team types
- IT Support Specialist, Help Desk Administrator
- Company size
- 50–500 Employee
Why teams choose Mojo Helpdesk
Comprehensive Ticket Management: Offers features like ticket creation, assignment, automation, and SLA management to streamline support processes.
Self-Service Knowledge Base: Enables users to find answers to common queries, reducing the volume of incoming support requests.
Asset Management: Allows organizations to track assets, manage maintenance contracts, and receive notifications for renewals.
Is Mojo Helpdesk right for you?
What buyers should know before shortlisting Mojo Helpdesk
Mojo Helpdesk provides a comprehensive suite of help desk features, making it suitable for organizations that require advanced capabilities. However, its complexity and pricing may be a barrier for smaller teams or those seeking a simpler solution.
Mojo Helpdesk pros and cons
- Mojo Helpdesk pros
Comprehensive Ticket Management: Offers features like ticket creation, assignment, automation, and SLA management to streamline support processes.
Self-Service Knowledge Base: Enables users to find answers to common queries, reducing the volume of incoming support requests.
Asset Management: Allows organizations to track assets, manage maintenance contracts, and receive notifications for renewals.
- Mojo Helpdesk cons
Setup can be complex and time-consuming.
Higher pricing may not suit smaller teams.
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Get started with Mojo Helpdesk
Start your free trial — no credit card required.
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Compare Mojo Helpdesk side-by-side with top Help Desk Software alternatives.
What is the pricing of Mojo Helpdesk?
Mojo Helpdesk Pricing Plans
Team
Full ticket tracking
Email integration
Self service knowledge base
Canned responses
Custom forms
Show more +
Business
Includes features of Team plan, plus
Restricted agents
Escalation rules
Ticket merging
Round robin assignment
Show more +
Enterprise
Includes features of Business plan, plus
Advanced reporting
Dedicated account manager
Priority support
Automated exports
Show more +
Education and Non-Profit Organization
Weighing your options?
Not sure if Mojo Helpdesk fits your budget?
Mojo Helpdesk reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 155 reviews, with consistently positive feedback.
What buyers like
- Advanced help desk features
- Integrated troubleshooting tools
- Multi-site management
Common complaints
- Complex setup process
- Higher pricing for advanced features
- May require training for users
Are you using Mojo Helpdesk?
What users are saying
KA
Kim A
02/15/24
"Mojo Helpdesk"
What do you like best about Mojo Helpdesk? Mojo Helpdesk is very user- friendly. It allows our support organization to keep on top of all support ...
Read more
KA
Kim A
02/15/24
"Mojo Helpdesk"
What do you like best about Mojo Helpdesk? Mojo Helpdesk is very user- friendly. It allows our support organization to keep on top of all support ...
Read more
AU
Anonymous User
02/08/24
"Mojo Helpdesk is the solution for higher educational issues!"
What do you like best about Mojo Helpdesk? I love the fact that notes, pictures and files can be attached I order to further assist the agent assigned ...
Read more
AU
Anonymous User
02/08/24
"Mojo Helpdesk is the solution for higher educational issues!"
What do you like best about Mojo Helpdesk? I love the fact that notes, pictures and files can be attached I order to further assist the agent assigned ...
Read more
DO
Dany O
01/16/24
"MojoHelpDesk"
What do you like best about Mojo Helpdesk? I like the new version of the Mojo Help Desk The new Reporting Dashboard has been enhanced
DO
Dany O
01/16/24
"MojoHelpDesk"
What do you like best about Mojo Helpdesk? I like the new version of the Mojo Help Desk The new Reporting Dashboard has been enhanced
- See if Mojo Helpdesk fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Mojo Helpdesk?
Mojo Helpdesk's Alerts (Escalation) feature automatically triggers notifications when support tickets surpass defined time thresholds or rem…
Mojo Helpdesk's Automated Routing directs incoming tickets to the most suitable agent or department based on predefined rules. Criteria such…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
Mojo Helpdesk's Customizable Branding feature lets businesses match their support portal appearance to their brand identity. Organizations c…
Mojo Helpdesk's Document Storage feature lets teams upload, manage, and share important files directly within tickets. Documents such as man…
Mojo Helpdesk's Incident Management feature lets teams log, categorize, and resolve unplanned service disruptions effectively. Multiple tick…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
Mojo Helpdesk's Known Issue Management feature lets support teams document and track frequently occurring or system-wide issues. Customers a…
Mojo Helpdesk's Live Chat feature lets real-time communication between customers and support agents through the help desk interface. This im…
Mojo Helpdesk's Macros feature provides pre-written replies for common customer questions, letting agents respond quickly and consistently.…
Mojo Helpdesk's Multi-Channel Communication feature lets customers reach support through email, web forms, and other integrated platforms. A…
Mojo Helpdesk's Self Service Portal lets users submit tickets, search the knowledge base, and track request statuses independently. The port…
Mojo Helpdesk's Social Media Integration connects social platforms like Facebook or Twitter with its ticketing system, turning user messages…
Mojo Helpdesk's Surveys & Feedback feature lets organizations gather customer satisfaction data through customizable surveys after support i…
Mojo Helpdesk's Ticket Management system simplifies handling customer inquiries by organizing them into trackable, assignable support ticket…
Mojo Helpdesk security and data handling
Key compliance certifications and security features for IT and security teams evaluating Mojo Helpdesk.
Certifications
Security features
Developer & data
Alternatives to Mojo Helpdesk
Recommended
Efficient support for all your ...
9.7
Very Good
Why buyers keep looking beyond Mojo Helpdesk
Limited reporting — teams needing advanced analytics must export data and use external tools like Tableau or Power BI
Steep learning curve on initial setup; customization options are restricted, making it difficult to match specific workflows
Feature requests and bug fixes move slowly — some issues reported by users remain unresolved for months
Mobile app lacks feature parity with desktop version, limiting effectiveness for support teams working primarily on phones or tablets
Struggles with scale — performance degrades noticeably when handling high ticket volumes or large user bases
Integration limited to Google Workspace and Microsoft 365; lacks connectors for Slack, Salesforce, Zendesk, and other common tools
Mojo Helpdesk Customers
Harvard University
Tesco
LACMA
Miramax
RocketRoute
Michigan State University
Standford University
daskeyboard
ABC
Sofi Stadium
Scotts
San Antonio Spurs
Texas Children's Hospital
Department of Community Supervision
Mojo Helpdesk Support Options
Frequently Asked Questions About Mojo Helpdesk
Common questions buyers ask before choosing Mojo Helpdesk.
Mojo Helpdesk is a Help Desk Software. Mojo Helpdesk offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.
Buyers commonly note the following limitations of Mojo Helpdesk: Setup can be complex and time-consuming.; Higher pricing may not suit smaller teams.; Training may be necessary for effective use..
Some top alternatives to Mojo Helpdesk includes Zoho Desk, Freshservice, Freshdesk, Teamwork Desk and BoldDesk.
Mojo Helpdesk offers Free Trial, Subscription pricing models
The starting price of Mojo Helpdesk is $12.60/Month when Billed Yearly
Free buyer scorecard
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].