9.1
Spot Score
Mojo Helpdesk Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $12.60 / Month when Billed Yearly
Harvard University
Tesco
LACMA
Miramax
RocketRouteTrusted by many companies including Harvard University
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Mojo Helpdesk
Mojo Helpdesk is a comprehensive help desk solution used by IT Support Specialists and Help Desk Administrators in medium-sized businesses, particularly in sectors like education, healthcare, and IT services. A 4.1/5 rating from 18 user reviews suggests it is broadly validated, appealing to those who need advanced features but may not be universally loved.
Mojo Helpdesk excels with its advanced help desk features and integrated troubleshooting tools, making it ideal for managing complex support environments. Its capability for multi-site management further enhances its appeal for organizations with diverse operational needs. However, potential users should be aware of its complex setup process, which could pose challenges during initial deployment.
Quick facts about Mojo Helpdesk
What is Mojo Helpdesk?
The Mojo HelpDesk software is designed for customers who need advanced, integrated help desk software with all the features of Mojo but with many more capabilities. Features include password protected access, automated troubleshooting tools, multi site client management, security & firewall protection, self service ticketing/work order system with workflow capabilities, SLA management, email integration and third party integrations, etc.
Pricing
Starts from $12.60 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSingle Sign-On (SSO)
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Mojo Helpdesk Software Demo
Mojo Helpdesk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Mojo Helpdesk
- Use cases
- Education, Healthcare, IT Services
- Team types
- IT Support Specialist, Help Desk Administrator
- Company size
- 50–500 Employee
Why teams choose Mojo Helpdesk
Comprehensive Ticket Management: Offers features like ticket creation, assignment, automation, and SLA management to streamline support processes.
Self-Service Knowledge Base: Enables users to find answers to common queries, reducing the volume of incoming support requests.
Asset Management: Allows organizations to track assets, manage maintenance contracts, and receive notifications for renewals.
Is Mojo Helpdesk right for you?
What buyers should know before shortlisting Mojo Helpdesk
Mojo Helpdesk provides a comprehensive suite of help desk features, making it suitable for organizations that require advanced capabilities. However, its complexity and pricing may be a barrier for smaller teams or those seeking a simpler solution.
Mojo Helpdesk pros and cons
- Mojo Helpdesk pros
Comprehensive Ticket Management: Offers features like ticket creation, assignment, automation, and SLA management to streamline support processes.
Self-Service Knowledge Base: Enables users to find answers to common queries, reducing the volume of incoming support requests.
Asset Management: Allows organizations to track assets, manage maintenance contracts, and receive notifications for renewals.
- Mojo Helpdesk cons
Setup can be complex and time-consuming.
Higher pricing may not suit smaller teams.
Ready to try it?
Get started with Mojo Helpdesk
Start your free trial — no credit card required.
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Compare Mojo Helpdesk side-by-side with top Help Desk Software alternatives.
What is the pricing of Mojo Helpdesk?
Mojo Helpdesk Pricing Plans
Team
Full ticket tracking
Email integration
Self service knowledge base
Canned responses
Custom forms
Show more +
Business
Includes features of Team plan, plus
Restricted agents
Escalation rules
Ticket merging
Round robin assignment
Show more +
Enterprise
Includes features of Business plan, plus
Advanced reporting
Dedicated account manager
Priority support
Automated exports
Show more +
Education and Non-Profit Organization
Mojo Helpdesk reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 155 reviews, with strong overall satisfaction.
What buyers like
- Advanced help desk features
- Integrated troubleshooting tools
- Multi-site management
Common complaints
- Complex setup process
- Higher pricing for advanced features
- May require training for users
What users are saying
KA
Kim A
02/15/24
"Mojo Helpdesk"
What do you like best about Mojo Helpdesk? Mojo Helpdesk is very user- friendly. It allows our support organization to keep on top of all support ...
Read more
KA
Kim A
02/15/24
"Mojo Helpdesk"
What do you like best about Mojo Helpdesk? Mojo Helpdesk is very user- friendly. It allows our support organization to keep on top of all support ...
Read more
AU
Anonymous User
02/08/24
"Mojo Helpdesk is the solution for higher educational issues!"
What do you like best about Mojo Helpdesk? I love the fact that notes, pictures and files can be attached I order to further assist the agent assigned ...
Read more
AU
Anonymous User
02/08/24
"Mojo Helpdesk is the solution for higher educational issues!"
What do you like best about Mojo Helpdesk? I love the fact that notes, pictures and files can be attached I order to further assist the agent assigned ...
Read more
DO
Dany O
01/16/24
"MojoHelpDesk"
What do you like best about Mojo Helpdesk? I like the new version of the Mojo Help Desk The new Reporting Dashboard has been enhanced
DO
Dany O
01/16/24
"MojoHelpDesk"
What do you like best about Mojo Helpdesk? I like the new version of the Mojo Help Desk The new Reporting Dashboard has been enhanced
What are the features of Mojo Helpdesk?
Mojo Helpdesk’s Alerts (Escalation) feature automatically triggers notifications when support tickets surpass defined time thresholds or rem…
Mojo Helpdesk’s Automated Routing intelligently directs incoming tickets to the most suitable agent or department based on predefined rules.…
Mojo Helpdesk’s Contract (SLA Management) feature allows organizations to define and track Service Level Agreements for timely response and…
Mojo Helpdesk’s Customizable Branding feature enables businesses to tailor the appearance of their support portal to match their brand ident…
Mojo Helpdesk’s Document Storage feature allows teams to upload, manage, and share important files directly within tickets. Documents such a…
Mojo Helpdesk’s Incident Management feature helps teams log, categorize, and resolve unplanned service disruptions effectively. Multiple tic…
Mojo Helpdesk’s Knowledge Base provides a searchable library of FAQs, guides, and troubleshooting articles designed to help users find solut…
Mojo Helpdesk’s Known Issue Management feature allows support teams to document and track frequently occurring or system-wide issues. Custom…
Mojo Helpdesk’s Live Chat feature enables real-time communication between customers and support agents through the help desk interface. This…
Mojo Helpdesk’s Macros (Templated Responses) feature provides pre-written replies for common customer queries, enabling agents to respond qu…
Mojo Helpdesk’s Multi-Channel Communication feature allows customers to reach support through email, web forms, and other integrated platfor…
Mojo Helpdesk’s Self Service Portal empowers users to submit tickets, search the knowledge base, and track request statuses independently. T…
Mojo Helpdesk’s Social Media Integration connects social platforms like Facebook or Twitter with its ticketing system, turning user messages…
Mojo Helpdesk’s Surveys & Feedback feature allows organizations to gather post-interaction insights through customizable customer satisfacti…
Mojo Helpdesk’s Ticket Management system streamlines the handling of customer inquiries by organizing them into trackable, assignable suppor…
Mojo Helpdesk security and data handling
Key compliance certifications and security features for IT and security teams evaluating Mojo Helpdesk.
Certifications
Security features
Developer & data
Alternatives to Mojo Helpdesk
Recommended
Efficient support for all your ...
9.7
Very Good
Why buyers keep looking beyond Mojo Helpdesk
Users have noted that Mojo HelpDesk offers limited out-of-the-box reporting capabilities. For more advanced analytics, users may need to export data and utilize external tools. This can be a drawback for organizations requiring in-depth reporting features.
Some users have expressed that the platform's user interface can be confusing initially, and customization options are somewhat limited. This may affect the user experience and the ability to tailor the system to specific organizational needs.
There have been instances where users reported that feature requests and issues raised were not addressed promptly, with some requests remaining unresolved for extended periods. This could impact the platform's adaptability to evolving business requirements.
While Mojo HelpDesk offers a mobile application, some users have mentioned that it may not be as feature-rich or intuitive as the desktop version. This could affect support teams that rely heavily on mobile access.
Organizations experiencing rapid growth may find that Mojo HelpDesk's scalability is limited, especially in terms of handling a large volume of tickets and users without performance degradation.
Although Mojo HelpDesk integrates with tools like Google Workspace and Microsoft 365, users have reported that its integration capabilities with other third-party applications are not as extensive as some competitors. This could be a limitation for businesses using a diverse set of tools.
Mojo Helpdesk Customers
Harvard University
Tesco
LACMA
Miramax
RocketRoute
Michigan State University
Standford University
daskeyboard
ABC
Sofi Stadium
Scotts
San Antonio Spurs
Texas Children's Hospital
Department of Community Supervision
Mojo Helpdesk Support Options
Frequently Asked Questions About Mojo Helpdesk
Common questions buyers ask before choosing Mojo Helpdesk.
Mojo Helpdesk is a Help Desk Software. Mojo Helpdesk offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.
Buyers commonly note the following limitations of Mojo Helpdesk: Setup can be complex and time-consuming.; Higher pricing may not suit smaller teams.; Training may be necessary for effective use..
Some top alternatives to Mojo Helpdesk includes Zoho Desk, Freshservice, Freshdesk, Teamwork Desk and BoldDesk.
Mojo Helpdesk offers Free Trial, Subscription pricing models
The starting price of Mojo Helpdesk is $12.60/Month when Billed Yearly
Ready to try it?
Get started with Mojo Helpdesk
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].