Spot Score

HubSpot Service Hub

Inbound support made simple and efficient.

4.3

(849)

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Starts from $1,200, also offers free forever plan

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Support

FAQs

What is HubSpot Service Hub?

Affiliate Disclosure

HubSpot Service Hub is the all-in-one help desk software that makes it easy for users to create and manage inbound support requests in just a few clicks. This cloud-based solution integrates with HubSpot CRM to keep in touch with key customer stages in the buying process. Plus, no matter how complex the organization is, HubSpot Service allows to configure roles for everyone on the team, which helps to know who's working on what at any given time.

Pricing

Starts from $1,200

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

HubSpot Service Hub software demo

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HubSpot Service Hub was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

HubSpot Service Hub Features

Show Feature Explanation

Features Score:

Alerts (Escalation)

Automated Routing

Community Forums

Contract (SLA Management)

Customizable Branding

Document Storage

Incident Management

Knowledge Base

Known Issue Management

Live Chat

Macros (Templated Responses)

Multi-Channel Communication

Self Service Portal

Social Media Integration

Surveys & Feedback

Ticket Management

HubSpot Service Hub Pricing

Visit website

Free Trial

Not available

HubSpot Service Hub Pricing

Starts from $1,200
Offers free forever plan

Pricing Model

Freemium
Paid Plans (Subscription /Quotation Based )

Visit website

Pricing Plans

Free

Contact management
Ticketing
Live chat
Team email
Tickets closed reports

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Starter

Includes features of Free tools, plus
Conversation routing
Simple ticket automation
Multiple ticket pipelines
Multiple currencies

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Professional

Includes features of the Starter plan, plus
Service analytics
Customer feedback surveys
Customer portal
Playbooks

Enterprise

Includes features of Professional plan, plus
Single sign-on
Admin notifications management
Field-level permissions
Custom objects

Show more +

Explore in-depth pricing

Screenshots of the HubSpot Service Hub Pricing Page

Disclaimer: Pricing information for HubSpot Service Hub is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for HubSpot Service Hub

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HubSpot Service Hub Reviews & Ratings

4.3

Very Good

Based on 849 ratings & 822 reviews

Rating Distribution

Excellent

(750)

Very Good

(65)

Good

(5)

Poor

(2)

Terible

(0)

User Review

Anonymous User

01/22/24

5 out of 5

"Hubspot has helped us organize our small company and given us time back!"

What do you like best about HubSpot Service Hub? All the information is in one easy-to-navigate place. It is pretty user-friendly and intuitive, and ...

Charlie C

01/19/24

5 out of 5

"All-in-one, customizable CRM solution."

What do you like best about HubSpot Service Hub? I like creating my own dashboards and filtering data exactly how I need it to be filtered. It ...

Ema A

01/09/24

5 out of 5

"Great platform to excel CX!"

What do you like best about HubSpot Service Hub? The academy courses! It's been super helpful to know that besides the content-rich Help Page, I can ...

NATALIA C

01/02/24

5 out of 5

"AN AMAZING TOOL TO WORK WITH and deal with customers"

What do you like best about HubSpot Service Hub? THE FACILITY THAT INFORMATION CAN BE OBTAINED AND FILTERED. HELP US TO KEEP TRACK OF ALL OUR PRODUCTS ...

View all Reviews

HubSpot Service Hub Customers

Stella

Santa Cruz

gofundme Charity

Legalzoom

Kahoot!

Rakuten Advertising

Oceanspray

Soundcloud

Reseller Ratings

Unific

HubSpot Service Hub Support

Contact

+1 888-482-7768

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

Cambridge, Massachusetts

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

HubSpot Service Hub is a Help Desk Software. HubSpot Service Hub offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.

Some top alternatives to HubSpot Service Hub includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice and BoldDesk.

Yes, HubSpot Service Hub provides API.

No, HubSpot Service Hub doesn't provide mobile app.

HubSpot Service Hub is located in Cambridge, Massachusetts

HubSpot Service Hub offers Freemium, Subscription, Quotation Based pricing models

We don't have information regarding integrations of the HubSpot Service Hub as of now.

The starting price of HubSpot Service Hub is $1,200

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].