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Capacity Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Starts from $49.00 / user / month when Billed Yearly
Pearson
Chargebee
3M
Asembia
CMGTrusted by many companies including Pearson
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Capacity?
Discover Capacity, the revolutionary AI-Powered Support Automation Platform that puts an end to the chaos of information overload. Say goodbye to wasted time spent sifting through endless emails, playing phone tag, and constant interruptions. Capacity empowers your team with instant access to the knowledge they need to excel, transforming the way you work. By leveraging cutting-edge technology, Capacity automates processes and streamlines workflows, offering a single, user-friendly dashboard that centralizes all organizational knowledge. Forget about hunting for crucial information buried in email threads – with Capacity, you have instant access to the insights you need to succeed. Join the league of successful professionals who have embraced the transformative power of Capacity. Accuracy and reliability are paramount when it comes to making critical decisions, which is why Capacity is meticulously designed to ensure data integrity and safeguard sensitive information. Trust in Capacity's commitment to security and focus on achieving more with peace of mind. Empower your team with the necessary tools to thrive, and witness a surge in efficiency, productivity, and innovation. Embrace Capacity as the game-changing solution that brings clarity, continuity, and cohesion to your organization, freeing you from the shackles of information overload. Step into the future of work now and experience unparalleled efficiency with Capacity.
Pricing
Starts from $49.00 / user / month when Billed Yearly
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Browser Based (Cloud)
Mobile-first — limited web access
Capacity Software Demo
Capacity was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Capacity
- Team types
- Large Enterprises, Small Business
Ready to try it?
Get started with Capacity
Connect with the team for a personalised demo.
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See how it stacks up
Compare Capacity side-by-side with top Help Desk Software alternatives.
What is the pricing of Capacity?
Capacity Pricing Plans
Growth
$49.00
per user / month
Bots - 1 AI-Powered Bot + FAQ Responses
Interfaces - Customizable, Brandable Web Concierge Interface
Knowledge Base - Knowledge Articles + Service Portal / CMS
Cloud Drive - Cloud Drive with 10GB Storage
Tier 1 Management - Helpdesk + Ticketing Workflow with Kanban
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Professional
$99.00
per user / month
Bots - Upto 3 bots
Interfaces - Email, Slack, MS Teams Interfaces
Knowledge Base - Custom CSS and Javascript
Cloud Drive - Cloud Drive with 100GB Storage
Tier 1 Management - Live Chat including AI Powered Suggestions
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Enterprise
All features from Professional Plus,
Bots - Unlimited bots
Interfaces - SMS, Mobile App (iOS, Android soon) Interfaces
Knowledge Base - Single Sign On (SSO)
Cloud Drive - Cloud Drive with 1TB Storage
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Capacity reviews and ratings
What users are saying
JB
Jen B
11/14/23
"Capacity is a Life Saver with INCREDIBLE Customer Service"
What do you like best about Capacity? It's not just about the ability to measure our incoming emails/questions so we can staff appropriately. It's not ...
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WH
Wyatt H
07/13/23
"The answer to your Q&A search"
What do you like best about Capacity? The people are as good as the product, if not better! With amazing account executives, project managers, and ...
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MK
Mary Kate W
05/31/23
"A product with a supportive team & high innovation!"
What do you like best about Capacity? The Capacity team is continually working to understand the needs of their customers, optimize the product, and ...
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TM
Thomas M
05/23/23
"Great system for internal knowledge sharing, on-boarding, and help-desk."
What do you like best about Capacity? We initially purchased Capacity to begin to capture much of our best and most experienced workers' knowledge in ...
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AU
Anonymous User
05/22/23
"Easy to Learn & Use"
What do you like best about Capacity? I enjoy the ability to watch a ticket so when another department is handling I can still see how it is ...
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MS
Michelle S
05/20/23
"Increased our leads"
What do you like best about Capacity? We put Capacity's chat bot on our website and saw an increased number of leads we collected from the same amount ...
Read more
What are the features of Capacity?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
Storing a document, usually, a digital document, in a document management system is known as document storage (DMS). We now employ electroni…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Capacity security and data handling
Key compliance certifications and security features for IT and security teams evaluating Capacity.
Certifications
Developer & data
Alternatives to Capacity
Capacity Customers
Pearson
Chargebee
3M
Asembia
CMG
EXL
Smartstop
Capacity Support Options
Frequently Asked Questions About Capacity
Common questions buyers ask before choosing Capacity.
Capacity is a Help Desk Software. Capacity offers Contract (SLA Management), Macros (Templated Responses), Social Media Integration, Automated Routing, Ticket Management and many more functionalities.
Some top alternatives to Capacity includes Zoho Desk, ProProfs Help Desk, Gorgias, Supportbench and HelpNinja.
Capacity offers Quotation Based, Subscription pricing models
The starting price of Capacity is $49.00/user / month when Billed Yearly
Ready to try it?
Get started with Capacity
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
